Head Office
HF Markets (SV) Ltd
Suite 305
Griffith Corporate Centre
P.O. Box 1510, Beachmont
Kingstown
St. Vincent and the Grenadines
Customer Service
Phone: +44-2033183968
Email: tradingdesk@hotforex.com
Email: support@hotforex.com
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About HotForex
HotForex is a forex and commodities broker formed in 2008 and operated by HF Markets Group. The company boasts of 500,000 live accounts, including both retail and institutional clients. Employing more than 200 and headquartered at St. Vincent and the Grenadine, HotForex supports more than 27 languages. The services are available to users from all regions except residents of the US, Canada, Sudan, Syria and North Korea. Members enjoy 18 trading tools, 12 trading platforms and 150+ trading products. The award winning forex and commodities broker provides various spreads, low commissions and 1:1000 account leverage. HotForex offers industry leading financial safety in forex, stocks, commodities, spot metals and indices as well. The company has strong risk management, continually identifying and monitoring all types of risks. To safeguard its liabilities, HotForex has an insurance program for a limit of €5,000,000, which includes coverage against errors, omissions, negligence and fraud. All client funds are held in segregated accounts.
For an overview of the key features, HotForex members enjoy tight Spreads from as low as 0.1, flexible leverage, 100% credit bonus, free account funding, micro and premium account options, and options of MT4/MT5 trading platforms for desktop, tablet and smartphones. Members can execute trades directly with one click trading. Also you enjoy free VPS hosting, exclusive market news and analysis, and access to trading calculators and economic calendar. As mentioned earlier, financial trading instruments available for clients include contracts for difference (CFDs) on forex, cryptocurrencies, spot metals, energies, commodities and indices. Those interested in cryptocurrencies can trade Bitcoin, Dashcoin, Ethereum, Litecoin and Ripple. As for the forex major pairs, you have CAD/CHF, CAD/JPY, EUR/CAD, EUR/GBP, EUR/USD, USD/CAD, USD/JPY, AUD/CAD, AUD/USD, USD/CNH, USD/ZAR, among others. Swaps values may be adjusted daily based on market conditions and rates. On the trading tools, you can see the typical spread in pips, leverage, rollover rates/schedule and swap values in points.
For those on the move or unable to access Internet for trading, you can call the trading desk. Clients can close and manage orders over the phone with the Execution trading desk. If you are just starting, open a HotForex Demo Account to experience trading in a live environment. Demo account holders enjoy unlimited usage, real market conditions, can test trading strategies and access to trade with MT4 and Webtrader. If you are ready for trading, open a live account with the choice of account currency base. Account types you can choose include Micro, Premium, VIP, FIX or Auto. The accounts vary on the minimum deposit, spread types and maximum open orders. Clients can withdraw and deposit funds through wire transfers, credit cards (Visa, MasterCard, Maestro, UnionPay) and online payment. Note that funds sent by wire transfer can take between 2-7 working days to be credited to account. The withdrawal via wire transfer also can take 2-7 business and most times also depends on the corresponding bank.
New clients can navigate to the Forex Education section for educational and tutorial videos, besides trading webinars by experts. The Forex Education will help use the tools, analyse markets and manage your account. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the HotForex support.
The withdrawal duration is too long, applied for withdrawal since last week and still haven’t received my funds. What’s going on?? And I need the funds for urgent needs, but can’t access the funds because the broker has not processed the withdrawal. So embarrassing and painful.
My wallet balance account has been pending for a week now . I have been sending required documents that include my name and bank statement but it seems like I’m not getting my account complete.