Contact of HiFi Corp, SA, customer service

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Contact HiFi Corp: Find below customer service details of HiFi Corp, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Marlboro House
6 Eastern Service Road
Eastgate, Sandton, 2090
South Africa

Customer Service
Phone: 0860 459 459
Email: [email protected]

About HiFi Corp
HiFi Corp is a South African chain of electronics founded in 1993. The brand currently operates in RSA, Botswana, Namibia, Zambia and Swaziland. Products that can be shopped include television, audio, appliances, computers and smartphones. You can use the Store Finder on the website to locate nearest HiFi Corp outlet. The company also operates an e-commerce channel where you can shop products using major credit cards.

Product categories found include Appliances, TV, Audio, Electronics, Car Audio, Computing, Cellular, Gaming and Toys. You can find cooking appliances, coffee makers, refrigerators, irons, cameras, televisions, notebooks, tablets, monitors, smartphones and toys. Item description, reviews and technical details can be read on each product page. You can exchange or return most products within 14 days of your purchase. For more information or queries on store locations, payment, cancellation, refund or others, reach the HiFi Corp customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. Good afternoon

    Today I visited your N1 City branch hoping to purchase a pair of noise cancelling heat sets as the one I had fell and broke. Ashraf, the gentlemen who assisted me said he sold the last pair yesterday. After carefully explaining to him what it is I wanted and what I use it for I asked if he could get it from another store for me. He said he could check who has but I would have to collect them. I questioned as to why they were only R350 as the previous pair I had I paid R500 for and they were on sale. He said that’s what the price. I digress.

    The only store that had stock was HifiCorp Promenade he said they can’t send it I would have to collect. I was reluctant but because I was so desperate and also because they seems unusually cheap I agreed to go there. While he was waiting for an answer from the store we had a conversation about said head sets. I told him in detail what I use it for and why I want it to NOISE CANCELLING. He spoke to Lucky at the other branch who confirmed that they indeed had it in stock. I AGAIN asked that it has to be NOISE CANCELLING, he confirmed that it was. They would keep it aside. I left the store and drove the the Mitchell’s Plain branch.

    When I got there I asked for Lucky and he went to retrieve the head sets from the back of the store and they were NOT what I asked for they were normal head sets which I could have purchased anywhere at N1 City. I was annoyed! Lucky called the branch and spoke to Ashraf who assisted me and he indeed confirmed that these were NOISE CANCELLING which they were not and said that they would work the same. I told him it is not what I asked for and not what I drove all the way for. He said it’s the one he uses and they work just as well. He didn’t take any responsibility for the error nor for the waste of my time. He did not apologize for wasting my time making me drive all the way for nothing. He rather insisted that these are correct. I didn’t want to keep going back and forth with him so I said it’s fine I’ll see what else they have.

    Lucky showed me a pair they had in stock and it was way out of my budget so I left with nothing at all.

    It seems the gentlemen at N1 City is not aware of the product itself else he would not have thought they were NOISE CANCELLING and would therefore not sent me on a 60 kilometer round trip for nothing. I’m more annoyed at the lack of responsibility on his part than the waste of time itself.

    Kind Regards
    Annoyed, Sylvana

  2. I purchased three items from hifi corp I did receive one its going to be 14 days now an still no reply to my messages or feedback on as to were is my goods I’m tried calling my airtym just goes trying to speak to same one but looks like I av to take this up to court cause they was good to take my money out from my account but I haven’t received my order that’s very bad service hifi corp.

  3. Calvin Jonhasi Reply

    I bought a gas burnr 4 weeks back and I followed up this week and was told that it will be delivered before the end of this week ,I still have not received.iam disappointed.

  4. The customer service at HiFi Corp Mpumalanga Bushbuckridge Acornhoek mall it’s so horrible, their prices in store goes higher at the till point, then they tell you if You don’t have that higher amount you can leave it

  5. Nikiwe Mhlanga Reply

    The service at HiFi corp is horrible. I have been calling for the last 3 days and sending email using the address in this page and it is not delivered. I want to cancel and get a refund for my order, kindly advise.

  6. Sibongiseni Reply

    I recently made an order for a fridge with you guys and money was taken out of my account of R3300 but there was no order number or tracking number instead it was written order cancelled…Can someone call me or return my money

  7. HiFi Windhoek Maurua Mall Namibia is the worst store I’ve ever had the misfortune to deal with. Rude staff, disinterested staff. Manager nit much better. Never get back to a customer on queries. Always talking on cellphones and texting, ignoring customers. Store never answers their phones. Not the managers phone or the store phone. It’s impossible to do business with this store. Many other customers also complaining.

    I’m surprised this store is still running and even managing to make turnover! Nobody wants to shop there because of the bad attitude of this company and the incompetent staff it employs!

    I will never shop at HIFI again. Not in Namibia or in RSA. The company has a very bad reputation.

  8. Good day Hifi corp,

    Thanks for my printer i hope its still going to work, why am i saying this!!!!!
    Picture this the delivery vehicle stops at your door the delivery person takes out your parcel a Printer which is lying upside down, in the back of the van, picks it up turn the box right way up and the DROPS it in the back of the van to get the delivery not which is stuck to the box.

    BAD BAD BAD service.

  9. Good morning.

    I was just in one of your stores in Kenilworth Center Cape Town. My initial contact in store was helpful. When I was refered to person in finance who was busy. She hand gestured to her collegue for me to take a seat. The manner in which she did this was humiliating un unprofessional. I waited a full 15 minutes and still after a second request for assistance she was clearly agitated.
    I am a client with money to spend whether cash or terms of finances. I expect to be treated respectfully and in a dignified manner
    My suggestion is that you please censor and educate her as per customer services. A smile and a good pleasant approach would be highly appreciated. As fo my 20k spending budget I think I’ll go to your competitors.


  10. Jannine Smit Reply

    Good day.

    On 16 June (the first weekend of my 3 week leave)I placed an order (no 500092556) online for a Defy Dishwasher, a Defy tumble dryer and a Samsung microwave, (nothing particularly exotic!) many people told me I was a fool to do this through you, but I said to them all I have bought many items from Hifi Corporation in the past and have never had a problem. Well I am afraid this will probably be the last. I sat down and got quotes from 4 different places for the items I needed, and the reason you got the purchase was the fact that you were offering free delivery of appliances up until 15 July. Well maybe thats the lesson, nothing is ever free!

    When I did my purchase, everything I chose, I specifically chose for the fact they said 2-5 delivery days ( I even ordered a silver microwave even though I would have preferred a white one because the white one said up to 21 days delivery)

    Shortly after the order placed i got the email to say “Well this is embarrassing”…and a promise was made to get my order done asap! I have been scared to leave my house for my whole leave in the hope that my delivery would appear…the end of my 3 week leave is tomorrow, and I have still not yet received my order!

  11. Kindly note I purchased a Hisence TV 49inch on the 26th of June 2017, at the East Rand HI Fi Corp. After a year of having the TV, two lines started appearing that just became longer across the entire screen. Now less than two years, more lines are appearing going across the screen. This is a benefit I paid for that I need to go without due to the quality of a Hisence product which you sell.From the 4 May I have not had any communication, unless I initiated it. My DSTV I pay that I can’t enjoy, and no one can tell me why, I have spoken to both the guys in customer care, only promises, no results. Not acceptable at all.

    Now my TV license needs to up to date for me to be issued with a new TV(could be a possibility mention on the 4th May after handing in TV) , all the inconvenience on my side, nothing on the client or supplier, nothing.

  12. HiFi Corp is a big rip-off – Arbor Crossing Branch. Just tried to return an item in under 5 days with its original packaging, not used and not even opened and I was asked to pay a 15 % handling fee! 15% for what? Rather buy from Makro, Games or Pick & Pay, you will be better off!

  13. I Purchased a fridge from the Willowbridge store, returned it to them and am now struggling to get my money back. The store Manager Shaun is rude, has no customer experience and not very helpful

  14. I have been trying to contact Hi Fi corporation for most of the morning. Number is forever busy. I am trying to lodge a complaint about bad service in Mahube and Denlyn Stores in Mamelodi. Please can someone contact me if possible. I will appreciate

  15. Palesa Masoeu Reply

    I bought a tablet online, it was delivered and I signed it without opening it. When I opened it once the delivery person had left I discovered that the was no USB cable for the charger. I immediately called their customer service numbers and I spoke to a lady by the name of Jody. She said I must just go to any hifi corp shop and explain to them and I will be assisted. I asked for a reference number for follow up and as proof that I did call. She said there will be no need for one and I will be helped. After a day of using the tablet it started to give me problems and I wanted to return it as I wasn’t happy with the functionality. I went to the shop and when I told them the story with the USB cable they said they cannot exchange or refund it because of the missing USB cable. 80% of my shopping is online and never have I received such appalling service in all my purchases. The lady was also rude at the shop. The call center never logged my complaint and there is no reference number for a follow up. Now I am stuck with a tablet that I don’t want. Never will I buy stuff from Hifi corp again

  16. Farai Nyika Reply

    I have since 18 June been requesting a refund for an online order that I cancelled due to unavailability of stock. To this day I have not received my money back. No one from HiFi has called me back to tell me when I will get my money back.

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