Contact HiFi Corp: Find below customer service details of HiFi Corp, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Marlboro House
6 Eastern Service Road
Eastgate, Sandton, 2090
South Africa
Customer Service
Phone: 0860 459 459
Email: [email protected]
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About HiFi Corp
HiFi Corp is a South African chain of electronics founded in 1993. The brand currently operates in RSA, Botswana, Namibia, Zambia and Swaziland. Products that can be shopped include television, audio, appliances, computers and smartphones. You can use the Store Finder on the website to locate nearest HiFi Corp outlet. The company also operates an e-commerce channel where you can shop products using major credit cards.
Product categories found include Appliances, TV, Audio, Electronics, Car Audio, Computing, Cellular, Gaming and Toys. You can find cooking appliances, coffee makers, refrigerators, irons, cameras, televisions, notebooks, tablets, monitors, smartphones and toys. Item description, reviews and technical details can be read on each product page. You can exchange or return most products within 14 days of your purchase. For more information or queries on store locations, payment, cancellation, refund or others, reach the HiFi Corp customer service.
I ordered 7 piece of pots online at Hi-fi. I paid in full and received a receipt an order number. 7 days later, no pots received, unable to track my order. Called customer service and they were so rude, telling me stories that no order is appearing on their site. Another agent told me that they are having technical issues, and the other told me that i did not pay for an order. I have run out of option, no help and no refund. This is frustrating
I visited your Boksburg store for a price match on a Samsung gas stove. But Ivan refused to price match, he says the stove is below cost and will not be able to price match.
Have just posted a review on Hello Peter. Let’s see if there is a response from the “NON SERVICE dept”! It’s an absolute DISGRACE doing online purchase. Didn’t realize there were so many complaints long before mine.
So disappointed with Hi-Fi corporation. Bought a laptop last year March. To find out that is this laptop is faulty. The hard drive is faulty. Paid over R4000 for a laptop that I was told it’s in good condition. Anyone can advise how to go about reporting This issue. How can I take it further?
Quick to make a sale, NO CUSTOMER SERVICE! I invested in a shredder which worked for 6 weeks, 3 months down the line after numerous e-mails and phone calls not a word! This is how they work years ago I bought some items from this group too and on all 3 occasions I had the same problem, things work for a few weeks and then are faulty and there is no way of replacing or being credited. I thought I would give them the benefit of proving me wrong but you Failed HiFiCorp!
Seems Hifi corp has a trend of having crappy customer service, booked in a Melaware airfryer on the 9th of July, was promised revert however 7 days later no word from the customer service team. I call and they ask the proof of purchase. I send a clear copy, 14 days later still no word from them. After reading all the reviews it would seem this is a norm for the way hifi corp clients are treated.
Purchased a laptop brand name life. Had asked for something for my child at school. This is the list of issues.
1.Laptop stopped charging after 2 months. Took it back and it was repaired. It took 2 weeks
2.After another 3 months screen stopped working. Took it back. After another 2 weeks, I was given a new laptop
3.After another 3 or so months. Key board was typing wrong. You type x and gives you something else
4.As I was frustrated on this. It stopped charging and I took it back. After another 2 weeks got it back
Went back to the store and requested a refund or at the very least a swap…even if it involved a top up. I did not get joy. Was told a decision cannot be made at store level. I have to phone head office?
I am taking my time to explain the horrendous customer journey that I have had to endure over the past 2 years in your store and your product. What I thought was a R5000 investment for my child’s education has turned out to be a nightmare and frustration. I have to juggle to use my laptop for work and my child’s schoolwork and Hifi is nonchalant about resolving this. As I speak I do not have the laptop as it is in repairs.
On the 10th of March 2022 I took my Sansui television for repair, I’m still waiting for my television even now. When I call the shop from this number they don’t answer my calls. Bad services from South Gate Hifi corporations, it’s a month without a television set for my family.
Guys anyone who has been assisted by Hificorp? I am struggling to get my tv back after it has been sent for a repair. There is no contract number no email address that they respond. I am stuck and desperate.
Two weeks ago, I purchased a product from hi-fi cop online. Four days after my purchase, I receive an email informing me that the goods I ordered cannot be delivered due to a lack of stock, which was their fault. They promised to repay me in full; we’ve been waiting two weeks with no solutions, no money back, just QUIET. Does anyone have any suggestions?
You’re not the only one. Looks like Hifi corp is advertising online products that they don’t have. They even deliberately delivery the wrong product. When you look again the price has gone up. When you try to negotiate with them for a different product, even adding to the current price, Hifi Corp reps disappear.
Hifi corp online is pathetic, unsympathetic, customer apathy and customer care people whose job is just to say we’ll escalate without following up and/or doing anything.
Hifi corp doesn’t get back to you. If they do they will dial and hang up immediately – I”ve managed to trace names of person within their org, even so they’re just benchwarmers and nothing.
The most pathetic business to deal with. I have sent several emails to the customer services department and it take 3 days for them to answer with just 1 question and then they forget to follow up on the issue at hand even after I responded to their 1 question. they have now programmed the revolving credit card to be used for online purchases and no surprise at all their IT department cannot figure out that an OTP cannot go to a landline. I have complained bitterly as I tried many times to purchase online and cannot get the OTP number. to date nothing has been done. I have had enough of this business and have decided that I will no longer purchase from them. other stores give preference to their customers issues but NOT HI FI CORP!!!!
I am livid with Hi Fi Corp service. I bought and paid upfront online for a fridge. It was delivered on the 19th December 2021. The fridge was switched on after 2-3 hrs as per advice of delivery guys. The fridge made noise from that evening. I took a video and logged a call first thing that morning (the ref: 9000225197). I requested the fridge to be replaced and not repaired. I will not accept a new fridge that is repaired as that means in my world will be problems for the rest of the fridges lifespan. I have been calling and following up on a weekly basis. It is over month and still I have no response whatsoever. This is unacceptable service.
I applied for credit which was approved after a week with me phoning every time to get results. Then I bought a Defy Dishwasher early in December. I am still waiting for the dishwasher to be delivered when I phoned the store they said they are waiting for stock. A week later I phoned again and my details were taken and the guy said he is going to find out and will call me back. NEVER HAPPENED. so few days later I phoned again and was again told no stock. Meantime a person from head office phone to find out if I m satisfied with my buying experience with HiFi Corp. I told him the whole story and he was very apologetic but did fail to assist.
The online marketing and sales department of Hifi Corp are doing a very good and effective job in attracting online sales away from the heavyweight online stores such as Takealot. We do a lot of our purchases online mainly through the well-established online retailers. We chose to use Hifi Corp to purchase our TV because the advertised price was cheaper. Our expectation was that the customer experience would be similar. However, it has been disastrous!!!
No one seems to be able to explain there is long delays between each step in the process especially as the item was advertised as being “in stock”. It took several days just to “pick and reserve” the stock. Surely this should have been done as soon as payment was made and confirmed??
Anyway, the Tv was eventually found and then began the next frustrating episode for us the “paying customer”. The TV has still NOT been delivered as at the time of sending this email. We were sent SMS yesterday informing us that the delivery was on its way and that someone needs to be at home to receive the delivery. No delivery happened and neither has there been any explanation. Numerous attempts were made by myself and my daughter Nemenita to elicit information regarding the status of the order and the delivery. No one in the customer service/Complaints department were prepared to assist in any meaningful way. There only frustrating response was that the complaint was going to be “escalated”. No explanation as to why the prior escalations did not yield a satisfactory response.
It is pointless in having a “Customer service” team when the primary objective would appear to be obstructive and protective of the management. Repeated attempts at finding out if there was a senior Manager who we could talk to and were repeatedly told that it was internal policy not to allow customers to speak to anyone other than the customer service employees whose task it was to field these calls and complaints. There was no explanation as to why their own previous attempts at “escalating” the complaint was fruitless.
I would like to express the bad service I am receiving as on opening an application(credit).
1 have been applying for credit for 2 months + more now with Kenilworth centre store.
1 – it has costed me about 400rand + to travel and submit – travel and re -submit
2 – Then I am always asked to send a new bank statement for sept- 2min another email for a bank statement till now I must re-send and re-send as if they are not fully equipped on what they are supposed to do / doing.
I have wasted too much time and effort on opening an account.
I have told Ashley, who is always eager to assist, that I quit this TIME(today).I have never ever experienced a bad service like this store to open an account.
The most pathetic service from Hifi Corp, Cornubia, Durban KZN.
I had purchased a TV in 2019 at the above mentioned branch. The advert at that time indicated a 4 year warranty, the store also indicated it on my receipt. Now in 2021 I have a problem with the TV whereby it switches off by itself. I contacted the branch and did inform them only to be told that the TV comes with a standard 2 year warranty. I did show them proof whereby the advert and receipt indicates a 4 years warranty, however they say they are waiting confirmation from their marketing department (for about 2 weeks). I have contacted the Hifi corp headoffice about 3 times now, the ticket had been opened twice and subsequently closed by the branch stating that the complaint has been resolved. To date I have not received feedback from Hifi corp regarding this matter, it is almost a month later and I am sitting with a faulty TV. What kind of service does Hifi corp provide?
Am so disappointed by Fourways Crossing service I called in to log a complain that my tv doesn’t play Netflix anymore which I struggle to do for almost 2 month called in end of August with no luck and eventually got hold of the branch and they assist on the 01 of September and they gave me a ref number #3361 and they told me it’ll take 14 to 21 working days it’s past those days and no one has called.
I recently bought a phone at Hifi Corp in Southgate, I first went to Eastgate looking for the Samsung Galaxy A3 core that was on special at R1199. I Got to Eastgate was told they were out of stock they checked to see which store still had stock and they told me Southgate had stock. I drove all the way to Southgate to be told they had 4 phones left but the boxes were open and missing earphones and charger. I asked why still put them on sale if that was the case, I asked if I can buy the phone and come back for the charger and cell phone I was told no but they can look for a charger for me around the shop and give me 5% off I agreed thinking it’s just the box that’s opened and that the phone was new. To my surprise the phone was used has someone SMS. I’m really disappointed with the whole experience.
Really really bad service and even contacting the customer care centre does not help. I bought a tv and took it back because it was not functioning and I get told it will be sent for repairs. Its a brand new tv of R11000 that now will be a second hand fixed tv. And 3 days later I have to phone to find out it has not even been sent away yet. So me as the customer must just sit at home without a tv and hope for the best that there will not be any other faults with this tv. And the staff at Newcastle branch are rude and condescending. They obviously do not value return business only care about what they can sell you here and now. Will never buy there again even if it is half the price of other stores.
What a bad service I have received today at Hi Fi corporation the Glen Shopping Centre from a so called store manager “Dorah”. I went looking for a TV of 16999 then sow jbl Sound and of of 8000. Before going to the till, the sales consultant told us that the TV it’s on special, he took us to their system which showed the TV was brought down from 16999 to 12999, which we did not know before. Wow we got excited and wanted to take both, when we got to the till the TV was not on special I now wanted to find out but who’s fault is that? As a customer that’s what I was told inside the store from their system. I was told they calling the store manager my goodness the lady is so rude, came and told me that I can’t read mind you it’s their system and i was assist by a sales agent who told me the price. I am worried if a store like that is managed by such individuals who lack customer service like that yet lead other employees in the customer service environment. As if that was enough she left me standing went to assist other customers without saying a thing to me I had to ask her if she was not assisting me first and why is she not finishing with me before assisting other clients, she rudely responded by I’m coming, a whole store manager. Cutting the story short I left without buying any after spending almost an hour waiting for Madam store manager. Money was lost cause of a rude store manager who don’t have customer service skill.