Contact GoPro: Find below customer service details of GoPro in the US and around the world. Besides contact details, the page also offers an overview of the action camera manufacturer and its services. Reach the GoPro customer service below for queries, complaints or feedback.
GoPro Head Office
GoPro, Inc.
3000 Clearview Way
San Mateo, California
Phone: (650) 332-7600
GoPro Customer Service
Phone: 1-888-600-4659 (US)
International Contacts
Phone: +44 20 70849725 (UK)
Phone: +61 1 300137021 (Australia)
Phone: +86 10 5904 5282 (China)
Phone: +33 9 80130520 (France)
Phone: +49 892 1093355 (Germany)
Phone: 852 58084305 (Hong Kong)
Phone: +39 0 2363114460 (Italy)
Phone: +62 1 803 0172614 (Indonesia)
Phone: +81 3 45789618 (Japan)
Phone: +64 8 00995072 (New Zealand)
Phone: +34 931 845140 (Spain)
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About GoPro
GoPro is an American manufacturer of action cameras that render HD quality and are waterproof. The company sells products that can be used on a wide range of activities that include snowboarding, diving, surfing, skiing, mountain biking, hunting, skydiving, rock climbing, boating, snorkeling, kayaking, skating, hockey and football. The cameras are lightweight and can be used for shooting high quality videos and photos. In 2015, GoPro shipped some 20 million capture devices, leading to an overall revenue of $1,620 mn. While all the products are designed in California, the manufacturing is taken care by vendors in China
GoPro has third-party fulfillment centers in California, China, Hong Kong, Brazil and the Netherlands. Close to 700 engineers are working round the clock on GoPro’s development of capture devices, drones, firmware and software. The company in fact develops its own digital signal processing technologies and leads innovation in the field of image science, mechanical design, device firmware, computer vision and audio, battery and accessory design. As of December 2015, GoPro employed 1,539 individuals.
Some of the latest action camera models include Hero4 Black, Hero4 Silver and Hero Session. The older models are Hero3, Hero3+, Hero+, HERO+ LCD, and HD Hero2. For professional purposes, GoPro has come up with Omni that lets one capture the whole scene and create professional quality spherical videos. It further allows to import videos and put them together automatically in Autopano Video Pro.
Use the GoPro App to control your camera remotely and share content. With the app, users can adjust camera settings and use phone, tablet or Apple Watch as viewfinder to frame the perfect shot. Additionally, users can get full remote control of all camera functions and can create short video clips and share them to Instagram, Facebook and YouTube. Users can also use the GoPro App to view photos and play back videos captured with cameras
GoPro products can be shopped on the website besides leading retail stores. To locate a GoPro store nearest to your address click here. As for online shopping, buyers can use major credit cards to secure their purchase. In addition to cameras, buyers can also look for matching mounts, accessories, cases, batteries, cables, lens filters and SD cards. Upon successful payment, GoPro sends a confirmation email that also contains tracking details. If you are not happy with your product, you can return within 30 days for a full refund. The refund will be credited back after receipt of the return. Meanwhile, note that all GoPro products come with a warranty of 2 years.
As for shipping, users within the US can opt for Fedex’ standard delivery, next day delivery or same day delivery. GoPro also ships to over 200 countries around the world. The shipping costs and timeframe will be mentioned during the checkout. Customers outside of the US will have to bear the costs for duties, import taxes and brokerage fees. For more information or queries on store locations, warranty, refund/cancellation, service center, product manuals, software updates or others, reach the GoPro customer service.
