Ganz (toys): How to contact for inquiries

Head Office
One Pearce Road
Woodbridge, ON L4L 3T2
Canada

Customer Service
Phone: 1 800 724 5902 (general help)
Email: customerservice@ganz.com (support)
Email: custacc@ganz.com (customer accounts)
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About Ganz
Ever heard of Webkinz? The award-winning stuffed animal line with a playable counterpart known as Webkinz World. Webkinz is an original product of Ganz, a premiere toy company in Canada, known for its plush animals, collectibles, and home decor products. The company was established by Samuel Ganz along with his sons, Jack and Sam, in 1950. Samuel made his way to New York shortly after the second world war, while his sons were settled in Toronto. It was during one of the visits that Samuel brought along a doll to Toronto, which was manufactured in New York. The doll acted as a trigger, and after a few contacts and discussions, the Ganz toys were in the market. The company is currently headed by Howard Gaz, the founder’s grandson. Ganz is headquartered in Toronto, Canada, and holds offices in Atlanta, Hong Kong, Shanghai, and Los Angeles. The company produces high-quality toys and is known to adhere to the highest safety standards. Ganz recently established a line of giftware, candles, tabletop accents, garden decor, and personal care items. 

Now known for high-quality giftware, top-trending decor, baby fashion, and huggable plush, Ganz boasts at least 30,000 retail outlets, and the list is ever-growing. With primary distribution channels spread out in the United States and Canada, a comprehensive customer service department takes care of customer queries and needs. The products are sourced globally and then shipped to Toronto for distribution across North America. One of the most vital milestones in the history of Ganz is its production of Webkinz. Webkinz was released on April 29th, 2005, and has a variety of products for a range of age groups. Each toy has an attached tag, more like a ‘secret code’, that allows its owner to access the Webkinz World website. 

If you are a Ganz fan, you must be familiar with Ganz Paradise too. The online e-store, which lists all the Webkinz offerings, is open for customers to view and purchase their favorite items. All you need to do is add the items you are interested in, to your cart and make payment via Visa, Mastercard or Amex. The e-store allows no refunds or exchanges when it comes to Webkinz World Deluxe membership subscriptions, online items, online zings, online pets, and Webkinz Plush Pets. You can register on the site for regular newsletters informing you about new products and, even better, a sale. The corporate shopping website lists all the collections, including the giftware, Baby Ganz, Plush, and Holiday items. The website facilitates retailers and wholesalers. You need to be signed in to view the pricing of any item on this site. Ganz sells directly to retailers, and if you are interested to be a part of the business, you can register as a wholesaler on the site. To purchase a Ganz item, you can locate a retailer that stocks their products on ecommerce portals or leading brick and mortar stores. You can check Amazon, Walmart, Sears, Target, and Toys “R” Us for the latest Ganz collections.