Head Office
Forever 21
3880 N. Mission Road
Los Angeles, CA 90031
United States
Customer Service
Phone: 1-888-494-3837
Phone: 1-213-741-8257
Email: info@forever21.com
International Support
Phone: 1800-953-142 (Australia)
Phone: 400-820-0236 (China)
Phone: 080-46485177 (India)
Phone: 0120-421-921 (Japan)
Phone: 1800-808-216 (Malaysia)
Phone: 01-800-611-0179 (Mexico)
Phone: 800-321-1199 (Singapore)
Phone: 0808 168 0541 (UK)
Email: ukcustomerservice@forever21inc.com (UK)
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About Forever 21
Forever 21 is a leading American fashion retailer founded in the year 1984. Headquartered at Los Angeles, California, Forever 21 employs over 30,000 at locations around the world. There are currently more than 800 stores spread across the US, France, Germany, Brazil, Australia, Hong Kong, India, Israel, Japan, Mexico, UK, and Philippines. Use the Store Locator on the website to get details of an outlet nearest to your address. Besides brick and mortar stores, Forever 21 also operates country-specific ecommerce stores where shoppers can purchase items using major credit cards.
On the Forever 21 homepage you will find the best sellers, new arrivals as well as those available on sale. You can search products by keyword or through the categories such as dresses, tops, shirts, tees, sweaters, jackets, trousers, swim wear, jeans, shorts, bags, belts, hats, scarves, sunglasses, jewelry, shoes, to name a few. The stores also showcase the company’s own clothing lines – XXI Forever, Love 21 and Heritage. Items can be filtered by price, size, color and brand. Products can be purchased using Visa, Mastercard, American Express, Discover and Forever 21 gift cards.
During checkout, shoppers can opt for standard or expedited shipping option. Most orders are shipped within 24 hours. Standard shipping takes 3-6 business days for delivery. If you are unhappy with the purchase, you can return same within 30 days for a full refund. Products must be returned in its original condition with original tags. You can return by mail or by visiting nearest store.
Have a special occasion coming? You can purchase Forever 21 gift cards, in virtual or physical plastic card format. You can load amount of your choice. If you are a regular shopper, register for the Forever Rewarded loyalty program to earn and redeem points. Shoppers earn reward points on all Forever 21 purchases. Forever 21 credit card holders can pay bill and view account activity online. If you need to apply for a new credit card, you can do same online. For more information or queries on payment, refund, shipping, cancellation, or others, reach the Forever 21 support.
Is anyone else having problems with their gift cards?? I bought 4 and none of them work, I already asked many times about this problem, nobody helps me, they just tell me that it is a technical problem.
I bought some items for my son’s Christmas gift. They delivered all items in wrong size. I tried to talk with the customer service to figure out the problem, but they were being so rude and disconnected my call. Now I have 4 items that don’t fit and they did nothing to help me with.
So my mom purchased a coat for my sister in law sometime in November, because she was getting Christmas shopping done early, Good for her right? Wrong!!
My sister-in-law is pregnant and by the time she opened the coat on Xmas it didn’t fit her, so she goes to your forever 21 store in ABQ, NM located at Cornado Mall and guess what happens? well you already know – THEY DON’T LET HER EXCHANGE OR RETURN THE COAT. Can’t even get a bigger size so it will simply JUST fit her!
So now we have a useless 60 dollar jacket that doesn’t fit this poor girl and there’s nothing anyone will do about it. I guess shame on my mom for doing her shopping early, or shame on Lindsay for being pregnant right??? HELL no ! Shame on your BS company that has an absurd return policy.
I thought I could just let this go and know that your store policy is crap and never shop at your stores again, and tell everyone I know the ridiculous business practices you have and how cheap your clothes are, but I’m extremely bothered. This isn’t right by any means!!
Do you think this is fair treatment?
Hi, my name is Lyric Gibson. I have multiple orders that have been recently placed and I do not have the order numbers or the confirmation email. I also had an issue with my shipping address being incorrect. Please help before my items are lost.
Hi, I visited your store yesterday with my daughters. Yours was the only store we wanted to shop in. We bought a number of items and unfortunately not all of the items made it into the forever 21 bag that was packed by your cashier. A pair of sunglasses were paid for but not packed. Hopefully the sunglasses are on the cash desk but if not I’d like a replacement posted to my address. The code is 00266225021 sunglasses/cat eye/plastic/so pink/pink. The cashier constantly moved the items from one place to another and I think this is probably when the item was mislaid. I look forward to hearing from you.