Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.
Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK
Floryday Customer Service
Email: [email protected]
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About Floryday
Floryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.
Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.
If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.
I paid on my credit card and paid extra to have express delivery in 3 days delivery by courier to my door. 10 days have passed and you have not replied to my email i I cannot find a telephone number on your site. Please advise when I will receive the clothes I have paid for? Order number 023146850376
I’ve sent, this is my fourth (4) message trying to get a correct return address, no such luck. I definitely bWill Not be ordering from this site ever again and I will not encourage anyone too Order from Flory day. Karen Williams
As all of the comments before me. I too was looking forward to my two dresses I purchased. Well in advance of up coming events. Received conformation they were shipped, however it has been WELL past the 18 days. Holding out hope.but. Not really, they have away of running you around the info you are seeking. l also had more orders ready to go . Gee you think that alone would be the motivation for fixing things trying to be addressed fixed. But ,I guess they get away with something they are satisfied with. Too bad repeat customers or satisfied customers are not one of them.
I returned a dress the next day, after delivery. The money was taken from my account on the 18th Jan. Since then after repeated messages, l still haven’t heard from Floryday, except once, l was told a Ziaul would phone, he didn’t.
I would like to phone them, but cannot find a number. I feel once they have your money, they not interested
Just received my order 029590836698, and would like to return 2 items out of 4, because the quality of knitting is rather poor, or even very poor actually. Hard to believe those items are really priced 70% off, or even 50% off. Please let me know the nearest return address, I’m living in Brussels.
I am having the same problem. I need to return dresses but cannot get any details. My 14 days is almost up and the dresses was too big. The delivery invoice is not much help either. Poor for communication.
I am flabbergasted to be told in your chat that you don’t allow customers to try on clothes and neither do you have a phone number to ask if they are serious! Surely you cannot be serious!
The agent then suggested using their size chart, but there are other factors that determine if an item is going to be suitable besides size. The item might look hideous on the woman! Then what? She can’t send it back because she’s tried it?
Having read the long list of customers comments, I don’t feel confident in buying anything from your website which is a pity. The clothes look really nice but I couldn’t be bothered to wait for delivery or worry about receiving full refund, let alone quality and correct sizing. I am in the UK and a regular size 12.
Return policy? Can I return dresses for any reason? You mention that customer needs to state a REASON for a return. If I want to return an item that I just don’t like (for no specific reason) can I get a full refund?
I have never ordered from you before and I don’t want to pay for dresses unless I’m assured I can return everything if I don’t like them for any reason (as long as it is within 14 days). Why does customer need a reason?
I have two dresses to return and my 14 days are running out. I went on the website to fill out the return form, but my order # does not appear in the drop-down menu. Please let me know where I ned to send these dresses for a refund.My order # is 020836005011; the items are 2 of the same dress, item code 01955220519
I wish to return a jacket that is too small – not the size I expected at all. Please tell me where in UK to send it. having read comments above I wish I had never ordered from you but I did like the styles on offer.
I bought this dress for a wedding but it is an
X-Large, too big. So if you please exchange for a large this would be satisfactory. Your sizes run very different in the USA. Trying to get in touch with someone to return for correct size or a refund has been very than difficult than I could imagine. Please send me a telephone number so I can contact you. I would just need the right size dress or a refund of: $47.99. How can I send this dress back to you? You said above my text there is a telephone number but there is none. I see a lot of frustrated comments above. Please respond!
Sincerely, Nancy Barisano – Munter
Do not order from this company. It is very near impossible to get a return address from then,they do not add one inside the delivery parcel. You only need to read the reviews to see how many complaints are posted here on this subject. The company is a disaster. I will never deal with them again.
I wish to return 2 dresses as they do not fit me would like a return address to were I send them would appreciate it if you could do this as I have read a few negative comments so if you could send return address I would be happy
I purchased a coat for my daughter for a Christmas present which she choose on florydays website and when it was delivered it looked nothing like the picture and very poor quality too. I have emailed florydays and have had no response from them and they have an office in regent street London!!!! With no phone number,it’s a joke they take the money quick enough and give you 14 days to send your items back with a refund policy,so where is the return address and where’s my refund as I’m a widow whose trying to survive in life and I’ve read all these bad comments against this company,shame on you as nobody has said a good word about this company and I’ll never order from you AGAIN and nor will a lot of people!!!!!!!!
How can you say easy RETURNS
I cannot even get a response to my email
Surely we are within our rights to be refunded
All I ask for is how to return it
Obviously the 14 days will be up by the time we get a response
This is disgraceful
I would not recommend you to anyone
Your customer service is NILL
Need to return 2 dresses that I ordered for my daughters wedding that’s not suitable. Pretty poor quality and too tight. Tried to contact the courier company Yodel to return who say I have to get in touch with you for collection.
Would be grateful if you could advise how I go about returning these items as I have only 14 days for return. I have been round and round in circles. Not able to find proper telephone number for someone I could speak to
I am still awaiting credit on my two dresses returned the day they arrived I returned them to the address on the package and have proof of posting. As yet I have not had a credit of £108 06. This is an appalling case of swindling people out of money. I feel now is the time to further my investigations on an illegal business. Dorothy hale
I have ordered one dress which arrived and is too small . This has to be one of the most complicated mail order company’s I’ve ever dealed with.
There is no address to return items and you have to email on the day of delivery if you want to send the item back.
I am now waiting for 2 further dresses which have been dispatched and 2 weeks later they have not arrived.
Is this company a scam ???
When I tracked the items they were waiting for a courier !!!
What is going on Floryday not impressed and will not be ordering again.
This company is not at all reliable. There is no way to return an item despite their promises. The fit is absolutely horrible. I’m out $40. Please please please, people don’t get swindled!!!! I am going to report them.
Wish I had read these comments before ordering clothes.
I need to return items have but have
NO RETURN ADDRESS.
I foolishly spent over £100 and fear this may not be a genuine company.
I would like to exchange a dress that is too small and it is XXL. I will need the next size up which I guess is 3xl. I have never worn dresses this size, but the sizing must be different with your company. Please send me an address to send this to and would you be able to send the right size after you get this one back.
It would appear we are all finding rerunning items problematic. I have retuned an item from a previous order as per process outlined on website and via chat live site. I am still waiting for reimbursement. I ordered other items, one of which I now need to return and again it appears we cannot locate how to return. What is the issue with giving us a returns address as per usual practice. This often makes me think they don’t want you returning goods which is in breach of our rights as consumers.
I am trying to return the items I ordered. Order number 022318841727. Please send me the address I can Mail them to. We have tried site you say on Google but still no results. Be clear when you reply.
I contacted you 2 x’s now to tell you that the size measurements you post DO NOT reflect the accurate sizes of womens bodies. I have a dress that I bought going by your size chart and does NOT fit! I t is a Xlarge and it is very big and I have asked you both times that I what YOU to pay me back for the shipping back to you bc it IS YOUR fault and not mine. I am still waiting for this to be done and all you have offered is a credit for the amount of the shipping back to you so as you said…that I may buy another item. I DO NOT WNAT ANOTHER ITEM!!! I want your company to do the right think and credit me back the shipping cost. I have not shipped it back bc I am waiting for a positive reply to this issue and you also did nOT send me the info of where to send it back. I wait your response.
Order number 029847807092
I wish to return the dress as it does not look good on me.
Floral 3/4 sleeves midi A line dress 01955219894
What is the address where I should send the dress?
Thank you for your help.
This is the second time I am asking you for assistance in returning articles that have been purchases for refund. The first request was places approximately June 13, 2018. The site said that my E-mail had been received and that I would hear back within 24 hours. That did not happen.
You requested the item number and the reason for return; so here I go again:
1) item# 1685261642, color gray, size XL
This is a top with a slit sleeve which I
did not realize at the time. I am a burn
victim and that type of sleeve does not
work for me.
2) item# 1955132223, color black, size XL
This item simply does not fit at all.
3) item# 1955219326, color burgundy, size XXL
This item simply did not work for the
original purpose intended.
After seeing all these responses from other individuals whose issues have not been addressed
either–I am certainly disappointed and wish now that I never would have places an order. However, I trust
that you will honor your commitment to customer
satisfaction and that I will hear from you promptly
to provide instruction for making the returns and
receiving reimbursement of funds extended. I thank you in advance and will continue to wait to hear from you.
I have 3 dresses to return. They came the day after I left for out of state. Just got back after two weeks and found the package I had hoped would arrive before I left. They are all too small – marked XL but are more like L. How do I send them back. I don’t seem to be able to use the phone listed. What does the + before the numbers mean. Is it an out of USA code?
The dresses ordered are of poor quality. Plus I ordered quick delivery for shipping within 5-7 days for a wedding event but did not get the items in that window time frame. I would like a refund of both the dresses as well as the expedited shipping cost since it took over 2 weeks for the items to be delivered to me. Item order number is the same for both dresses in size medium and small #1955153186 . Susan Ruden
I need to return a dress that does not fit but cannot enter my email address in the relevant box to contact customer services as it will not allow me to type it in. Please let me know where to send it.
thank you.
HI
I wish to return 3 items ,they does not fit well.
Please send me a return adress.
Order # 024637698382
If you could help me and reply back to my query as soon as possible I would be very grateful
Thank you
I need to return order #022647404527, love the dress but it doesn’t love me.
Please advise me on the return address, I do not have a copy machine and will have to hand write the return label. If you have a return location in USA that would be appreciated