Contact of Floryday customer service

Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.

Floryday Head Office
#207-3, Third Floor,
207 Regent Street, London, UK

Floryday Customer Service
Email: [email protected]

About Floryday
floryday customer serviceFloryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.

Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.

If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.


  1. Jennifer Bate Reply

    Why is there no phone number here? I have sent you an email today and hope to receive a reply but your website is pretty customer unfriendly!!
    I would like an address so that I can return the items and will withhold payment if I do not hear from you.
    Many thanks.
    Jennifer Bate

  2. Judy Rafferty Reply

    How do I return my purchases. They are both too short for me.
    Please give the the return address and refund details.
    Order number: 028044803110

  3. I need to return 2 dresses. They did not look like the picture, they did not fit, and the fabric was not good. Please tell me how to proceed. I see that many are having difficulty returning items. Please help!You are running a bad business and unless you help, I will seek help from a consumer protection group, or alert the public that you are unreliable.

  4. marie oliver Reply

    Today I received my order for 3 dresses. Unfortunately none of the 3 dresses fit me. They are very tight even though they are the size I would normally use. Also the material are not what I expected and they are not what it was described as linen, they are really cotton and polyester. I found also the workmanship very poor.
    My order # is 029592020269
    Please send me the address where to return the merchandise soonest possible for my full refund.

  5. Julie A. Tartaglia Reply

    I want to return a dress (too small and poor quality). How do I go about doing that. The print is so small and your phone link disconnects when on hold for just a short period. Thanks.

  6. Linda Cusano Reply

    I ordered 2 dresses and neither one is the correct fabric. they were supposed to be cotton and linen and are both slick nylon/acetate fabric. horrible. I can’t seem to get any response as to how to return them.

  7. Order # 029817622238 is the order number for the comment sent just above. Please add it to the comment as I want the company to address my order and send me return address for my order.

  8. I ordered 3 dresses and keyed in Maxi on the search bar. Two of the dresses are short and the third is too small. Have spent lengthy waits on phone only to be disconnected twice. Got through once to an agent and he seemed clueless as to my needs. I just want to get a return address for these garments so I can get rid of them and get my money back. I will never shop with them again. They should pay shipping since they sent two garments described Maxi and they definitely are NOT.

  9. I would like to return my order number 029539935831 for a full refund. Please give me address and details in order to return items. I want to return this Order because you gave me wrong information about these dresses:

    1.Linen Floral Sleeveless Mid-Calf Vintage Dresses
    Item Code: #1016761 Not linen- has label “100% polyester”

    2.Cotton Linen Color Block Long Sleeve Knee-Length Casual Dresses Item Code: #1034199 Color Block Long Sleeve Knee-Length Casual Dresses No labels This fabric is not Cotton Linen

    3.Chiffon Cotton Sleeveless Maxi Casual Hollow Out Dresses
    Item Code: #1023667 Not Chiffon Cotton has label “100% polyester”

  10. Christine R Granderson Reply

    I purchased 3 dresses, 1 fits perfect the other 2 are one size fit all. One size does not fit all. They are too small. I received them today March 27, 2017. I’m discouraged by what I’m not seeing. You do not make it easy for someone to return something. My order number is 023585923035. The item numbers are 1955117620 and 1955117619. Where do I return them for a refund?

  11. Anita McFadyen Reply

    I have requested help in wanting to return some dresses I ordered. You sent me a reply but I am unable to contact you because it won’t accept my email address. I am finding this very frustrating. What am I to do now?

  12. I have been trying to get in contact with someone to make a return but have only had one response and that was just to find out the items that I wanted to return. They have not been back in touch with me. I feel like I am getting the run around and I think this is poor customer service. You make a claim that you have 14 days to make a return but then no one gets back to you on how. Please respond ASAP my order number 029482160219.

  13. Margie D. Edwards Reply

    I ordered a Medium dress and it was delivered on Wednesday. It is too tight and I want to exchange it for a Large. How do I exchange it?

    Order # 029085089080

  14. Bernice Henry Reply

    I ordered a dress a couple of pays ago. The dress can does not fit it is much to small. I am asking for a refund. Where do I send the dress too?

  15. Elsa Beatriz Reply

    I wear size Medium and that’s the size I ordered but the dress is huge. I need to exchange it. What do I do? You guys are so quick to take our money but then you ignore our requests. I have sent you three messages and the chat people are useless. They don’t help at all.

  16. I need to return 2 items. Neither dress fits. The large wont even fit my size 5 daughter. My order number is 027151581477. Please send return and refund info. Thank you

  17. Annabel Novis Reply

    I would like to return my order for a refund. The order number is 022966057277. Please can you give me the address and details in order to return items.
    Both dresses don’t suit me.
    With many thanks

  18. Rita Kerckhofs Reply

    I would like to return my order for a refund. The order number is 028303316766. Please give me address and details in order to return items. The dress is not ‘above knee’, it is as long as a sweater, i.o.w. far too short and definitely not the right fit.
    Moreover I put an order on 27th February (2 items), which is eleven days ago and I don’t hear a thing about this order (order number is 022289213031).
    Thank you

  19. Anne Johnston Reply

    Where do I return this item for refund?
    This dress is nothing like the photo & is very short not calf length.
    How much longer does this text need to be. I just want an address to return this dress

  20. This is my second email. I want to return the dress I bought. It is not linen as advertised and the seams have come apart and some are about to come apart. How do I go about returning it. Also I was charged 20 dollars for expedited shipping and when the package arrived dsl demanded an additional 30 dollars. 50$ for shipping for a $50 dress that weighed next to nothing??? Please advise

  21. Janne Julsrud Reply

    I want to return my purchase – partially because I react physically to the fabric and partially because they do not fit. How do I do this? Other mail companies include an easy explanation of how this can be done, but you porovide no such thing – at least not easily accessible.

  22. I love my order, but the size was too small.
    I placed a second order in a size large in white. I love that!

    My first order came in a bag with no return address or packing slip. (PAYMENT CONFIRMATION
    Order No.: 023462590678 Order Date: 2016-12-20 15:51:43)

    The second order came in a nice box with a return shipping address, packing slip…… (PAYMENT CONFIRMATION
    Order No.: 021856111652 Order Date: 2017-01-12 08:16:31)

    I would like to exchange my first order #023462590678 from 12-12-20 for the same black color however in a size large.

    Is there any way to use the packaging info from the second order to exchange the first?

    I did not know how to reach you until I got the information last week with my second order.

    I love the coats, and they are not inexpensive.
    I would be a very satisfied customer if you can find a way for me to exchange my black coat, size medium, for the same black coat size large.

  23. I have order the dress which had no tags and was crumpled. I have tried emailing and chat in line to return my order but have no respond from your company. Very bad service when it come to returns. Legally ur company should provide returns address on your website.
    Please give me ur returns address so I can return the ordered item. Wasting my precious time by emailing and various messages sent by other ways as well

  24. Cornelia Mekken Reply

    Hi Floryday,
    I did not receive an order confirmation through my email for the dress I ordered and paid for is this normal or do you generally send out an conformation for orders?
    I have mislaid the order number so can,t give you that now however will keep searching for this.However you should be aware of this please let me know by email
    Thank you
    Kind regards,
    Cornelia Mekken

  25. I would like to return the dresses that I ordered because they are too big, but cannot find the address on your website. Please give me address and details in order to return items.

    Thank you,

  26. Jeanne Rauckman Reply

    I am trying to return a coat which I received yesterday which is too small but I can’t get the return info from anywhere. Please contact me asap so I can return this within the 14 day period. And since it took forever for me to get it I figured the sooner the better.

  27. I ordered a dress today but no response at all and no receipt why? please send me my receipt , so that I can order again next time .thanks Tombi

  28. Denise Giles Reply

    I would like to return my order for a refund. The order number is 021124523501. Please give me address and details in order to return items. Both dresses are not the right fit.

    Thank you,

  29. Hi,
    I just received my order and i am not satisfied with the quality of the material and the fit of the dresses. I would like a refund. How do i get round to it?
    I need your return address.

  30. I have been waiting for my 3 dresses for over a month and a half when you promised it here within 10 day.

    I am loosing my patience and trust right now

  31. Need a return address for an item I wish to return.Your website is not very user friendly when it comes to returning an item.I ordered a dress which is not the right size or length. The fabric is unsatisfactory and I feel as though I am getting a run-around from you. What do you mean ?”My text is too short?

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