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Contact of Floryday customer service

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Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.

Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK

Floryday Customer Service
Email: [email protected]
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About Floryday
floryday customer serviceFloryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.

Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.

If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.

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244 Comments

  1. Joan Brewster Reply

    I too returned a dress to Floryday mid June. I returned it because it was about3 sizes smaller than the tag said. I contacted them mid July and they said I should send proof of postage but unfortunately I mislaid it. They said it didn’t matter as they would refund the money as soon as they had the goods back. I am still waiting. Not sure if Watchdog can do anything with a Chinese company. What a ripoff

  2. Karen Rabolt Reply

    I ordered a dress, when it arrived it looked like a clown costume. Returned to an address in Kansas according to the USPS they did get it. Now they want me to fill out more forms, they want to wear you down so you go away. THAT IS NOT GOING TO HAPPEN. In fact like cancer the longer you ignore it the more aggressive it becomes and we all know what happens in that eventuality. Give us back our money you crooks

  3. Joy longhurst Reply

    Like everyone else Floryday has my money and I do not have my goods. No response from the company either – it is an absolute disgrace and this company should not be allowed to trade given the way they work Or rather the way they don’t work.
    You can never get a response – all you get is frustration and be out,of,pocket for it! I will certainly never use this company again or advise anyone else to do so.

  4. Mary COLLINS Reply

    Wow I thought I was the only one. I will not let it rest. I bought two ‘linen’ tops. Rags, synthetic, awful. Paid £4.70 to return to Birmingham. I have receipts. I did track and sign, I have the signature. I have sent 24 emails up to now. I’ve told them what I think of their rubbish, in a well-mannered way. When I sent the jpg with photos they said it was too large.
    They are now saying my order number does not exist. On Monday I will contact the disputes team at my bank. This has happened once before with a chinese firm, silicone lids. It was resolved after 5 months. The bank refunded my money, £32.00 telling me that if this firm did pay me back then they, the bank would expect me to inform them and my account would be adjusted.
    In a way I blame myself for being gullible.
    In my emails to Floryday I kept insisting that if they put Linen tops and they are synthetic then they are breaching laws.
    Just like the others, I get the same email. They will contact within 24 hours… or the one saying ‘because of peak season’. One of the emails said I could keep the tops and they would refund me for one! I paid £32, £4.70 to send them back, I want my money.

  5. Chintah Davies Reply

    I agree whole heartedly with all the previous comments. I bought one blouse. I was sent two and charged for two. I returned both of them in June as they did not represent the blouse as shown in the picture. Very poor quality and material. A firm quite clearly to be avoided. Am still waiting for a refund!

  6. Jeanette Arksey Reply

    I have bought a dress from Floryday and it was shown as being linen and portrayed ib a lovely shade of green but when the dress arrived I was really disappointed as it is made of a see through cheap fabric and in an awful colour nothing like the one advertised which I was looking forward to receiving
    I have tried numerous ways to get a returns address and returns label and customer service to no avail. This company is committing fraud as they are selling inferior goods which are not befitting of the advertisements and innocent people like myself are paying good money for these inferior goods without the backup of being able to return them and obtaining an appropriate refund.
    This is disgusting

  7. Rowena Burrows Reply

    I returned 2 items exactly as directed on 7th July 2020. I chased refund and was asked for proof of postage as requested. I havehad no reply to that e-mailbut am still waiting for a refund. I too am considering contacting BBC Watchdog, especially having read other posts here about VERY POOR REFUND/CONTACT/RESPONSE from Floryday.

    • Sandra Rowson Reply

      I agree with Rowena something has to be done about this firm,they are taking our money and we are not getting what we ordered terrible way to run a business

  8. Same as everyone floryday now has £67 and I have nothing ,keep trying to reach them,all to no avail. Don’t buy from these scammers. They say we will get back to you within 24 hrs it’s been 3weeks now,!!!!

  9. I’m in the same boat as everyone else. I’ve been trying to make a return from the day i received my items. Very low quality, too small, too big and when i tried to connect with someone as it stated…start chat in 30 seconds with a tech. A quick chat it was and then sent me to a more secured connection tech, in which they wanted to charge me/my card to actually talk to this person. This is a horrible website and i will never order from Floryday ever again. I should have read the reviews prior to ordering. A lesson learned the hard way, thats for sure.

  10. Rochelle Cippa Reply

    FLORYDAY was unreachable! I couldn’t contact them to return my items. There was no way to talk to a real person! I found the websites a dead end because I didn’t know my order number. They did not respond in the chats…. I guess I am stuck with this low quality junk!!!

    • Estelle Hamill Reply

      I have returned a very poor quality skirt to Floryday return Centre, 2 Crown Road Kings Norton Business Centre, BIRMINGHAM B30 3HY not received a refund. Impossible to contact anyone..
      I agree with the remarks of the previous customer this is a load of Junk!

  11. I’ve been trying to return two swimsuits and can not get a response ?. I will never order from Floryday again. Very frustrating guess I’m out my 50.00 dollars also !!!!

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