Head Office
Far EasTone Telecommunications Co Ltd,
12F, 468 RuiGuang Rd,
Neihu District, Taipei City,
Taiwan 11492
Phone: +886-2-7723-5000
Support
Phone: 888 or 123
Phone: 02-449-5123
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About Far EasTone
Far EasTone is a Taiwanese telecommunications company founded in 1997. Currently, the third largest in the industry, Far EasTone operates from its headquarters at Taipei. Also popular as FET, the company’s key offerings include mobile postpaid/prepaid and data services. Efforts are underway to modernize and expand the infrastructure even as 5G technology has been deployed. In 2020, it began offering 5G services, with users able to stream and download with high-speed connectivity. Already about 90% of 5G coverage has been achieved across Taiwan. FET was ranked in the top for speed in a survey conducted by Speedtest and Opensignal. Currently, the company caters to more than 7.2 million subscribers, connecting through both 4G as well as 5G networks. In 2020, FET reported consolidated revenue of NT$79,501 million.
For a new connection you can visit any of the nearest FET outlet or authorised dealer store. Use the store locator online to find a store by address or city. You can also order products online at the comfort of your home. There is a Coverage Map published online showing the locations where the services are available. Mobile users can opt between prepaid and postpaid connections. You have plans designed for different price points. The free minutes and data usage varies according to the plan. If you have a 5G-enabled device, ask for a 5G prepaid card to enjoy high quality calls and superfast browsing. Explore the offers on the website before starting a new subscription. As for data, you have add-ons with day, weekly or monthly packs. You have data packs from 2GB, to 60GB and more. If you want to avoid the hassles of top-up, simply opt for a postpaid connection with a monthly rental.
For home and business users, FET also offers broadband connections. Currently, you have both ADSL and optical fiber options. The monthly rental varies according to the data consumption each month. Looking to purchase a new device or simply upgrade existing? FET operates an online store where you can purchase a range of smartphones, tablets, and accessories. Some of the top brands featured include Apple, Samsung, HTC, Oppo, Sony and Huawei. As you purchase a device, you can choose a number you like and even opt for financing for EMI. Payment for purchases can be made using all major debit or credit cards. The devices are shipped in two days to address of your choice.
Existing customers can login to their account on web or smartphone app to view or manage active services. You can view the current usage, upgrade a plan, recharge a prepaid number and pay any outstanding bills. Payment of bills can be conveniently done online through credit card or Internet banking. For queries or complaints on billing, cancellation, roaming, or others, reach the FET customer support via phone.
