Head Office
Bizkaia Scientific and Technological Park,
Derio, Bizkaia, 48160 Spain
Customer Service
Phone: 1717
Phone: 944 581 577
Phone: +34 688 688 222
Email: info@euskaltel.com
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About Euskaltel
Euskaltel is a Spanish telecommunications company providing fiber optic Internet, voice and fixed line services. Founded in 1995, Euskaltel operates from its headquarters at Derio, Spain. The company’s two key subsidiaries consist of R Cable and Telecable. Currently, there are more than 780,000 residential customers and 16,000 corporate firms, mostly spread across northern Spain, using Euskaltel. The services operate on Eusklaltel’s own fiber network that is one of the largest and offers both 4G and 5G technologies. New customers can check coverage in their area before applying for Internet, mobile telephony, fixed telephony or digital television. You can also visit nearest Euskaltel outlet to request for new connection.
There are plans and packages designed for both individuals and corporate clients. You can visit the website to know the ongoing plans and features. There are mobile only plans or those that come bundles with Internet. Popular ones include Aurrera, Bear and Bear Infinity. The basic one gives you 30GB plus unlimited calls. On Bear Infinity, you can get unlimited GB along with a free second line, Wifi Mesh Internet, landline and television. There are mobile only plans designed according to data consumption. If you need a device to go with your contract, you will find a number of enticing options with single payment or EMI. You can choose from smartphone brands that include Samsung, Apple, Xiaomi, Oppo and Realme. For the uninitiated, if you are a Euskaltel mobile (prepaid and postpaid) or Internet customer, you can get access to Euskaltel Wifi through the hotspots and access points in your locality.
Speaking of television, you have TV Leisure that gives you 80+ channels and Total TV that comes with 110+ channels. With the television plans, you can always be one step ahead on all the latest releases and the best in movies, sports or documentaries. You can also record and watch whenever and never miss any of your favourite episodes. Additionally, you can access your favourite apps and games using Deco 4K with Android TV. Existing customers can sign into their account online to view or manage services. Once logged in, you can check bills, data usage and make payment. Additionally, download the smartphone app for Android or iOS to check invoice, activate/deactivate a service or to open a complaint.
For new connections, you can place a request in a jiff on the website or call the toll free number provided on this page. If you have requested a fiber optic installation, note that it can take anywhere between 4-5 working days after signing the contract. The installation is free. If you have taken a mobile contract, the new SIM will be sent to your address. Within 48 hours after receiving the SIM your number will be active. For queries or complaints on payment, cancellation, refund, troubleshooting or others, reach the Euskaltel customer service.
