Contact of iiNet customer support (phone, email)

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Find below the customer service details of iiNet, Australia. Besides contact details, the page also offers a brief overview of the Internet service provider.

Head Office
iiNet Ltd,
502 Hay St,
Subiaco, Perth,
WA 6008, Australia

Phone: 13 19 17 (sales)
Phone: 13 22 58 (support)
Phone: 13 86 89 (biz support)
Phone: +61 8 9214 2222 (abroad calls)
Email: [email protected]
Email: [email protected]

About iiNet
iiNet is an Australian Internet service provider founded in 1993 and operating as part of TPG Telecom Ltd. The company caters to individuals and businesses with a range of NBN and ADSL broadband plans as well as fixed wireless and satellite services. There are more than 1.8 million customers using the services offered through the company’s own broadband network. Besides the DSL Internet and telephony services, the company offers mobile broadband services, cable connections, dialup Internet and Wi-Fi hotspots. A winner of number of awards for technology and customer service, iiNet has witnessed exponential growth over the years. Before starting with iiNet, you can visit the website to check the coverage in your area, along with rates and plans offered.

For Internet, you can go with one of the NBN plans that start with as low as $60 a month. The NBN12 offers 12Mbps and 500GB data. You can go with NBN25, NBN50 and NBN100 for higher speed. There is the Superfast and Ultrafast plans that offer 200Mbps speed and unlimited data. Additionally, you can add call pack for local, national or international calls. Rated as Australia’s best NBN provider, iiNet has $0 activation fee on all NBN plans. Choose the iiNet Home Wireless Broadband if you are looking for a connection for 1-3 users. It comes with a free WiFi modem, and you have no lock in contract or activation fee. A good alternative to the fixed line broadband service, the Home Wireless Broadband is a data-only broadband service. For speeds of 350Mbps and more, you have iiNet Cable Plan that is available to limited areas. There are a number of Fiber to the Home Internet plans as well.

Looking for extras? There are bundles available with Internet, phone line, set top boxes and premium channel packs. If looking for just mobile only plans, the iiNet SIM only mobile phone plans gives you data along with unlimited talk and text to Australian numbers. There are no lock in contracts as the mobile plans are month to month. New customers can activate their SIM in a jiff online and start enjoying high speed 4G coverage across the country. Payment for your mobile services will be debited from your bank account, debit or credit card. Why stop at just the Internet and mobile plans when you can add more. iiNet’s Fetch digital television service bring the best in entertainment at your finger tips. Through a set top box, you can start streaming live TV or movies from Amazon Prime, Netflix or YouTube. Additionally, you can add all the major channels in a single pack or go for specific channel packages. Users can control the set top box, channels and movies through the remote or Fetch Mobile Companion app.

Existing iiNet customers can login in to Toolbox online to get an overview of their account, manage existing services, activate/deactivate a plan, view bills and update payment details. The Support section on the website answers most frequently asked questions on the services. For queries or complaints, you can also reach out to the iiNet customer support via phone or email. The details are provided at the beginning of this page.

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