Head Office
Elica PB India Pvt Ltd
37/1/1
Kondhwa Pisoli Road
Pisoli, Pune 411060
Maharashtra
Customer Service
Phone: 1800 233 0007
Email: customercare@elica.in
Email: sales@elica.in
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About Elica India
Elica is a renowned name in the the kitchen hoods and chimney market. The company was founded in 1970 and operates from its headquarters at Fabriano Italy. Elica began operations in India in 2010. It’s extensive range of kitchen appliances are sold online and at brick and mortar stores. Elica’s hoods and chimneys come with a wide variety of features and sizes.
Under chimneys, you have wall mounted, island, EDS, built-in and ceiling range. The wall mounted start with 35cm and go up to 120cm. Elica also manufactures built-in appliances like hobs (Classic, Pro, Flexi, Desire, Brass, Vetro, Stainless Steel, Induction, etc), ovens, microwaves, dishwashers, cooking ranges and fryers. On each product page, you can read detailed description, get size details, model name and color options.
Use the store locator on the website to find nearest Elica store. You can search an outlet by state, city or pin code. You can visit an outlet to get a demo of the product or download the catalogue on the website. Elica also operates an ecommerce channel where hobs and chimneys can be purchased using debit or credit cards. Elica does not provide return and refund policy. Orders can however be cancelled within a day’s time if the product is waiting to be dispatched. Refunds will be processed within 10 working days.
As for warranty, most Elica products carry a one year warranty. The motors however carry a warranty of five years or more. It varies from product to product. Products must be registered with the company after purchase to claim warranty. Note that bulbs/ LED’s are not covered under warranty. Warranty cannot also be claimed for improper operation, misuse or accident. If your product is under warranty and needs repair or replacement, locate nearest Elica service center where same can be resolved. The service center locator on the website will help filter service centers by state, city or pin code. For more information or queries on store locations, warranty, service centers, manuals, or others, reach the Elica India support.
Recently I ordered cooktop from elica, auto ignition was not working satisfactorily. I approached elica customer care, service team was useless. After several follow ups, visited 2-3time but problem was not solved. Very upset with elica service team.
They lack expertise on identifying the problem and fixing it. Service technician simply charge money changing the regular part without RCA of the issue. People suffer because of no correct support.
Worst service ever. I have been following up for the missing chimney part since installation for a month. They say need to pay extra for the missed baffle filter. Why should I pay if the part is missing and wasn’t in the box that was delivered. I had ordered for 2019 model they delivered older model 2017. Pathetic service. CC team lead Pramod spoke so arrogantly. Doesn’t listen to the customer and damn rude. No more elica products. Highly do not recommend anyone to buy their products. THEY DONT LISTEN, THEY DON’T VALUE THEIR CUSTOMERS AT ALL EVEN AFTER DELIVERING MISSING ITEM. Its been 2 months. If I complain to Elica the are least bothered and the Cc person defends him and says in the outskirts the technician sometimes don’t carry a task sheet/job sheet. Really?? So for your fault why do we suffer. If possible I would want to return the chimney as well and buy from more professional company.