Find below the customer service details of Earnin app. Besides contact details, the page also offers a brief overview of the financial services company.
Head Office
200 Portage Ave
Palo Alto, CA 94306
United States
Support
Email: support@earnin.com
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About Earnin
With the philosophy of providing money when the wage earner wants it, instead of having to wait till the end of the month, Earnin provides succor to millions of wage earners in the United States. The company was founded in 2013 under the name of Activehours, and in 2014 , the Earnin app was launched. Earnin is a financial service provider in the earned wages access service space. It has its headquarters in Paolo Alto, California and currently has over 200 employees across the country providing financial services to wage earners. Membership to the services is based on voluntary tipping which enables them to access their earned wages ahead of time.
The company believes that it is unfair for a wage earner to wait till the end of the month to get their hard earned wages. Earnin wanted to change the financial system to empower millions of people who work hard for the economy. The process is transparent and one would not come across any hidden fees or penalties once you start using it.
Earnin has a Cash Out plan which turns any day into a pay day. As a wage earner, you can access up to $ 100 a day and $ 500 per pay period out of the money you have already worked for. It is possible to get this amount even before your payday. Membership or inclusion in this Cash Out programme is based on voluntary tipping, but no mandatory processing fee is charged.
The app connects with your bank account so that Cash Out payments come directly to your account and deductions of repayments or tips happen automatically once your pay is credited to your linked account. Another benefit of associating with Earnin, is that payment happens through instant transfers to your linked account , a service that other banks or financial service companies usually charge extra for.
Some months are heavy on expenses and you might have hit your cash out pay period max. Have no fear. With Earnin, you can request for a Max Boost that temporarily increases the maximum limit of your pay period, to tide you over your requirement. Earnin’s Balance Shield program that allows you to receive low balance alerts and cash outs. This enables you to manage and keep your account balance in check. Earnin express is the feature that enables you to access your paycheck two days before it is credited to your linked account. You can get either up to 80% of your paycheck or $ 1000 per period, depending on which is lesser.
Getting the Earnin app is as easy as using it. Download the app from the Google Play store or the App Store and set up Cash Out. Link your preferred bank account to your Earnin account. This process is safe and is linked through a secure portal. You would then need to set a threshold account balance when you would like to trigger an alert. Once these steps are done, you are set to go. For frequently asked questions, you can browse the Help section on the website or write to the customer support.
I have been with earnin’ for years, well before the pandemic, and this past year I received a promotion. Since this promotion my app has taken me down from $550 pay period max down to $100. When I talk to customer support I receive generic telemarketer responses that aren’t helpful and don’t help me figure out how to fix the solution. It’s all copy text responses and asked for me to send my pay stub multiple times. Then support ended the chat mid conversation while I was still trying to get answers as to how to fix the issues. I have worked with customer support before and was able to get issues resolved but there have been changes to the app and customer service and the app/service has suffered since then. It’s unfortunate because it was wonderful and I was happy to give max tips because of how wonderful it’s always been but it’s not the same app or company that it once was.
I have a question about Earnins consistency. I’ve had Earnin for a year now. Why is it that everytime I request a loan, the amount is never consistent? I was getting up to $300, and for some reason when it was time for Earnin to take out their funds, the app froze. The next day they tried again, and then the amount went down to $100? It wasn’t my fault, but then they lower the amount, and it’s been this low for about 2 months now. It never goes up anymore.
I have been a customer for a while. I recently bought a new phone and everything is falling apart since then. I try to log in but the system says to log into my current account which I no longer use. I have no data because my previous phone is no longer working and my new phone is not working for Earnin. I do not want 2 accounts only 1.
I’m having the same issue!! And when I was able to chat with someone they couldn’t resolve the issue, they said I was linked to a bank I don’t even use.