Contact of Du, UAE customer service (phone, email)

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Contact Du: Find below customer service details of Du, UAE, including phone and email. Besides contact details, the page provides a brief overview of the Dubai-based telecom company and its services. Reach the Du customer service below for queries, complaints or feedback.

Head Office
Al Salam Tower, Dubai Media City
P.O.Box: 502666, Dubai, UAE
Phone: +971 4 360 00 00

Customer Service
Phone: 155 or 800 155 (mobile)
Phone: +971 55 5678 155 (mobile)
Phone: 04 390 5555 (TV)
Phone: 188 or 800 188 (business)
Email: [email protected] (general)
Email: [email protected] (business)

About Du
du customer serviceDu is a Middle East telecommunications company founded in the year 2005. Headquartered at Dubai, UAE, Du initially operated as Emirates Integrated Telecommunications Company. The services currently offered include prepaid/postpaid connections, broadband, homephone and digital TV entertainment. The clients range from homeowners to small and large business organisations. According to the Du website, the company now has more than 6.5 million mobile customers, 555,000 fixed line subscribers, 180,000 home services subscribers and over 70,000 business clients.

Du’s postpaid and prepaid plans include Emirati Plan, Smart Plan, Pay As You Go and Tourist Plan. You also can pick the latest smartphone or tablet to go with your connection. Brands found include Apple, Samsung and HTC. Under prepaid plans, you have various currencies offering a range of features. You have monthly and daily bundles with non-stop access to apps. To apply for new connection, you can visit nearest store with valid passport or Emirates ID.

Looking for data packs? Du customers enjoy a wide range of prepaid roaming and Internet data packs. The data packs start from 160MB to up to 25GB. Other value added services include caller tunes, games club, video store, music store, voice mail and missed call alert. If you are looking for television packages, look no further. Du’s digital TV entertainment comes with 200+ channels in more than 15 languages. You can choose from a variety of premium pay-TV packages.

For homeowners, Du offers Homephone fixed line and broadband plans. For tariffs, installation fees, deposits and others, speak to a customer service agent.You can sign up for an account online to view account balance, get usage report, manage services or make a payment. Even prepaid recharges can be done directly on the website. If you would like to visit a nearest store, click here.  If you are on the move, download the smartphone app to manage your services and make bill payments in a jiff.



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  1. Very poor services. Cancelling your post paid plan will give you nightmare! Delaying tactics at its finest, even you requested it to cancel in advance to avoid extra charges they will delay the process so you do not have a choice, you have to pay the extra charge. Misinformation to all customer and very disappointing, Cs will not give you all information, they will leave you hanging in the chatroom. Maybe this is the reason why CS via phone call was removed, they cannot stand all the complaints of unsatisfied customers, they are only available via chatroom.

  2. Johanna Asch Reply

    Very bad service! Very disappointed! Done a home service plan on 29.8. They promis me it will be fixed on 31.8. Got a call that the technical team will come on 8.9.
    And I have to make sure that the hole day somebody is at home? So what should I do?rajeev one full day off from work and let my kids at home no school and no afterschool activities????

  3. Very bad service! I’m totally disappointed! Once my yearly package finishes, I will switch to Etisalat. I can’t use my number for about 3 weeks. I updated my ID, and still my number doesn’t work! I can’t use my mobile data and I can’t call to anyone. I’ve been to office, asked help online, once called from another. Still nobody fixed. Such a bad service

  4. kapil Mulchandani Reply

    Very bad service. I subscribe the friends and family pack or international calling 1000 minutes in 69dhs but if i call any number still my balance cut. And i call customer care 4 time but still my problem not solved. Du very bad services and they eat my 69Dhs

  5. Dear,

    I hope you are well and having a good day.

    Please can you provide me with the work email address of the individual that handles your marketing and events in Dubai?

    I really cannot tell you how much I would really, really appreciate your help in this.

    Kind regards,

    Jasmin Snook

  6. I subscribed to data pack! for 500 MB data for just AED 2, which is valid for one day and it will be renewed daily basis unless u unsubscribed but I am trying how many times in order unsubscribe the service it’s showing invalid letters, so just I wanna know and clarify how it works, to avoid the service which you don’t require everyday, this is really complicated main issue is Customer service landline phone is always busy or hard to reach them,

  7. Thomas Ilang James Reply

    I don’t know what is rough with my mobile number 0552747038, whenever I recharged my account I will just discovered my balance is been removed without knowing what is going on and I don’t want such a thing to happen again. pls help

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