Contact of customer service (phone, email)

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Find below the customer service details of DSW (Designer Shoe Warehouse). Besides contact details, the page also offers a brief overview of the fashion retailer.

Head Office
810 DSW Drive
Columbus, Ohio 43219
United States

Phone: 866-DSW-SHOES
Phone: 1-866-379-7463
Email: [email protected]

About DSW
DSW, or Designer Shoe Warehouse is a part of Designer Brands, the leading North American producer, designer and retail agent of premium footwear and accessories. Known for its elite range of dress, casual and athletic footwear and accessories, it is the to-go place for the fashion conscious in the US. DSW was founded in 1991 in Dublin, Ohio, and now has a spread of over 500 stores in 44 states of the United States and a presence in over 150 locations in Canada.

Over the years, DSW has acquired many premium brands of footwear such as Vince Camuto, Jessica Simpson and Lucky Brand, making it one of the largest footwear companies in North America. DSW has also made its mark as a design business and sources products from around the world. Apart from its retail operations, DSW has ventured into wholesale business and has over 1000 points of distribution across the globe.

DSW specializes in shoes and footwear of all varieties for men, women and children. They also have great lines of handbags, accessories and socks. You can shop by gender and by size, and you can be assured of the widest variety of designs, material and sizes to suit your every need. DSW has shoes of all designs for all ages and genders – kid’s shoes, boots, sandals, running shoes, sneakers, boat shoes, rain boots, duck boots and a whole range of dress shoes and sandals. If you are looking for fashion and athleisure wear, try their slip on sneakers, high top sneakers, retro sneakers, platforms, wedge court shoes and canvas shoes.

If you are into running, you could choose from the extensive inventory of running shoes, road shoes, treadmill running shoes, trail running shoes with matching socks and accessories. For the fitness conscious persons, they could pick up workout clothes, accessories, running and walking shoes, basketball shoes, skate shoes, training and gym shoes, hiking and trail boots, and golf shoes.

For daily wear and formal wear, DSW has a wide range of sandals, dress sandals, Espadrilles, flip-flops etc. If you are having a special occasion such as a wedding or engagement, try their luxury range, wedding range and evening wear range. When you shop at DSW, you are assured of the best fit and comfort, because you not only choose size, but also your favored fit, such as narrow, medium or wide width. This ensures perfect fit and comfort.

They also have a wonderful selection of back-to-school products such as school shoes, athletic shoes, sneakers, uniform shoes, backpacks and accessories. Not to be left out, DSW has baby shoes, toddlers shoes, kid shoes and tween shoes. At DSW , you will have at your disposal all well-known brands under one roof such as – Adidas, New Balance, PUMA, Reebok, Skechers, Hey Dude and many more popular brands. You could choose from Hush Puppies, Dr. Martens, Clarks, Timberland etc. For dress sandals for women, the selection ranges from JLO Jennnifer Lopez collection, Birkenstock, Crocs, Crown, Vintage Mix, Vince Camuto and Jessica Simpson, to name a few.

Try out their handbags of all designs such as handbags, cross body bags, evening and wedding bags, totes, clutches, satchels and backpacks. Accessorize these with socks, sunglasses and hats. Purchases on the website can be made using major credit cards like Visa, MasterCard, Discover and American Express. You can also choose from the standard or expedited shipping options. Not happy with your purchase? DSW offers a 90 day return window. You can return merchandise at store or through mail. Refunds will be processed within 7-10 working days. DSW VIP members enjoy extended return window, free shipping and other privileges. For queries or complaints on payment, return, shipping, warranty, or others, reach out to the DSW customer service.

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