Find below the customer service details of Dito Telecommunity. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
DITO Telecommunity Corporation
11/F Udenna Tower
Rizal Drive corner, 4th Avenue
Bonifacio Global City, Taguig City 1634
Philippines
Support
Phone: 185
Email: [email protected]
Email: [email protected]
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About DITO Telecommunity
Dito Telecommunity is a telecommunications company in Philippines founded in the year 1998. Formerly operating as Mindanao Islamic Telephone Company, Dito got its new name after the relaunch in 2019. Based out of Metro Manila, Dito offers voice, data and Internet services to residential and business users. Currently, the third largest telecom firm, Dito has a coverage touching 100+ cities and towns. Dito is 40% backed by China Telecom, Beijing’s state-run telco firm.
There are currently more than 3 million subscribers on Dito’s network. Coverage includes all prime cities across Luzon, Visayas, and Mindanao. In Luzon, the network spans Albay, Bataan, Batangas, Bulacan, Camarines Norte, Camarines Sur, Cavite, La Union, Metro Manila, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Quezon, Rizal, Sorsogon, Tarlac and Zambales. The company has been increasing infrastructure spending to bring high speed connectivity throughout the nation.
For a new connection or assistance with payment, you can head to the one of the nearest Dito store. The official and partner outlet details are published on the website. Subscribe to a VoLTE plan to enjoy voice calls over more stable LTE connection. The tech not only renders HD quality voice calls, but also is faster and uses lesser battery. Note that Dito SIMs can be purchased online or from authorised Experience Stores. Delivery for online orders can take anywhere between 2-5 working days.
For beginners, you can subscribe to the Starter Pack that includes data and free minutes, along with unlimited Dito to Dito calls and text. Other popular options include P39, P99 and P199. Most plans offer unlimited Dito to Dito calls, but vary in its data availability. You can purchase these packs on the web, smartphone app or through any authorised agent. Existing subscribers can share load credit via app or MyDito account for free. Also, you can receive shared data which is valid for 48 hours. Subscribers of other networks can port to Dito without losing the numbers.
To top up on the mobile, download the Dito smartphone app for Android or iOS and select the amount you would like to load. Payment for same can be done via debit/credit card, GrabPay or Gcash. In addition to top up, the app allows you to check balance in real time, discover exclusive promotions and activate new services. For queries or feedback on activation, refund, cancellation, or others, reach the Dito customer service via phone or email.
