Head Office
Danby Products Limited
5070 Whitelaw Rd
Guelph, Ontario
N1H 6Z9, Canada
Customer Service
Phone: 1-800-263-2629
Email: consumerservice@danby.com
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About Danby
Danby is a Canadian appliance brand founded in 1947 and operating from headquarters at Guelph, Ontario. The home appliances brand has a vision to create “create brilliant and inspired appliances designed to fit your space”. Danby claims to currently be the leading refrigeration and specialty appliance company in North America. It offers the industry’s longest warranty and extended warranty options. Products are created on the principles of “smart design, smart craftsmanship, and smart price”. They are sold at a number of locations across Canada and the US. Other Danby family brands include Silhouette and Micro Fridge.
Shoppers can use the store locator online to locate nearest Danby store. Also explore the product catalog on the website. The main categories include ice makers, wine coolers, air purifiers, dehumidifiers, air conditioners, dishwashers, microwaves, dryers, washing machines, refrigerators, among others. In each product page, you can read detailed description and see pictures of product from various angles. If you have purchased a new product, you might want to read the manual to know the functions and features. Explore the Downloads section for owner’s manual or product specifications. Also register your product on the website to keep track of purchase, repair and warranty.
Most products come with standard 12 month warranty. For few products, the warranty might also include 24 months and that includes parts, labour and in-home service. Appliance owners can get extended warranty for comprehensive coverage after the standard 12 or 24 months. Note that Platinum Extended Warranties are non-refundable and non-transferable.
If you need to buy parts and accessories, Danby allows shoppers to look and shop for them online using major credit cards. After purchase, should your product experience a malfunction, you can take it to nearest service center with purchase slip and warranty documents. Service centers can be located on the website. For more information or queries on store locations, cancellation, warranty, repair, career, or others, reach the Danby support.
I bought a silhouette beverage center and it came broken. I have been calling and emailing the Danby customer service and they go days without responding. When they do they continue to send me to service center that do not service where I live. The beverage center is a month and half old and still under warranty. I find their customer service dept. to be extremely unprofessional telling me that someone will contact me in 4 hours and they do not
Extremely disappointed that I bought a silhouette wine cooler/refrigerator and plugged in 5 min later alarm going off – I’ve troubleshooted everything in the owners manual and cannot connect with anyone to find out why the alarm keeps going off – I’ve tried for 4 hrs now – therefore I will be retuning the product and never by anything again that is a Danby product – no wonder it’s not recommended and no one wants to sell or work in it