Head Office
10 Corporate Drive
Burlington, MA 01803
United States
Customer Service
Phone: 866-289-2101 (US customer support)
Phone: 855-229-5506 (US billing support)
Phone: +1 781-472-8120 (international support)
Email: socialmedia@constantcontact.com
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About Constant Contact
Constant Contact is a popular email marketing company with annual revenue of more than $20mn. Founded as “Roving Software” in 1995, Constant Contact manages its operations from Waltham, Massachusetts and employs more than 1,200 individuals that comprise of product engineers, marketing specialists, sales and support staff. Constant Contact is part of Endurance International Group, which also owns and manages iPage, BigRock, ResellerClub and BuyDomains.
The brand’s products and solutions make email marketing easy and provides the relevant tools, resources and coaching. More than five million small business customers that include startups, small businesses and enterprises boost sales through the email newsletters, surveys, events, Facebook promotions and online listings.
New users can sign up on the website and start with free month. The pricing defers according to the number of contacts you have. The basic, which is of 500 contacts, starts with $20 a month. You can prepay for six months or 12 months for extra savings. You can subscribe to a plan using Visa, MasterCard or PayPal. The plans offer unlimited emails, customizable templates, A/B testing, pop-up forms, import option, marketing calendar, Facebook lead ads, polls, image library and tracking/reporting. The plans are automatically set to renew unless the account is cancelled or suspended. You can stop the service any time by contacting the support via email or phone.
The cutting-edge editor is one of the most remarkable features giving the ability to customize email templates and design professional, mobile-responsive emails. With Email Marketing Automation, you can greet new subscribers with an automated welcome mail, activate email series and automatically resend emails to those who haven’t opened the email. Users can upload contact lists for sending emails from an excel sheet, Outlook or Salesforce account.
Once you have set your email campaign, you can begin to track all results in real time. The report within the dashboard will show you stats on who opened, clicked and shared. Further, create surveys, polls and collect online donations securely. New sign-up forms as well can be conveniently created. The Help Center section on the website has tutorials in both content and video format to help with using the tools and setting up marketing campaigns. For more information or queries on payment, cancellation, refund, career, or others, reach the Constant Contact support.
