Contact Coldwater Creek: Find below customer service details of Coldwater Creek, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Coldwater Creek,
777 S. State Road 7,
Margate, FL 33068
United States
Customer Service
Email: [email protected]
Phone: 888-678-5576
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About Coldwater Creek
Coldwater Creek is a speciality retailer of women’s apparel in the US. The brand was established by Dennis Pence and Ann Pence in 1984. Part of Sycamore Partners, Coldwater Creek operates from its headquarters at Hingham, Massachusetts. Shoppers can select merchandise from the catalog or directly on the website. The sale section lists the range of styles available on up to 50% off.
If you are not able to get a copy of the catalog, you can find an online version of the catalog that shows the details of the apparel and fashion accessories. You will find all the styles and designs that are on demand. On the website, you can explore products by categories or use the search to find an item by number or keyword. Product categories found include knit tops, shirts, sweaters, dresses, pants, jeans, jackets, skirts, sleepwear, swimwear, handbags, scarves, sandals, flats, boots and slippers.
Products on the website can be filtered by color, price and features. There are user reviews that will help shoppers decide on the right product. Purchases on the website can be made using Visa, MasterCard, Discover and American Express cards. Delivery options include standard delivery, second-day and overnight delivery. Standard delivery takes 4 to 8 business days. Note that Coldwater Creek has a 90 day return policy. For more information or queries on payment, cancellation, refund, careers, or others, reach the Coldwater Creek support.
On April 10th I ordered a bistro shirt order #EO5916445. I have not heard anything about when it will be delivered. I tried calling stayed on hold finally left my number. No one called me back. Please let me know what is going on.
When will I receive the rest of my order. I have tried to contact you, more than once. One time I was on hold for an hour, I hung up. Tried numerous times to track the rest of my order on line, would not accept my order number. What am I suppose to do? You need to review your system. I am ready to get the Better Business involved.
I placed an order #D00215927 on Sept. 1, 2018. Since that time I have had nothing but poor information regarding my order. I just was on hold for 20 minutes and I had to hang up. I decided to use this form of communication as the phone is unsatisfactory. I received an email on October 28 2018 saying that my order had shipped and if I wanted to track it use the tracking number 9274897938096976858642. I decided to wait a few days before checking the tracking and when I did what a surprise – it has not shipped. The only thing is the label was made. Please have somebody who is at least a supervisor check on this for me and let me know the truth regarding my order. I’m waiting.
I just had the most frustrating experience when trying to order 4 items online. Since this is my birthday month, I wanted to use the $25 off (JULYDAY18). The site would not take the code and I was on the phone 31 minutes trying to place the order with a representative. Wilma was great, but she had to go in and place the order manually (??) My order number D00072376. It’s not the first time I could not place my order on line. PLEASE improve this functionality. If it happens again, that will be the last time I make a Coldwater Creek purchase.