Contact Chow Tai Fook: Find below customer service details of Chow Tai Fook, including phone and email. Besides contact details, the page also offers a brief overview of the jewellery chain.
Head Office
Chow Tai Fook Jewellery Company Ltd
38/F, New World Tower,
16 – 18 Queen’s Road Central,
Hong Kong
Customer Service
Phone: (852) 2526 8649
Email: [email protected]
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About Chow Tai Fook
Chow Tai Fook is a private owned Chinese conglomerate with interests in jewellery, real estate, hotel, department store, transportation, energy and telecommunications. Subsidiaries of the holding company includes Chow Tai Fook (Holding), Chow Tai Fook Enterprises, CTF Holdings, Chow Tai Fook Nominee, Chow Tai Fook Jewellery and New World Development. Founded by Chow Chi Yuen, the group has its presence in Mainland China, Hong Kong Japan, Macau, Malaysia, Singapore, South Korea, Taiwan and the United States. Its headquarters is located at Hong Kong.
The group initially started as a jewellery store in 1929 in Guangzhou, China and now has grown to over 2,000 outlets. Chow Tai Fook offers a wide range of jewellery including rings, band, necklaces, pendant, earrings, chain/anklet, bracelets and figures in diamond, gold, platinum and silver. There is an inexhaustible range of collections to pick from. The collections include, the Disney Classic Collection, Marvel Collection, 2019 New Year Accessories, Forevermark Swan Bridal Collection, Bridal Collection, Shine Collection, Perfect Collection, Bond to love Collection, Bliss of Love collection and many more. These collections are available in any Chow Tai Fook retail stores.
Register on the Chow Tai Fook eshop to purchase your favourite items online. You can make payments with your Visa Card, Master Card, UnionPay Online Payment, PPS and PayPal only. All payments are to be made in Hong Kong dollars. Rest assured that your orders will get to you if you are in any of the following countries – Australia, US, Canada, Malaysia, Singapore, Philippines, UK and Italy. The Chow Tai Fook company does not ship outside these countries. Also note that the delivery service is not available to hotel, mailboxes and restricted areas, so you will have to collect your deliveries at assigned stores which offer self-collection service.
For every loyal customer, the company offers a premium treatment in the form of the Chow Tai Fook membership program. Being a member of this program entitles you to a unique and personal shopping experience, special rewards and events, discounts of up to 15% and a special VIP treatment. There are different levels in the membership program. The Basic Member is entitled to a birthday gift and a $200 discount on any purchase made in your birth month in Hong Kong and Macau. This bonus does not apply to gold products and watches. As a Gold, Platinum and Diamond member, you have the opportunity to pick your birthday gift from the available options and when the date is due, you will receive your birthday gift. The birthday gift options vary for different levels, the higher your level, the better your options.
With such a rich heritage, the Chow Tai Fook group is dedicated to sustaining and preserving their brands. For more information or queries on store locations, cancellation, refund, or others, reach the Chow Tai Fook support.
