Contact Cell C: Find below customer service details of Cell C in South Africa, including phone and address. You can reach the below contact for queries on new Cell C mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions. Besides contact details, the page also offers links and information on Cell C products in South Africa.
Cell C Head Office
Cell C (Pty) Ltd,
150 Rivonia Road,
Gauteng 2196, South Africa
Phone: +27 11 324 4000
Cell C Customer Service
Phone: Dial 140 or 084 140
Phone: 084 145 (new contracts & upgrades)
Phone: 084 145 (Cell C Direct)
Phone: 084 143 29 (SMS support)
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View Bills Online
To view your Cell C bills online click here. You need to register before using the services.
Cell C Stores
Click here to locate a Cell C store nearest to your street. You can visit a local store to subscribe to new services or to make payment for your past or current bills.
About Cell C
Cell C was founded by Saudi Oger and CellSAf in the year 2001. It is the third largest cellular network in South Africa. The telecommunications company had over 8.2 million subscribers (as of 2010). Cell C’s network covers close to 92% of the population in South Africa. Cell C was the first to operate on a dual band network. Owned and operated by 3C Telecommunications, CellSAf and Lanun Securities SA, the company has about 570 roaming partners in 194 countries. Cell C reportedly has spent over R5-billion on its state of the art HSPA+.
Cell C offers both prepaid and postpaid connections. There are several recharge options available for prepaid connections. For contract connections, there are BlackBerry packages, ControlChat, Casual Chat, ActiveChat, BusinessChat, ValueChat, Telemetry, and more. Devices on which Cell C subscriptions can be got include BlackBerry, HTC, LG, Motorola, Nokia, Samsung, Red Bull Mobile and Sony Ericsson.
Cell C subscribers enjoy a range of services that include voice mailbox, faxmail, directory enquiries, call barring, call waiting, call holding, call forwarding, per second billing, SMS packs, minute collection and more. BlackBerry users also can activate value added services such as SMS, MMS and wireless data services. Cell C subscribers can also enjoy international roaming around the world. Cell C has partnered with cellular networks worldwide to facilitate roaming facility.
For high speed internet, Cell C operates on HSPA+ network. There are Smartdata bundles for prepaid connection, with bundle size from 100MB to 3GB. One can also get a 3GB, 12GB, 24GB and 60GB SIM cards valid for 365 days for a one-time payment. There are also USB speed sticks and routers for internet.
I left Vodacom and joined Cell C because their data deals are fantastic but their service for internet is so bad I want to cry! The past few days has been horrible! Why is there little to no network? I cant play my online game because of it. If something’s not done about it soon I’m going back to Vodacom. Even if their data deals are expensive. At least their network service is fantastic.
I’m trying to block a stolen phone since the 7 August and to date none of your consultants are helpful. I don’t think I would use this network against even though I had itbl for years. I will be moving to a network that will help on spot and not say another department works with this an that.
The level of incompetence at cell c it is beyond comprehension. Since November 2021 i have been sent from pillar to post just to get a paid up letter from them & when eventually they saw fit to attend to my matter they sent an email saying they have attached a paid up whereas infact there was no attachment. Till date i have not received a paid up letter not withstanding contacting their brainless call centre agents. Take out a cell c contract at your own peril.
I canceled my contract last year March. I did everything right on my part. Someone at cell c didn’t do their job to cancel my contract, which they admitted, now I’m blacklisted. My credit score has dropped more than 100 points due to their negligence. I had their debt collectors calling me who advised they are handing the case back to cell c as I was not in the wrong. Yet cell c is still billing me and my credit report still shows non payments for cell c. The best route is seeking legal advise as this has tarnished my credit record.
I am disappointed with Cell C. I cancelled my month to month contract and Cell C is still deducting money through a debit order from my account.
I missed the debit order payment on cell c account and I called them asking to pay manually. They sent me the bank details and immediately I transferred money and sent proof of payment via the email they gave. Before the debit date they debited my account. When I asked, I was told that they’ve launched a case and it will be resolved immediately. Again on the debit date they doubled the payment. Another case was reported and I was given reference No. I got an sms saying I must find feedback on that case ,but I didn’t get feedback. Until today I haven’t received my money or feedback. Cell c is so incompetent. They will send you from pillar to post for you to give up on your money. I hate myself for renewing the contract with them because they’ve been doing this for years now
I have upgraded my contract on the 22nd Of October 2021.I am still waiting on the device (IPhone 13) . On the 6th November I received my statement. I’ve been billed for the new device. I lodged a complaint but up to today nothing has happened. The said debit has gone of. Since renewing your je contract I had to call numerous times. No updates whatsoever and every time I hear from the agents..We are working on it. Service is beyond pathetic
I have never experienced such imcompetence with any other supplier. I am now struggling 5 months to sort a payment problem out but with no luck. I have cancelled my debit order at my bank and making manual payments every month and then also sent the proof of payments through but Cell C accounts department is so incompetent they cannot even allocate the payments and then my service gets suspended. Every month it is a fight with no results. I’ve had it with Cell C and now that I have read through all the comments I now realised that I have made a huge mistake when upgrading my contract. The next step would be to cancel my contract and I will take this matter to the highest level as I will not take responsibility for any cost as I have proof that I have tried everything possible from my side to get the matter resolved but it is very clear that Cell C has no idea of customer service.
Does anybody know who to contact next or is the alternative to go to their Head Office and insist on somebody sorting the problem out. This is so typical of a big company with no intention to keep their customers happy.
I am very much disappointed with the treat we got from the consultants at the CellC branch in Rustenburg water fall mall. The consultants gave us unnecessary attitude when we came to make a sim swap and when we answered back they decided not to assist us in making a sim swap. Now we are inconvenienced because we can’t withdraw money from the account to pay our monthly rent just because we stood up for ourselves. A manager has to be appointed in that branch because the treatment and attitude from the stuff is pure trash. We were told to leave the store and we were not assisted just because we answered back to a rude consultation. This is damaging CellC as a brand because whoever you guys place at your stores represents you
Cell c suspended my service. I did pay send them proof of mayment. They acknowledged that they got it but them told me they changed their cell c account. After 2 months of paying ect still no service! So I’m paying for 3 contracts but can’t use them. I had enough and I am contacting Carte Blanche!!