Head Office
Bodum AG
Kantonsstrasse 100
Postfach 463, 6234 Triengen
Switzerland
Phone: + 351 232 814 050
Email: office.switzerland@bodum.com
Customer Service
Phone: +1 212-367-8844 (US)
Phone: 0845 4017778 (UK)
Phone: +45 49 14 80 00 (Denmark)
Phone: +351 232819900 (Portugal)
Phone: +46 87 16 91 60 (Sweden)
Phone: +33 0821 23 00 60 (France)
Phone: +49 4191 99830 (Germany)
Phone: + 852 25 43 45 55 (Hong Kong)
Email: support@bodum.com
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About Bodum
Bodum is a consumer goods company that specialises in glassware, dinnerware, and kitchen appliances. Founded by Peter Bodum in 1944, the Danish company is widely popular for its innovative designs and high-quality products. Famous for its iconic French Press coffeemaker, Bodum over the years has introduced a number of products that are distributed in more than 55 countries. It’s collection includes glassware, kitchen electricals and coffee/tea makers. Since its founding the company has produced more than 100 million of French Coffee Presses and 30 million teapots. The family-owned business is headquartered at Switzerland and has offices in Germany, UK, US, Portugal, Norway, France, Italy, Belgium, Sweden, Netherlands, Austria, Japan, China and Singapore.
Most leading retail outlets around the world sell Bogum products. You can even purchase it online on the official website. The entire catalog along with new launches are listed on the website as well. You can start with the Deals section for some real bargains. The New In section lists all the latest in the catalog. Also subscribe to the mailing list to receive weekly deals and information on new launches.
For an overview on Bodum products sold in the market, you have coffee makers, coffee accessories, coffee grinders, milk frother, thermo jugs, travel press, water kettles, tea press, glasses/tumblers, knives, among others. To be more specific on the product ranges, you have Bistro, Mocca, Melior, Presso, Caffettiera, Latteo, Chambord and Joycup. They come in a range of sizes and colors. The product pages has high quality pictures, along with highlights and specifications. You can also download a manual for usage instructions and maintenance.
For some regions, Bodum offers the eshop facility. Shopping on the website can be done using Visa, MasterCard, Discover and American Express. Order over a minimum threshold comes with a free standard shipping. For those in the US, Bodum offers standard and express shipping options. The standard shipping can take 6-8 business days. Have a change of mind? You can return the item within 30 days for a full refund. Products must be returned in its original condition. Customers can request for replacement or refund.
To return an item, you can reach Bodum support via email and print an RA form online. Customers will be provided the instructions to return the product. Refunds will be processed within 72 hours. As for warranty, note that all Bodum products come with a limited one year warranty on manufacturing defects. For complaints or queries on store locations, payment, cancellation, warranty, or others, reach the Bodum support.
