Contact of Virgin Active customer service (phone, email)

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Contact Virgin Active: Find below customer service details of Virgin Active, including phone and email. Besides contact details, the page also offers a brief overview of the health club chain. Reach the customer service below for support, complaints or feedback.

Head Office
Virgin Active Ltd
100 Aldersgate Street,
London, EC1A 4LX

Customer Service
Phone: 0860 200 911 (South Africa)
Phone: 0333 360 1407 (UK)
Email: [email protected] (South Africa)
Email: [email protected] (UK)

About Virgin Active
Virgin Active is a chain of health and fitness clubs founded by Richard Branson in 1998. Headquartered at London, the brand has presence across South Africa, UK, Italy, Australia, Singapore and Thailand. A large number, precisely about 138 health clubs are located at South Africa. Today, there are close to 240 clubs with latest equipment, cutting-edge classes and trained staff.

There are about 1.4 million individuals part of Virgin Active’s clubs. The brand, which claims to be the world’s “leading luxury health club network”, allows members to use their membership at any location most convenient. Those interested to join, can locate nearest club or gym on the website. There are different membership tiers to choose from. In South Africa, you have the Virgin Active Collection Club and Virgin Active Health Club. You can book a free tour at the club before paying for a membership.

For an overview, the Virgin Active Collection Club offers high performance training, yoga, spas, steam rooms, concierge, luxury lounges, food cafe and boardroom facilities. Members of the Virgin Active Health Club enjoy access to state of the art equipment, innovative functional training areas, heated lap and leisure pools, group training studios, Club-V for kids, changing rooms, free Internet, lounges and food cafes.

Besides membership to clubs, Virgin Active gives the option to buy Personal Training starter packs for weight loss, muscle gain and wellness. The packs are available for new and existing members, and must be completed with the same Personal Trainer. Members can search for classes at any of the locations and book one most convenient. The same can be done on the My Virgin Active smartphone app as well. The classes are a combination of yoga, aerobics, dance, pilates and punch. You may only make one booking per person. Online bookings and cancellations can be made up until 30 minutes prior to the start time.

Members can track their fitness, set fitness goals by time and calories, check timetables, and find nearest club on the iOS or Android app. For complaints or queries on club locations, payment, cancellation, refund, career, or others, reach the Virgin Active support.

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