Contact B&H Photo Video: Find below customer service details of B&H, including phone and email. Besides contact details, the page provides a brief overview of the American electronics retailer and its services. Reach the B&H customer service below for queries, complaints or feedback.
Head Office
420 9th Ave. at 34th St.
New York, NY 10001
United States
Customer Service
Phone: 800-606-6969 / 212-444-6615
Phone: 800-221-5743 / 212-239-7765
Phone:Â 800-963-2525 (used equipments)
Email: [email protected] (customer service)
____
About B&H Photo Video
B&H is an American retail store dealing with photo and video equipments. Located in Manhattan, New York, B&H was established in 1973. More than 250,000 items are available to be shopped at the store. Products can also be shopped online and picked up at store. The store is open on weekdays from 9am to 7pm. B&H also manages two warehouses for storage and delivery of products.
Purchases online can be made through Visa, MasterCard, American Express, Discover and PayPal. Product categories found on B&H include Digital Cameras, Lenses, Drones, Tripods, Flashes, Batteries, Photo Accessories, Bags/Cases, Lens Accessories, Film Cameras, Scanners, Printers, Desktops, Laptops, Professional Camcorders, Broadcast Cameras, Digital Cine Cameras, Studio & EFP Cameras, Microphones, Recording Equipments, Televisions, Streaming/Media Players, Home Theaters, Projectors, Camcorders, Intercoms, Alarm Systems, Surveillance Videos, Binoculars, Telescopes, Video Presenters, among others.
B&H provides free shipping on orders over $49. You can opt for Standard Shipping or Expedited Shipping. B&H uses FedEx, UPS and DHL for shipping. B&H also ships products worldwide. Customers enjoy 30 Day Return Policy. As for warranty, all manufacturer warranty applies on products. Used equipments have a 90-day warranty. Refunds on returned products are processed within 5-7 working days.
In addition to new products, customers can also look for used equipments for rent on the website. Download the smartphone app to shop and manage orders on the go. For more information or queries on payment, refund, cancellation, warranty, technical support, downloads, or others, reach the B&H customer service.
Attn: Shaggy D.
Have contacted Fujifilm-USA, spoke to Dan and Steve
concerning the X T1 with an apparent defective
computer board. Steve advised that Fujifilm does not
issue case numbers on defective cameras until they
actually receive the camera body. So your information
is incorrect. I’m sending the camera body to Fujifilm USA
as your company will not replace defective camera which is
older than 30 days old. I would like to know if you have
received the X T 20 which I mailed to you last week? When
will I receive my new body replacement? Your response
would be appreciated. Thank you.
I bought a gimbal that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H costumer care I was told that since it’s been over 30 days nothing can be done. They also advised to contact the manufacturer.
I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn’t pay for a broken item.
It’s frustrating that being B&H the company that actually sold me the item won’t take responsibility for selling me a broken gimbal. I have always valued your quality and good prices, this however is turning to be one of the worst costumer experiences in a sense that
1. I don’t expect to be shipped with defective merchandise
2. If and when defective units are sent I expect the company to take steps to fix it. After all there’s a reason people go to specific companies, for reputation and price guarantee. Costumer satisfaction is key for retaining businesses.
One of the reasons I shop with Amazon is the fact that their relationship with me doesn’t end after the purchase. I had a pair of Beats By Dre headphones that stopped working after 6 months. I contacted them and they send a replacement unit straight away. This unit I had been using, and got replaced. They have my business forever.
It’s appalling that B&H would refuse to exchange a new, unused, straight from the box defective unit. Now, am I expected to keep an item worth over $500 which defective is essentially a piece of junk?