Head Office
Sunjoy Technology (Hong Kong) Limited
Unit 04,7/F Bright Way Tower
No. 33 Mong Kok RD,
Kowloon, Hong Kong
Support
Email: service@berrylook.com
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About BerryLook
BerryLook is a Chinese ecommerce company dealing with apparel and fashion accessories. Launched in 2017, the website is operated by Hong Kong-based Sunjoy Technology. It primarily deals with dresses, tops and bottoms for women and girls. The catalog boasts a vast collection of chic fashion you can find on the Internet. The products come in various styles and price points. For new shoppers, the New In and Trends section are designed to help discover latest at ease. You can also make use of the search option on the homepage or discover items by category. Top product categories include dresses, tshirts, blouses, sweaters, sandals, sneakers, loafers, boots, leggings, pants, jumpsuits, skirts, jackets, coats, hoodies, blazers, bags, scarves, and jewelry. All bargain hunters out there can head to the Sale section for some irresistible deals.
For details of size, color and other highlights, shoppers can visit the individual product page. It has material details along with size chart and shipping information. There are also pictures showing the apparel and accessories in a closer view. Shopping on BerryLook can be done using Visa, MasterCard, Discover, American Express and PayPal. As you checkout, you can also choose the shipping method. The delivery timeframe and costs vary according to location. BerryLook currently ships products to locations across Asia, Europe, Africa, and North America. Most standard deliveries across US and Europe takes 5-12 days. Details are available on the FAQ section.
As for returns, shoppers enjoy a 30-day return policy. An item can be exchanged or returned within the 30 days for full refund. Once your item has been returned, the company inspects and will notify of approval or rejection of refund. Refunds are processed in the original method of payment. You can expect refunds within 7-15 business days. Note that sale and clearance items are not eligible for exchange or return. You are assured of full refund if order is cancelled within 24 hours of purchase. For complaints or queries on payment, cancellation, refund, or others, reach the BerryLook support.
I’ve ordered several tops they look nothing like the pictures . There sizes are way off they won’t answer phones the materials are awful and to talk to a agent they want your charge card number so they can charge you a 1 dollar.
I wish I would of read the comments first. What a bunch of crap. Doesn’t look anything like the picture!! You can’t get in touch with customer service. I put my order # in. It was wrong. Then you try to send a message and you have to unscramble the stupid code. And no matter what you put in there it’s wrong.
I wish I had done some search on this company before buying almost $200 worth of useless clothing. They’re nothing like it shows on the websites. Some of the dresses are like child’s clothing. Material is so cheap. Trying to get in touch is impossible and keep getting a email saying that they can’t read the email that I’m sending. What a rip off.
I got 3 tops which are such gross material. Looks nothing like the pics. Ive sent them 12 emails on trying to return these and get my money back. They keep sending the stupid automated replays.
I feel absolutely ripped off! Took almost a month to get 2 coats and 1 pair of shoes that absolutely looks nothing like the advertised pictures. Tried contacting multiple times about how to get a refund and still being told 1-2 business days. Does anyone know what step I should take?
I purchased three items from this company about a month ago. I finally got the merchandise and it doesn’t fit I am trying to return it. I have sent them three messages and there they respond automatically via computer that they will get back to me in 1 to 2 days. The first message was sent two weeks ago. I’ve sent three messages and have yet to hear from anyone. There is no customer service number. I would recommend staying as far away from this company as you can unless you can afford to lose your money
My husband ordered five items from this company December 4th 2021. I have yet to receive the items. And like everyone else we have tried to get a hold of them and there is no contact number and everything is done via email. When we did finally get a tracking number we found that the company had put my husband’s name city state and zip code but there was no address. Because it had taken so long for him to get a tracking number and contact the postal service regarding the package they had shipped it back. And because it has been so long my husband is unable to get his money back from the bank.
I am so upset with this company. Please be warned. The sizes are way off. There is no return address to send the items back. I’ve just wasted $200 plus dollars. I’ll never fall for this again.
I ordered and paid for 2 Coats early Dec 2021. The 7-15 day delivery has certainly passed. No contact. I made many attempts to contact them, they are not openly available to customers. At this point I have NO trust in their legitimacy.
This company has yet to send me a tracking number . They only have contact by email and no exact number to call . The money has already been debited off my card and there is no update . I would not refer this company to anyone else .
No response or notification about my purchase of 2 pair of boots ordered in October. Totally disappointed and this feels like a ripoff company.
I purchased 165.06 of clothing received on 8/26/2021 few days ago. The material used was unsatisfactory. I sent the whole shipment back via the shipping address and contacted my bank with the problem of not having an email or phone number to reach out for a full refund as they promised within 30 days. I took the entire package to the UPS store so they can witness all contents in the package prior to returning the package. My bank is looking into receiving my refund.
Totally useless. Haven’t received my order that I placed in March. Do anybody know how to get hold of these people, because they do not reply to emails.
No no no!!! Don’t waste your time and money. They don’t deliver as promised and the quality is poor products. Please research before purchasing from this company. I have waited 3 weeks for my gift for wife on mother’s day.
I purchased two Jean Jacket with Rhinestone on the lapel and neck. I only received one Jacket and the second one haven’t as been delivered. Where is the other jacket I have not received. The second jasket size 2XL I have not received. It has been over 60 or more.