Contact of customer service

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Find below the customer service details of Backcountry. Besides contact details, the page also offers a brief overview of the retailer of outdoor gear and apparel.

Head Office
1678 Redstone Center,
Suite 210 Park City, UT 84098
United States

Phone: 1-800-409-4502
Email: [email protected]

About Backcountry
Although a very popular name for outdoor gears today, Backcountry had a humble beginning. In 1996, two friends named Jim Holland and John Bresee with a dream to provide the best outdoor gear while being the best at it had opened in a garage with a stack of avalanche beacons in Park City, Utah. This small retailer in a garage soon became a headquarter in Park City and expanded as an online outdoor retailer across Salt Lake City, UT, Christiansburg, VA, Portland, Costa Rica, and Germany.

On the catalog, you will find outdoor gear for sports including camping, trail running, mountain biking, snowboarding, alpine and Nordic skiing, mountaineering, backpacking, and many other sports. Some of the top featured brands include Basin + Range, Stoic, Salomon, Patagonia, Shimano, The North Face, Marmot, Yakima, Big Agnes, YETI, and many others besides Backcountry’s own line of products.

You can shop on the website by latest collection, activity, brands, women’s clothing, men’s clothing, kids’ clothing, and the latest gear on sale. Popular products across different activities include rope, sleeping bag, tent, camp furniture, Garmin, goggles, ski boots, roller blades, travel pillow, harness, crash pad, and many other items. Accessories range for men and women include socks, sunglasses, hats, fedoras, handbags, packs & wallets, blankets & beach towels, headbands, neckwear, watches, belts, gloves and mittens, and beanies.

Electronics like Bluetooth speakers, headphones, universal adapters, and other similar products also can be bought. Men’s and women’s footwear for hiking, running, rock climbing, snow, rain, and casual slippers and sandals are available from different brands. Shorts, jackets, fleece, pants, hoodies, sweatshirts, and shirts of different materials and types for both men and women are available for purchase on the website. Women can also shop for skirts, jumpsuits, dresses, and tops. Furthermore, you can also shop for swimming gear, yoga pants, tights, and tanks. Several yoga accessories like a yoga mat, foam block, bolster, yoga strap, and mat bag among other accessories are widely sold.

For people who do not like to leave their four-legged friends behind on any adventure, Backcountry has good news. You will find pet carrier backpack, dog harness, eating bowl, pet backseat hammock, dog sleeping bag, rain jacket, vest, and other necessary gear required when you take your pets with you to explore the great outdoors.

Backcountry’s love for the outdoors is reflected in its different policies and programs. They have exclusive bonuses and discount offers to encourage people to explore the outdoors. For instance, college and grad students can avail of exclusive discounts when shopping on the website. They will get a 20% discount on full-price Backcountry Gear & Apparel, Basin + Range, and Stoic. Also, one can get 20% off upon joining the loyalty program of the brand. You will get the discount on any full-priced item. Furthermore, first-time customers get 15% off on the first order.

Orders above $50 qualify for free shopping on For standard shipping, orders will arrive in 4-5 days from the date of shipping. To get a same-day shipment and next-day delivery, one must place the order before 12:00 MST on NextDay Air orders. If you want to return an item after purchase, you can return any unused item within 30 days of delivery. The amount will be refunded in the original form of payment or store credits, whichever you qualify for. Payment for purchases can be made using all major debit and credit cards. For anyone looking for the best outdoor gear, clothing, and knowledge about choosing the right gear for any sport, is the perfect place to be.

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