Contact AliExpress: Find below customer service details of AliExpress, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Alibaba (China) Co., Ltd:
969 West Wen Yi Road
Yu Hang District
Hangzhou 311121, China
Phone: +86 571-8502-2088 (corporate)
AliExpress is a leading ecommerce and dropshipping company connecting retailers and wholesalers around the world. The Chinese marketplace has been a preferred place for buying and sourcing products directly from manufacturers spread across China. Established in the year 2010, AliExpress operates as a subsidiary of retail conglomerate Alibaba. The company has its headquarters at Hangzhou, Zhejang.
On AliExpress website shoppers can find millions of products spread across 40 categories. There are thousands of sellers, many offering free shipping on products. The Buyer Protection guarantees a safe shopping experience. Shoppers will receive full refund if the order does not arrive or is not matching the description mentioned. Besides English, AliExpress is available in Russian, Spanish, French, Indonesian, German, Italian, Turkish, Japanese, Korean, Arabic and Hebrew.
Shopping on AliExpress can be done on the web or the official app for Android or iOS. You can search by keyword or from the categories listed on the menu. Product categories you will find include apparel, smartphones, computers, laptops, computer peripherals, tablets, laptop accessories, servers, cameras, wearable devices, jewelry, home decor, bags, luggage, shoes, sporting goods, watches, toys, car electronics, auto replacement parts, exterior/interior accessories, lighting, furniture, office/school supplies, home appliances, kitchen appliances, hardware, video surveillance, tools, among others.
Products can be filtered by various parameters such as color, size, price and brand. On each product page you will find detailed description, feedback by other users, item specifications, shipping information and packaging details. Visit the Clearance section if you are looking for hot bargains. As for accepted mode of payment, shoppers can pay via MasterCard, Visa, Western Union, Alipay, and bank transfer. During checkout, you will need to watch out for additional import duties, taxes or other customs related charges
Suppliers ship products through leading transporters such as UPS, FedEx, DHL, TNT, EMS, ePacket, China Post, HongKong Post and Singapore Post. The shipping time varies according to region and logistics company. AliExpress ships to over 200 countries. Orders are delivered within 3 to 60 working days. If you need to return or cancel your order, you can do same by signing into your account. Shoppers need to open a dispute and request for refund. The refunds can take 7 to 10 business days.
AliExpress also allows individuals to start an ecommerce business through dropshipping. Sellers need not worry about inventory or shipping as all of the same is taken care by suppliers and manufacturers. You can find a number of guides on starting a dropshipping business on the web. For more information or queries on payment, refund, shipping, cancellation, or others, reach the AliExpress support.