Head Office
Dah Sing Life Bldg,
99-105 Des Voeux Road C,
Central, Hong Kong
Customer Service
Email: service@airydress.com
Phone: nil
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About Airydress
Airydress is a Chinese online shopping destination that is gaining popularity in the world of e-commerce. With it’s registered address in Hong Kong, Airydress has warehouses in the US, UK and Australia. The website features more than 10,000 items, with 350+ items added each week. Airydress mostly sells apparel and fashion accessories for women. On the website, you can shop by categories or search by a keyword. You will find local as well as international brands. There is a Sale section on the website if you are looking for items on large discounts.
Product categories found on Airydress.com include casual dresses, midi dresses, long sleeve dresses, embroidery dresses, trousers, blouses, swimwear, tshirts, coats, sweaters, skirts, jumpsuits and shoes. Items can be filtered using brand, color, size and price. There is a size guide to help those with concerns on right fitting. Payment for purchases online can be made using Visa, MasterCard, Discover, American Express and PayPal.
Shoppers can apply coupons and choose shipping options during checkout. There are standard as well as express shipping options. Shipping partners include DHL, UPS, and EMS. While items are shipped within 7 days, the shipping time it may take to reach your address depends on the destination. Note that Airydress accepts returns within 14 days after delivery. If you plan to return an item you received, you can submit the form online and request for refund. Return terms and procedures are available on the website. For more information or queries on payment, shipping time, refund, cancellation, or others, reach the Airydress support.
I have searched all over website to find out how to return items. Shocking, I wish I had read these reviews before ordering as I would not have ordered these items.
Can you please tell me how to return for a refund. I will not be recommending this company to any one.
I would recommend you think seriously before ordering from this company!
Bought two tops about three to four weeks ago cash been taken but still have not received the goods. Will never order anything else. Very dissatisfied . .I hope that no else has this experience it is disgusting. I was looking forward to receiving these tops. Would rather given my cash to a charity than loose it this way.
I haven’t received my order yet , the reviews have got me worried now , they have taken the money out my account, thank god it wasn’t more than £50 , I would of been upset, so I will see if theses items turn up or weather they are rubbish , so I will wait and see , another week to go before I expect my items .
This company is despicable! I ordereD ALOT FROM THIS COMPANY! They send you round and round in circles trying to figure out to return these items. Received 4 items I didn’t order,
One item out of 17 items fit. I bought according to the chart. I bought 3 tops that was advertised as LINEN!!! It’s polyester, shiny finish, threads everywhere! And, received two more then I ordered. I have a total of 13 items to return!! I’ve decided to take the loss and donate to women in need.
I returned two dresses by 1st class post to Birmingham on the 10th July and to date no refund no reply to letters, mail or any contact whatsoever, and I will certainly not be recommending this company to anyone rpthere word is not there bond and there policy is not correct.
I wish I had read the comments before ordering. I bought 2 blouses, they did not arrive at the time given. I was SHOKED when I opened my package. The blouses did not look anything like the ones advertised on the models. Material, stitching – POOR QUALITY & blouses were too big although I followed the size guide.
I have been trying to contact the (www.airydress.com/contact-us.html before the 14days return date expires) without success. Please can someone let me know how I get my refund.
I ordered four dresses. Two came that wasn’t what I ordered. I dislike the fourth. The other one I will have to alter myself to make it fit. I would like to return at least one. I can’t figure out how to do it. I don’t see a return request anywhere on your website.Please advise.
Ordered. Sweater nothing like the photo absolutely atrocious I have a dish cloth better quality than the item I received.I am still trying to find out how to get a refund.This company need reporting to trading standards.Reading the other comments mine isn’t even fit to give to a charity shop.
I need to return Ia dress.
Did not receive an order number.
On line, can not find return request
Can I just mail it back to the addresses that was on the package.?
I need to order more dresses but want to wait to see if you refund the money for the dress that does not fit.
Just received my order which is not the dress I ordered. Very disappointed. I have been trying to return the dress but keep getting no order received. Will not buy from this company again.
Don’t buy anything from this place! It’s a scam, and they make impossible to send it back. Clothes are not what you ordered I have not even heard of this place. I’m never going to buy from thi place,and now I’m stuck with some ugly dresses. I hope that someone will like them when I take them to a second hand store.
Received my order but much too small.. quality different to picture! Very disappointed with the size and quality..I had ordered a 16-18 it was more like 8-10.. material very cheap thought it would be cotton like it looked on the picture or wouldn’t have ordered!
Placed order 1st July for 3dresses MONEY WAS TAKEN OUT OF MY ACCOUNT STRAIGHT AWAY. Received one dress 2day it’s going straight back very disappointed.
Nothing like picture . STILL WAITING FOR 2more dresses. Which will probably be sent back if anything like the last one.
No order numbers or confirmation email.
I have received two dresses that are too small and would like to return them but have no reference for each dress no code and no label to return to yourselves. I have been trying to contact customer service but no joy there, what am I to do please advise
I returned an item to Airydress and have still not received my refund. They asked me for proof of postage but their system to attach a JPEG document does not work so there is no way you can provide them with the document they say they need to process the refund, so they keep your money. They wont provide me with an alternative method/email to send them the information they say they need.
Beware of this company. I will not be ordering off them again.
Haven’t received items ordered but you have taken money from my account..is it even legal to take money when you haven’t received goods ..been waiting 2weeks now
Hi. Bought paid n received my order but no email confirmation with an order number. I need to return 2 of the 4 items but cannot use your online form as I have no order number. Please tell me how to proceed.
Ros
Placed an order over two weeks ago got no confirmation email or order number. I have emailed customer service has the money has been taken from my account, had no reply. Please advise on my order
Hello. I received three garmentes. Two of them were not what i expected. The description is not what they really are. I want to return them. I cannot find the order number. I have in my hand the packages. i dont know how to do it. I need the refund can you help me?
Hello. I received three garmentes. Two of them were not what i expected. The description is not what they really are. I want to return them. I cannot find the order number. I have in my hand the packages. i dont know how to do it.
I have been waiting months for my bathing suit why is this taking so long ok where is my bathing suit you took my money
Where is my bathing suit you say you shipped it but months later and no suit
I placed a order for 5 dresses and you have taken the money from my bank but to date I have not received the good also no order number was received Could you please look into this for me ASAP thank you
Absolutely appalled at your service. With no items sent I am in the process of taking this further as it is theft and fraud and taking it further. I require my money back or shall be taking it further to a claims court.
It’s appalling to receive merchandise from Airydress.com, try it on and everything is too small. Then you try to fill out the On-line form, to contact customer services, which I had done several times, only to be rejected each time I tried to fill out the On-line form. How can you receive confirmation from customer services, when you can’t even get through to them by filling out the On-line form, for either a Refund or to Exchange any merchandise. This is my first time ordering anything On-line and my last. Thank you for this God aweful experience. The next time I’m interested in ordering anything, I will be reading the reviews concerning said Company. There are people in the U.S. Department of Commerce whom might be interested in getting to the bottom of these issues, plus remember the items have to come into the U.S. of America & go through the U.S.P.S. In the meantime I want a refund for the items I ordered ASAP. It’s disturbing how Airydress takes the money immediately & doesn’t respond to their customers in a timely fashion. Hmmmmm!
I am trying to find the form for return of a garment I ordered and have received today. It does not fit and isn’t what I expected. I have noted all the comments from other customers which are all very poor and they are having the same problem. It seems you collect and bank our money and refuse to follow your own written orders concerning the returns policy. This is fraud. If I do not receive the appropriate response I shall contact my solicitor.
My order number is 033410919437
I ordered dress that was to big awful shape I asked for refund, but was told to keep dress and they would send me a voucher,, the voucher never appeared tried to contact them but have lost my password would never order again
I ordered 2 dresses on Sunday 31st May. I have checked my bank account and the money for the dresses has now been paid to you. To date, I have not received a confirmation e-mail, quoting any order number from you to state you have received my order, and when I am likely to receive my goods. I would appreciate you looking in to this for me.
I have been trying for 2 days to start a refund for a dress that’s too big. Just cannot get anywhere. This is a dreadful company and I will think twice about ordering again.
I have tried several times today to check an order I placed two weeks ago. You have taken the money £104.18 on the 4th February 2020. I do not have an order number. I have checked all three of my email address but nothing.
Can someone please help me with a cardigan that I need to return for which I would like a refund? I cannot find the return form on your website so any help will be much appreciated?
Thank you
Have spent all morning trying to contact anyone who can help me return my purchase and exchange it for larger size.If this is normal procedure, then I shall think twice before buying anything Else.This is unfortunate as I like the garments very much.
I received my dresses this morning and they are all lovely….All fit well except the sleeves are a little tight, but i will fix that….Material in all is really nice…..overall really happy with my order.
I order on 11-29-19 and have not received any of my items one for 15.99 and they other for 102.16 you have taken the money out of my account but can you please tell me where the items are. Thank you
Have sent 2 emails via your website but both have been returned undelivered.
I am trying to find out the address to return my order as it does not fit.
Look forward to your response.
Thanks
My friend buy a dress for me on Airydress but it’s the size now am asking if I can return it for a bigger size please I will sure appreciate the exchange because I really loves the dress and my friend name is Fabian Oconnor, please I need a response of how he can return it for a bigger size, thank you