Find below the customer service details of A1 Telekom Austria. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
A1 Telekom Austria Group
Lassallestrasse 9
1020 Vienna, Austria
Phone: +43 50 664 0
Support
Phone: +43 800 664100 (Austria)
Phone: +375 29 600-01-50 (Belarus)
Phone: +359 88123 (Bulgaria)
Phone: 0800 091 091 (Croatia)
Phone: 060 1230 (Serbia)
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About A1 Telekom
A1 Telekom Austria is a leading telecommunications company in Austria offering mobile, fixed line and broadband services. Founded in 1996, A1 operates in seven markets. While Austria is its core market, other regions include Bulgaria, Croatia, Belarus, Serbia and North Macedonia. At the end of 2020, the company claimed to cater to some 17.8 mn subscribers. The same year it reported revenue of EUR 4.55 bn. If adding all the seven countries, A1 has customers that exceed 25 mn. While already it boasts an extensive fiber network that covers more than 60,000 kilometers, it is deploying newer technologies like 5G which offers faster speeds and better coverage in future. Headquartered at Vienna, A1 Telekom currently employs more than 18,000 individuals for the day to day operations.
For enquiries on products or new connections, you can visit any nearest A1 outlet. There is a store locator on the website to help you locate an official store or authorized retailer by address or zip code. New customers can go with a prepaid/postpaid connection for mobile or a contract plan that comes with a device. Top smartphone brands you can look for include Apple, Samsung, Xiaomi, to name a few. The cell phone deals along with an active connection have been widely popular. You have plans from 6GB data to 20GB, 30GB and unlimited data. Popular plans include A1 Mobile S, A1 Mobile M, A1 Mobile L and A1 Mobile Unlimited. There are affordable plans designed for youth as well as families. Subscribers have the option to go for a connection with monthly commitment or ones that only require a top-up. Prepaid plans can be ordered right on the website. The SIM card will be delivered to your home. Simply insert the SIM, register online and start using. Note that you might need a 5G-enabled device to start using 5G services.
Planning to travel outside the country? Roaming is automatically activated on your device. The call and data tariff varies for different regions. There are add-on packages you can choose if travelling within Europe or countries outside the EU. Coming to Internet, you can enjoy stable Internet at home via fiber option or copper cable. You have plans starting from 30 Mbps, 100Mbps to up to 500Mbps. All plans come with unlimited data. For quick connections, the A1 Cube Internet would be prefect. Just plug-in the Net Cube and start browsing the Internet. There are broadband plans available for both individuals and businesses.
Along with Cube Internet, you can add Xplore TV to enjoy television at home. With the set top box activated you can enjoy up to 145 channels. Xplore TV can be subscribed whether you have an existing Internet connection or not. Further, you can pause or record shows and even watch content on your smartphones. Existing customers can sign into their account on the web or app to view active services, bills or make payment. You can pay your bills online through debit/credit card or direct debit authorization. For queries or complaints on the service, you can reach out to the A1 Telekom customer service.
