MTN Head Office
14th Avenue
Johannesburg 2196
South Africa
Phone: +27 11 912 4123
MTN Customer Service
Phone: 083 705 7171 (general)
Phone: dial 173 or 083 173 (prepaid)
Phone: dial 808 or 083 1 808 (contract)
Service Providers
Phone: 0860 10 36 48 (Orion Cellular)
Phone: 0861 41 24 12 (Nashua Mobile)
Phone: 0861 33 22 88 (iTalk Cellular)
Phone: 0861 23 24 24 (Altech)
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MTN Stores
Click here to locate a MTN store nearest to your street. You can visit a local MTN store to subscribe to new services or to pay your past or current bills. MTN stores can be found across major cities that includes Cape Town, Durban, Johannesburg, Pretoria, Soweto, Port Elizabeth, Benoni, Newcastle, East London, Pietermaritzburg, Kimberley, Witbank, and Carltonville.
Download Music/Games
Download music, ringtones, games and wallpaper from MTN Play. Click here to access the site online.
Software Downloads
To download MTN softwares for your device click here.
About MTN Group
MTN is a leading telecommunications in South Africa and was founded in the year 1994. The GSM cellular provider operates in six countries across the Middle East and North Africa. MTN as a matter of fact has GSM licences in 21 countries and internet service provider businesses in 13 countries. As of September 2011, MTN had over 158 million subscribers. In 2010, MTN’s revenues reached R114.7 billion. MTN was ranked as the only African brand in the BrandFinance Global 500 list. The company, headquartered at Johannesburg, employs close to 35,000 people.
Countries where MTN has its operations include Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.
Products of MTN can be purchased online. One can find prepaid/postpaid deals for BlackBerry, Nokia, HTC, LG, Samsung and Apple devices. For BlackBerry users, there are several price plans available. Devices include BlackBerry Curve 8310, Bold Smartphone, Curve 8900, Curve 8520, Curve 9520 and Curve 9300. MTN’s BlackBerry is supported by GPRS+. For internet, MTN offers F@stlink modems and wireless routers.
Some of the MTN packages found on the website include MTN AnyTime, MTN Off Peak, TopUp Option, Xpress Message, ProData, MyCall 100, MyChoice Plans, ProCall, Business Time, Extended Data, and more. Regiter with MyMTN to access free email, SMS and MMS messaging. MTN has a wide array of network services. They include SMS, MMS, Email2SMS, SMS2Email, Conference Calling, International Calling, International Roaming, Call Barring, Calling Line Identity, Call Holding, Call Divert and Call Back.
MTN also offers banking and airtime top up solutions. Nedbank, ABSA , Standard Bank and FNB customers can register to handle their banking from their cellphone.
I’d like to cancel the online order for a phone. It was successfully processed and 2 weeks later I have not received it. I have tried to call and check and there’s nobody answering the phone. I will go somewhere else.
Since Thursday 1 September 2022, I have attempted to call MTN customer services in order to speak to a consultant. Everyday I have been on hold for 15 minutes + before the line would just disconnect without speaking to anyone. I have sent emails requesting assistance, I only received an automatic reply saying my email has been received, but no assistance. I went to my local branch for assistance… they told me I must speak to a consultant. I don’t know whether to laugh or cry, what a joke of a company.
Mtn is the worse, I got a deal and wanted to cancel within days of the grace period due to being put on short time at work and not affording to pay. But nobody has done anything, people at the call center didn’t help I even went to the stores and nobody helped. I’ve been emailing and emailing them to cancel this contract and nothing has been done. And yesterday I get a sms that a debit order will be deducted and its more than the contract costs, I will not be paying for this because I have ran around to try and cancel this contract but mtn was no help what’s so ever and it is so frustrating.
MTN is such a disappointment, my lines have been suspended since Sunday, i made full payment via the MTN app and they refuse to open my lines imagine begging for something you paid for. I have spent over R400 in 2 days on airtime trying to get my lines open all they tell me is turnover time is 2 to 48 hours. its been 48 hours and the just add another 48 hours.
I am one of the unhappy customers mistreated by MTN in south africa. i did an upgrade and took a router since we are working from home and needed more data on a daily basis. MTN could not help me with one simple thing, sim-swap as my contract sim was lost, my resort was to cancel the contract. i called and was on hold almost the whole day, so finally when i got a so called ‘customer champion’ i was told to cancel on my original cancel date. mind u i was charged for 4 months for paying a contract which is not even useful to me as i do not have the sim card. i disputed the fees that they were debiting me so when i called to cancel they said i must first pay up the debt and they will cancel the contract once they receive the money. i paid up and they kept on debiting me, but i disputed those amounts which was close to R1100. they handed me to the debt collectors and when i call to ask why they said i owe them and i never called to say now i am cancelling the contract even though i have paid them, i had to fork out R1100 for nothing , i called back to say please cancel my contract, and they said in 24 hours my number which i don’t even have will now be changed to prepaid and my contract is cancelled. yhoo to my surprise 2 months later they started to debit me again , i am so powerless i don’t know how to win this battle with MTN cos i don’t owe them in fact they are the one that owe me.
I have been with MTN since the year 2000.I had a contract with them and I’ve paid the whole 24 months and I’ve cancelled it on the 7th of February 2021.Today on the 4th of March 2021 I received a massage that the debit order didn’t go through.I’m surprised cause I made it clear that I wanted my contract which was due for upgrade to be cancelled.I’m very disappointed about the service I received from MTN.Now I feel that I’ve been forced to upgrade while I know myself that I can’t afford.
I did a upgrade, through the call center, at MTN during August 2020. I should have received a WiFi router from MTN. Up to now I have not received any router from MTN. The debit order went through every month. I reported the matter with MTN customer care. I wrote a message on facebook. MTN ignores me all the way. I follow up daily, but nothing happen. They do not even reply to my mails.
I really am dissapointed in MTN as a brand/company. I have had 4 years relationship with you guys and when I asked for you to do one stupid thing for me you dissapeared on me and you disappointed me. I asked for my contract t to be cancelled and now all of sudden I can’t receive calls.The service I got was poor and unacceptable. I spoke to 4 consultants already and they all didn’t get it right. What bothers me so much is the level of incompetence in your consultant Nokubonga Nqobo who said she is going to log a service request and didn’t. I feel disrespected by your consultant and not taken serious. I had to call your incompetent consultants everyday , with my time and my phone . I do not owe MTN anything, you don’t owe me anything. I don’t get it why I have to call you over and over again to beg you to fix your mistake. You are making your problem my problem now and I fail to understand why. It is UNACCEPTABLE. It’s people like you that companies are closing down, your consultants don’t care and they don’t have the sense of urgency. Do they even know what one complain can do to your brand ? One angry customer will pull your rankings down. I need this matter sorted out like in yesterday. I work on my phone,this is my job, if your consultants don’t respect their jobs well some of us do. I hope my debit order is cancelled because I do not want any more problems with you and I am not going to do any debit order reversal because it affects my scoring. Those consultants don’t deserve a seat in your company. MTN it’s time you look into your consultant behaviour because they are definitely not doing their jobs to keep money coming in and to keep clients.I am beyond disappointed in you. You just lost one loyal client.