Telecommunications

Contact MTN: Customer service, phone for MTN mobiles, internet

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Contact MTN: Find below customer service details of MTN in South Africa, including phone and address. You can reach the below contact for queries on new MTN mobile connections, billing or cancellation, internet plans, prepaid  subscriptions, or other questions. Besides contact details, the page also offers links and information on MTN products.

MTN Head Office
14th Avenue
Johannesburg 2196
South Africa
Phone: +27 11 912 4123

MTN Customer Service
Phone: 083 705 7171 (general)
Phone: dial 173 or 083 173 (prepaid)
Phone: dial 808 or 083 1 808 (contract)

Service Providers
Phone: 0860 10 36 48 (Orion Cellular)
Phone: 0861 41 24 12 (Nashua Mobile)
Phone: 0861 33 22 88 (iTalk Cellular)
Phone: 0861 23 24 24 (Altech)
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MTN Stores
Click here to locate a MTN store nearest to your street. You can visit a local MTN store to subscribe to new services or to pay your past or current bills. MTN stores can be found across major cities that includes Cape Town, Durban, Johannesburg, Pretoria, Soweto, Port Elizabeth, Benoni, Newcastle, East London, Pietermaritzburg, Kimberley, Witbank, and Carltonville.

Download Music/Games
Download music, ringtones, games and wallpaper from MTN Play. Click here to access the site online.

Software Downloads
To download MTN softwares for your device click here.

About MTN Group
mtn-contactMTN is a leading telecommunications in South Africa and was founded in the year 1994. The GSM cellular provider operates in six countries across the Middle East and North Africa. MTN as a matter of fact has GSM licences in 21 countries and internet service provider businesses in 13 countries. As of September 2011, MTN had over 158 million subscribers. In 2010, MTN’s revenues reached R114.7 billion. MTN was ranked as the only African brand in the BrandFinance Global 500 list. The company, headquartered at Johannesburg, employs close to 35,000 people.

Countries where MTN has its operations include Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.

Products of MTN can be purchased online. One can find prepaid/postpaid deals for BlackBerry, Nokia, HTC, LG, Samsung and Apple devices. For BlackBerry users, there are several price plans available. Devices include BlackBerry Curve 8310, Bold Smartphone, Curve 8900, Curve 8520, Curve 9520 and Curve 9300. MTN’s BlackBerry is supported by GPRS+. For internet, MTN offers [email protected] modems and wireless routers.

Some of the MTN packages found on the website include MTN AnyTime, MTN Off Peak, TopUp Option, Xpress Message, ProData, MyCall 100, MyChoice Plans, ProCall, Business Time, Extended Data, and more. Regiter with MyMTN to access free email, SMS and MMS messaging. MTN has a wide array of network services. They include SMS, MMS, Email2SMS, SMS2Email, Conference Calling, International Calling, International Roaming, Call Barring, Calling Line Identity, Call Holding, Call Divert and Call Back.

MTN also offers banking and airtime top up solutions. Nedbank, ABSA , Standard Bank and FNB customers can register to handle their banking from their cellphone.

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31 Comments

  1. I am so disappointed in MTN , sent my phone for repairs a month ago and every time I call in they tell me different stories that does not add up if I request to speak to someone senior they drop the call its been a month and I still have not receive any proper response but am expected to pay monthly for insurance and the device which they have on their side. such a bad company you are really bringing down your company name on your own

  2. Mary-ann du Preez Reply

    Worst customer service EVER, have been waiting 5 MONTHS to get my phone back after taking it in for a minor software issue. Its really sad that a company that brags about all the millions its making cant help the people people responsible for the millions properly. Its sad and pathetic.

  3. Antonette Snyman Reply

    I am so disappointed in MTN. I have been struggling since November 2019 to have my mom’s number reactivated after my dad’s passing. They never seem to skip an installment due, but both numbers have been disconnected from the network.

  4. I am so disappointed in MTN. I have a contract with MTN but my services has been suspended for the last 4 months although my payment of more than R300 are paid through debit order each month. I have been trying to report it but without success. Everytime that I managed to get through to customer care, I am told that MTN is not receiving my payments and as a result I am in arrears. I am sent to the bank to get the proof of payments which I did and submit to the email address provided by them. Four months later I am still not able to use my mtn contract and therefore I pay for a service which I don’t receive currently.

  5. iPhone X issue, that was beyond economical repair because of the Iphone X glitch (Unresponsive touch screen) that was posted in the news by APPLE in Nov 2018. I bought my phone over the phone. I took my phone to the a closest MTN as recommend by the MTN Head Office. Firstly the Eastgate branch did not deliver it to the repairs centre, and then for 2 weeks no one informs me about the removal from the icloud account so that they can assess the phone. They don’t phone you, as this is only a inbound repair centre, but than after 10 calls to them in two weeks (because they don’t phone you), there could be another issue…eventually after probably 25 calls with various staff members and with no one to help to find out what is wrong with my phone. Eventually in the third week after being really upset, someone within 20 minutes realised that the iPhone will not be able to repaired, and therefore approved a new phone. Now I needed to phone a number that either does not work (which is the 011 912 300 number) to order my new phone,or if I phone 083 123 3667 no one can help me either and same story needed to be repeated again to each staff member, with a follow up mail that will be send to the someone / the supervisor to call me back. No feedback received or calls received from any member of MTN for two – three days after I called them again….MTN need to realise that they would most definitely need to jack up the customer service without customer to call over 25 -30 times just to get the stuff sorted. I pay for a phone that I cant use, I don’t think that is fair. I don’t even know how to complain anymore and who to complain to, as no one really cares about the customers issues. As I am typing, I still have not received any calls which I hope someone will see this and help me to speed up the process.

  6. Martin Liebenberg Reply

    My cell phone was stolen and blacklisted. The insurance company requires a letter on an MTN letterhead stating that the cell phone was blacklisted, with the ITC number and the phone’s IMEI number. I requested the letter from MTN more than a week ago. To date I have not received it. I do not want to hear your apologies for my inconvenience and I do not want to hear that it has been escalated. I just want the letter! I never had a problem with Cell C obtaining the same letter when my son’s phone was stolen! Is this the way you treat customers that have had a contract with MTN ever since MTN first started out in South Africa? I have 5 contracts with you, but I am not sure how many I will renew in future, due to you EXTREMELY POOR SERVICE!

  7. Will you ever be of assistance. I have same problem.

    “MTN Customer Service/Care call centre is the worst nightmare ever. No one is willing to assist callers there, you will listen to that irritating voicemail which keeps on echoing: press one and same thing, press 1, 2 and etc.
    When you press that 1 nobody answers the phone until you drop it and start all over again. The same message welcomes you again, you wait and wait until you decide to wait no more.”

  8. Dear MTN

    My phone has not been working for over a week now. I am actually finishing a second week with a phone that does not work. But yet MTN debits my account every month without fail.
    I am a new unsatisfied customer and I don’t know what I was thinking joining this crappy network.

    I am a contract user and I don’t have a connection, no network, I cant load data, I don’t have internet and nothing works. I am not even receiving my monthly benefits which are due to me. But every month without fail MTN debits my account for a phone I cant even use.

    I am so annoyed and have made countless calls to MTN who always promises to deliver and im still stuck with a phone I cant barely use.

    I would gladly love to terminate my contract with MTN because its not the BOZZA network it claims to be. If it weren’t for the crazy early termination fee you are charging me.
    This is a work phone and it could cost me my job. I have lost so many clients because of this and im livid.

    Annoyed Customer

    Lindiwe M

  9. I have a contract with MTN for 24 months and everytime my minutes/data are finish, I buy airtime using cash.What I don’t understand is I make a call say for 2 minutes,and the balance was R 20.83 when I went to bed last night.I’m not on social media and TO MY SURPRISE WHEN I WOKE UP THIS MORNING, I WAS LEFT WITH R 1.17.If it happened once, I would understand but everytime I buy, R 30.00 is gone after making a single call for less than 1-2 minutes.

    • Cikizwa Nohe Reply

      Hi Daniel

      Did MTN get back to you because I have the similar problem as well.

      I am on Contract and now this happens. It’s not the first time. Initially i thought it was my updates,today I’m in a meeting,bought the airtime,tried to buy DATA and it gave me an error saying I have reached my limit of buying DATA and the next thing airtime gone

  10. I have called your call centre, for several times known. about my airtime disappearing on my phone. I got no help I am going to change to another networks. I am done with mtn

  11. Michael Cook Reply

    Nobody answer your phone number 011912 4123. 800 mega byte of data have disappear from my phone between February and March . I get no proper response from your so called customer care department or from the complaint on Hello Peter. Roll on 18/11/2018 I will port my number out of your network .

  12. Jacques Naude Reply

    Good Day,
    I have upgraded my contract with MTN on 2018-01-02. I took out the “my choice+ S” the whole deal came to R399 as per agreed and signed contract. The debit order deduction on my account was made end of February 2018 to the amount of R958. I logged a query with the call center customer “care” to my disgust the service was far from “care”. I went to the store where I made the upgrade and logged a query. I received a text message that my problem was “resolved”. Today 2018-03-19 I phoned the Call center again and found out the same amount of R958 will again be deducted from my account and which again amount to R557 deducted more as what I signed my contract for. MTN it is disappointing having a major service provider that is money orientated and no care for the customer. You are grossly in breach of the contract I signed and agreed upon within the Consumer Act. You can contact me on the email provided.

  13. Garry du Plessis Reply

    MTN must be the absolute worst cell phone provider on the continent.
    A fraudulent account was opened in my name last year, using my address and ID number.
    Unfortunately I was out of the country for a period of time before I was able to stop the monthly debit and cancel the account.
    My battle now is to have the money that was illegally defrauded from my account.
    The first query was closed by MTN without any follow up. The second has been going on for some months now and any query into progress is met with a stunned silence as if I am now trying to steal money from MTN.
    I cannot understand why anyone would deal with MTN

    • Wow, and there I was thinking I was the only one in that situation. I am dealing with exactly the same issue with MTN. I am just over the appalling service or lack of it rather.

  14. Hi there

    Well I am not impressed with MTN it takes an hour to cancel a contract even when you inform them for a 3rd time you know their procedure and know what you want done they still talk over you. Much to be desired customer service.

  15. Stefan Falcon Reply

    I went to the MTN Centre in Canal Walk, Cape Town, to collect a new cell phone, after I bought one IPhone 6, in 2017 and it broke before the end of the 6 months guarantee, in December (Ref I 27227820460 – Number 0033192526). With my disappointment the model I bought only six months ago seems to be out of stock or even out of production over the whole South Africa. I have been told, first by a consultant, then by the manager, that I will have to wait, who knows for how many months, to receive a new phone (same model).

    I purchased this phone with a MTN contract, I paid and I am still paying the full instalment and I have been already one month without my phone, using the card in an old phone but being unable to use whatsapp and other media as per contract.

    First of all, I should not pay the full instalment, which includes the phone (I don`t have it and it`s not my fault) and data (which I cannot use and It`s not my fault).
    Secondarily, how is it possible that a phone I bought six months ago and is still under guarantee, is already out of trade for whatever reason? I have been left with a lot of “unforunatelys” and a few telephone numbers (Tyron Wagner 083 869 15 13 and 083 9000 349) to call in a while in order to probably hear more “unfortunatelys”, while I carry on paying.

    Dear service providers, I have signed a contract with MTN where I was purchasing a functioning model and some services. I have the duty to pay my instalments and MTN has the duty to provide me with this functioning device and the promised services. If MTN has a problem with one phone, should provide another phone of the same or, if not possible, better model/value. If you cannot replace my model, you have plenty of better models to fix the fact you sold me a faulty item that has already wasted my money and energies. Even a two years old knows that this cell phones that companies sell at stratospheric prices, cost nearly anything in the big production. I cannot believe that a Company like MTN can be so UNPROFESSIONAL to leave a customer under contract with nothing but excuses!Please let me know urgently how we can resolve this issue, which I have raised also on your MTN FB page and I am willing to talk about also on the radio.

  16. I submitted my new banking details, but 2 months later you STILL have the wrong banking loaded. You have charged me a banking fee for this, why? it is not my fault? However you changed ownership name so you definitely got the documents.
    I have now resubmitted them to you AGAIN.
    I did not receive an sms stating that I had received all my data and airtime last month nor this month, I don’t believe I was given the data either.

  17. I submitted my new banking details, but 2 months later you STILL have the wrong banking loaded. You have charged me a banking fee for this, why? it is not my fault?
    I have now resubmitted them to you AGAIN.
    I did not receive an sms stating that I had received all my data and airtime last month nor this month, I don’t believe I was given the data either.

  18. Hannes Swart Reply

    We are currently experiance mayor signal problems in Potchefstroom area and are losing thousands in business because we cannot deal with our clients .

  19. A. Padayachee Reply

    Your service is the worst I have experienced.
    You are charging for a contract that you are not providing.
    Every month for the last three months you charge for 300mbdata but have not provided at all. I have spent the last three weeks calling for help but nobody is helping.

  20. Stacey-lee Reply

    I am really upset with the fact that i cannot do another sim swap because 30 days has not passed,it was not my fault i was mugged!!!No i have to use a new number when all my contacts and work and social is on my old number,this is really not fair

  21. Hilary Daubeney Reply

    Hi MTN
    I need advice from you because on 20 March 2016 I upgraded from MTN [email protected] 279 for 24 months to My MTNChoice 100 as I required extra data. However I am very disappointed that the 100 mins can not be used for international calls and I am forced to load extra airtime to make a call. This is a useless situation as I want to call Swaziland and UK regularly and as I am now paying double the original monthly payment it is not helping me. Is there another contract that includes airtime – I feel let down by MTN as this problem was not pointed out to me when I made the upgrade.
    Am really hoping you can help?
    Regards Hilary

  22. I have been trying to send my application documents to the email ([email protected]) but they keep coming back, I did an online application and no agent came back to me, my ref: 12226985, I tried speaking to customer service with no luck

  23. Sibongile Nkosi Reply

    This has to be by far the WORST service provider ever!!!! I have been trying to get hold of your insurance for the past 3 weeks but not even once has anybody picked up the phone. I cannot wait to finish my contract with MTN.

  24. I am also one who tried to contact the service provider, and have to listen to the same silly press 1.or 2 or 0 to be transfer to a consultant.
    my question to MTN is why give me extra airtime and I cannot use it. not even in case of emergency.
    I need my phone to keep in contact with my clients at all the networks .
    so please keep your extra promotion airtime and let me use for what I payed.

  25. Hi there MTN!!!

    I am a very unhappy client of yours.

    I have been trying to contact one of your consultants in South Africa, more specifically around JHB South area, for assistance but have NOT been successful.

    My queries are as follows:-

    1. i am unable to connect to the internet via my samsung mini neo phone as a window pops up stating that ” i need to update my google play application”. I am unable to do so as i have no internet connection and also am unable to open my google play app as it says the same thing.

    My email account does not send or receive any e mails as previously done before your strike. Please advise!!!!!

    2. I am unable to make any outgoing calls whatsoever, cannot even dial 100 to receive voice messages. as per your consultants based at the MTN shops at Checkers center Winchester Hills, i needed to reboot my phone, which was done, but still NOTHING!! Please advise URGENTLY.

    3. I am also experiencing very very very bad signal here, please advise what can be done to increase strength.

    4. I load airtime onto this account regularly, gives me balance of which i take to transfer into a bundle, yet MTN chews that up like chewing gum when i have not even used it within the prescribed time period. WHY?

    KINDLY TREAT THIS MATTER AS URGENT as my phone is for medical emergencies.

    look forward to hearing from you ASAP!!!!

  26. Sibongile N Nala Reply

    MTN Customer Service/Care call centre is the worst nightmare ever. No one is willing to assist callers there, you will listen to that irritating voicemail which keeps on echoing: press one and same thing, press 1, 2 and etc.
    When you press that 1 nobody answers the phone until you drop it and start all over again. The same message welcomes you again, you wait and wait until you decide to wait no more.

    OMG!

    I rest my case!

  27. Takyi Emmanuel Reply

    does mtn operates in Niger? cos a friend of mine lives in Niger and i want to find out if mtn operates in niger too

  28. Dear All
    I would like to activate internet on my post paid number but I have not been able get any details on internet plans and its cost, please help me.

  29. Dear All,

    I kindly request for your help as my account was blocked as I was reloading the airtime. I tried several times, but couldnt succeed due to network failure. Please unblock my phone, as I dont want to buy another line. I tried talking to customer support..but that is also not working..

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