Contact Maxis Communications: Find below customer service details of Maxis mobiles, including phone, email and address. You can reach the below contact for queries on new Maxis mobile connections, cancellation, internet plans, broadband complaints, 3G or other questions on Maxis services in Malaysia. Besides contact details the page also offers information and links on Maxis products.
Maxis Head Office
Maxis Berhad
Level 18, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
Phone: (6)03 2330 7000
Maxis Customer Service
You can reach the below for general customer support, reporting stolen SIM card or mobile, payment, or other queries
Phone: 1800 82 1123 or 123 (if Maxis customer)
Phone: 6 – 03 7492 2123 (international calls)
Fax: 6 – 03 74922950
Repair Request
Phone: 1800 82 1202 or dial 1202 if Maxis customer
Broadband Support
Phone: 1800 82 2000
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View/Pay Bills Online
To pay or view your Maxis bills online click here. Once registered for the e-billing service, bill payments can be made any time of the day. Payments can be made by Visa or MasterCards. Your bills can also be paid through Direct Debit, by phone, via ATM, through mail, through Express Payment kiosks, by cheque and even through SMS.
Locate Maxis Outlets
Click here to locate a Maxis outlet where you can apply for any Maxis service, pay your Maxis bills, upgrade or replace your SIM and much more. Maxis outlets can be found in Subang Jaya, Kuala Lumpur, Klang, Johor Bahru, Ampang Jaya, Ipoh, Shah Alam, Kuching, Petaling Jaya, Kota Kinabalu, Cheras, Kajang and other cities.
Maxis Downloads
To download music, games, wallpapers or ringtones, access Maxis’ online store here
Recharge Prepaid
To recharge prepaid or check new Hotlink plans click here
About Maxis Communications Berhad
Maxis was founded by entrepreneur Ananda Krishnan in the year 1993. Today it is a leading mobile service provider in Malaysia. As of 2011, Maxis has over 14 million mobile subscribers. The company was the first to launch 3G service in 2005 with Maxis3G. It was also the first to bring the BlackBerry and Apple iPhone smart phones in the country. Ranked as one of Malaysia’s top ten companies, Maxis was recognised by Brand Finance as “Fourth Most Valuable Brand in Malaysia” in 2008 and 2009. In 2011, it was ranked as mobile service provider of the year by Forst & Sullivan. Besides being the No 1 in voice and data, Maxis has major market share for postpaid and prepaid. In wireless broadband business, Maxis in fact has more than 17 million users as of 2010. The company employs some 3,200 people and has over 21,000 outlets across the country. Maxis’ brand vision is to “bring advanced communications services to enrich its customers’ lives and businesses”.
Maxis has individual plans for devices such as iPhone, iPad, Android, BlackBerry, Nokia, Windows Phone, Tablets or other phones. For basic lines, customers can find plans such as Value First, Value Plus 50, Value Plus 150, Value Plus 250, Value Plus 500 and Standard Plan. All these plans come with mobile internet functionality such as WAP, GRPS and 3G. Also it has pre-assigned services such as international roaming, caller identification, call waiting and other value added services. For broadband, Maxis has iPad plans, postpaid internet plans and prepaid internet plans. There are also monthly, weekly and daily WiFi plans. Maxis broadband has an extensive coverage across Malaysia.
I would like to thank the Maxis staff at Batu Pahat Mall for their excellent service especially Miss Chin. She was very helpful and patient in explaining and helping us with the setting up of our new cellphone. Keep up the good work.
I’m a maxis customer for the past 20 years. I currently have a family postpaid plan. My son was experiencing slow Internet on his phone. I approached the Maxis outlet in Bangsar Village 2 on 6th July at around 9pm for a solution. I was attended by Fatehah who without much explanation decided we needed a new Sim card attributing the problem to 5G tower upgrade. She duly approved the new Sim and walked off on further enquiry regarding the Internet issue by asking me to bring it up with Maxis centre. I found her to be blunt and passively rude and unhelpful. However on the other hand, her colleague Ms Nurul was more approachable and helpful and identified the problem and quite easily rectified it on my MyMaxis app. Kudos to Ms Nurul. Very helpful indeed. It wasn’t a Sim card problem afterall and now I’m charged rm10 unnecessarily.
Maxis please improve your service i take my passes ultra speed for any apps but still slow sending message. Everytime i need to restart my phone before ill send the messge after an hour back to H+ again .
Since one months maxis coverange very bad in Chaah area. I already complaint thru maxis whatsaap(Chatbox). They say will fix this problem within 3-5 days. But stil the problem unsolved. Maxis do advertisment give 800/mbps, but in my are you cant go more than 3/mbps. is it No.1 in Malaysia.
HI, Maxis Customer “care”
Due date was 10th day for payment but you cut of roaming and 4G at 5th day without any message and i cant even log in maxis app to pay what the point of maxis app if cant even pay bills without 4G ???? 10th was due date why cut of at 5th?? i been using maxis more then 20 years that how you don’t “care” about your loyal customer experiences.
i think is about time to think of other more “care” and less hassle and reliable telco and didn’t cut of roaming or 4G before due date.
Very disappointed loyal customer
I am so disappointed with your service !
For the past several months , I have made multiple requests towards termination / cancellation my Maxis Account 2386611657. I have also provide all documents what you have requested for. Despite the same, I am continuously getting the bills for the same and having to pay for services which I am not using. This is an unfair practice and not appreciated at all.
I have received another bill that I have received for the same.
Why there is so much delay in processing this simple request ?
Dear sir,
I am so disappointed with your service!
I applied Maxis Fibre on 7th June,my appointment scheduled today at 12pm. I received sms several days ago and a few calls since this morning till 20 minutes ago, the installer told me that installation cancelled due to TM received wrong address.
I applied leave for today but was told to make another appointment.
Due to your bad service,I may terminate my application without fine.
Please help me to solve my problem.
Looking forward to your reply.
Thank you.
Mad Maxis customer
Dear Customer Service, I wish to commend on the superb service I have experienced in Penang (Northam Tower)
given by a En Zainuddin. Despite the busy hour, he was fast, courteous and extremely helpful with suggestions on how we can maximise use of our old iphone in place of modem during trial period for a roaming device. I was truly quite impressed and Maxis should be so lucky to have such an efficient character onboard. Congratulations.
I would like to share my bitter experience with Maxis Service Centre at ÆON Bukit Tinggi Shopping Centre Klang this (1-5-2017) afternoon.
At this above Centre I upgraded my Sim Card to 4G with a payment of RM10.00 (in which RM5.00 returned to me as top up) in late March 2017
Today (1-5-2017) I found the above sim card failed (not function) so I took back to the same above Centre for a replacement
At the Centre one Chinese young guy attended me with sour face. I tried to explain my sim problem but he never try to hear me or my sim problem. So I had to explain to him a few times. Finally he understood. He never even check my phone or sim card. He just asked my mobile number and my name that’s it (may be that is the procedure..!) After checking online he replied me and said no sim card in stock so I have to go to Maxis at Bukit Tinggi One for a replacement.
But while coming out of the Service Centre I realised something going wrong and I realised this guy is cheating me by telling me sim card out of stock. So very next minute I called the above Centre at 03-33240909 and I asked if Sim Card is out of stock but the girl told me they have enough in stock. So I went to the Service Centre again and this time one girl attended me and replaced my sim card successfully with a payment of RM10.00.
Now I need clarification reply for my questions below:
1. Why did the young guy attended me with sour face and why he never tried to understand my sim problem? Why I needed to explain to him a few times before he could understand.
2. Why did that guy told me sim card out of stock and why he directed me to go to Maxis at Bukit Tinggi One?
3. Why none of the staff and employees at the above centre wore a name tag?
4. Why I was asked to pay RM10.00 again for a faulty sim card which I bought late March 2017?
I am seeking favourable reply A.S.A.P so that I can take further action.
Just would like to say thank you so much to Ms Abigail from Maxis Customer Service for her patient and kind assistance this morning for guiding me in how to pay my bill by using maxis pay.
Dear Maxis,
I have taken iPhone 7 with port in package which I need to pay monthly RM305, what happen if I don’t pay that the money, will Maxis block my phone? Can I just throw the Maxis sim card and insert prepaid card and use it?
Please advise :)
I have reported to on hold my handphone due to my handphone was stolen a week ago. During this period, will all my SMS and missed call be recorded when I get a replacement SIM card.
I have not not bought the SIM card because I am waiting for the RM 1 handphone promotion.It is out of stock when I checked with Maxis Center at Ipoh GreenTown and Maxis dealer at Ipoh Parade.They asked to to wait until the stock is coming.
Can I buy the SIM card first and install on a temporary hand phone ?
What is the toll free number to call Maxis Center from a non-maxis phone line ?
Dear Maxis Customer Care,
I am using Hotlink prepaid. I was overseas for past one month and when I tried yesterday, my number has been deactivated and there is No Service on the sim card. Can I reactivate my phone number below? Please reply to my email address as soon as possible, thanks.
I have received a letter from maxis dated 18th October for my account number 821799020 phone number 0124766507 stating that they want to change the to a new plan ‘New Supplementary Plan 10 starting from 17th November 2016 and I will be charged additional RM 20.00. It was also stated in the letter that if I don’t wish to participate in this plan I have to call before 15th Nov. 2016. Today (28-10-2016) I called one staff at 12.59pm in Maxis by the name of Ms.Amani and informed her that I don’t want this plan since I cannot pay the additional RM 20.00. She informed me that I got no choice whether I want this plan or not it will be executed and I have to accept it and I have to pay the additional RM 20.00. I told her in the letter its clearly mentioned that if I don’t want this plan I have to call before 15th Nov. 2016 and today is only 28-10 2016 and I am informing you now that I don’t want this plan and I cannot pay the additional RM 20.00 she told me cannot I have to accept it whether I like it or not. I think this is not right how can you force something on a customer to accept something when I cannot pay. I wish to inform you that I don’t want this plan. If you still insist than I have to take up the matter with the concerned ministry. Thank you.
Hi,
Dear sir,
Good day. I would like to lodge complain about my case on 9th April 2016, I received a message from Maxis regarding internet access package at RM38 when I was in a business trip to China and Hong Kong. I admitted I misunderstood the package was including talk time. On the 4th day my line barred and I immediately made a payment at total Rm600 to re-activate my account. Unfortunately I’ve been told that I still can’t use my line. I went to your customer service at KLCC, I was shocked and frustrated when I’ve been told I had an outstanding bill at RM2590.80, and need to made payment immediately. My credit limit is RM300, Maxis have no right to charge me the exceeded balance. Maxis should inform me via text or call to get my approval for that. I never receive any. Your customer service officer told me there’s no call limit oversea, even 20k. if the case like this why Maxis barred my line? He claimed that system automatically updated. This is not reasonable nor acceptable. I can’t afford to pay so much in a short period. Please provide me an acceptable explanation in your reply and all I need is solution.
Dear Maxis customer care,
I had a very bad experience with Maxis until I spoke to Gabriel from Maxis customer service, on 20th September 2016 . I was having network problem in my area so I called up Maxis to help me on this and I ask to wave my bill coz I’m not happy with them . After a few times I called no one could give me a good answer or deal …. after a long conversation with Gabriel he helped me on this and manage to help me to wave my bills and gave me more information on How to use Maxis App which I don’t know.
Thank you so much to Gabriel for his patient and kind help.
I hope if all the customer care assistance can help their customer like what Gabriel did.
Thank you
I was shocked when I went to MAXIS centre in KLCC to purchase
top up tickets. I was informed by your staff that only evouchers will be sold. What happen to the Top up tickets (hard copy) which I am interested to buy in bulk about Rm900/=
@RM30/-top up. This is cos I travelled oversea or outstation and I can easily scratch the card and top up on the spot.
If I used the evouchers, the wordings faded and I lost my credits.
Please bring back the hard copy of TOP UP Hotlinks tickets….
Maxis provides very poor coverage. I paid and I dont get what i should be provided, always lose connection. I had lodge several complains at the maxis dealer centre, they sais maybe due to the sim card too long. Now even after replacing a new sim card. It’s still the same. Then they said maybe my device problem. Then may I know, i share hotspot with a new device but also lose connection. Then the other device also faulty. Maxis only knlws how to suck our money but dont upgrade and give me the promised coverage. I’m very upset.