Koryo India Head Office
Pantaloon Retail (India) Limited
Knowledge House, Shyam Nagar
Off Jogeshwari-Vikhroli Link Road
Jogeshwari (East), Mumbai 400 060
Phone: +91 22-3084 1300
Fax: +91 22-6644 2222
Koryo India Customer Care
Phone: 1800 425 7722
Email: feedback@koryoworld.com
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Koryo Dealers
Looking to purchase a Koryo product? Click here to locate a Koryo dealer nearest to your address. Note that Koryo products can be bought at all Big Bazar, Central, e Zone, HomeTown, Pantaloons and FutureBazaar outlets.
Koryo Service Centers
To locate a Koryo service center nearest to your address click here. You can reach a local service center to repair or replace your Koryo AC, refrigerator, LCD/LED TV, oven, washing machine or other products. Koryo service centers are found in Bangalore, Chennai, Hyderabad, Mumbai, Delhi, Guwahati, Bhubaneshwar, Nagpur, Trivandrum and other major cities across the country.
About Koryo
Koryo is a consumer electronics and appliances brand owned and managed by the Future Group. Launched in the year 2006, Koryo products are found across leading retail outlets in India. The Future Group serves customers in over 85 cities and 60 rural locations. Apparently some 220 million customers walk into its stores each year. Headquartered in Mumbai, the company employs some 35,000 people and provides indirect jobs to some 1,50,000 more.
Koryo products found across India include AC, chimney, cloth dryer, coffee maker, color TV, cooking hob, DVD player, electric cooker, fan, hair dryer, hand blender, ice maker, LCD/LED TV, mobile phone, multimedia speaker, irons, juice extractor, microwave ovens, mixer grinders, refrigerator, rechargeable lamp, room heater, spike guard, stabilizer, toasters, vaccum cleaner, washing machine, water dispenser and water heater.
        This is to inform you that the service Request No: 529250 which was raised regarding Microwave Oven Model No: KMC2323 on 04/04/2015 still remains unresolved for the want of a PCB board spare. Repeated calls to your customer support center have proved futile as they are reiterating the same answer ‘Non-Availability of Spare’. This is really shameful on your part, though the product is under warranty, you don’t seem to be making any  effort to repair the product even after a month. If you still can not find the required spare, you must replace it with a new Microven at the earliest as we, the customers can not be expected to suffer for your inefficiency in getting the equipment repaired. As it is evident from your behavior, you show utter disregard for customer problmes vis-a-vis your products.  In view of the above, I shall be complelled to move the consumer court with ample evidence of  your callous atttitude towards honouring warranty committements.Â
     Sicerely hoping that KORYO will resovle or replace the product as per the provisions of Warranty and looking forward to hear from you soon. Please look for reported product-problem details below.
It’s been 1 month since I registered my complain regarding washing machine dryer at Koryo customer care and the problem is still not fixed. One technician visited my house 3 weeks back and told me that some hardware has to be replaced. He said he will come back within two days and will fix the problem. Instead of fixing the issue he damaged the Drain system too and he did not come back ever. Now he did not receive my call nor the customer care does anything. Its too frustrating and I always regret why did I buy a washing machine from Koryo.
Compliant number-527384
Agent who visited- Dharmendra
Location Mumbai
I barely used my koryo Microwave for six months and it stopped working. It is with the service person in Trivandrum since a year !! what kind of company is this ?
Hi,
I purchased a 21″ TV in Jan, 2012. This TV gave me a lot of trouble and is still it is one of the big headache for me. In warranty period itself it got repaired 2 times and even after that, in every 6 months some or the other part of this TV stop working. Recently I lodged a comlaint regarding my TV screen on 5th June, 2014 but till now I have not recieved any response.
I have contacted Koryo Customer Care multiple times, they assure me all the time that the concern would be resolved but till now no . I am really sick of this kind of poor service and products provided by Koryo. Please do something for my TV otherwise I’ll not hesitate to go to Cunsumer Forum for this kind of poor and harrasing service.
Regards,
Kumar Gaurav
I find Rahul & Neha from customer care help desk very inefficient at their work. Not sure if Korya will be able to retain their customer this way.
After multiple escalation about my case, I spoke to Aradhya. I still could not find a proper response. The call got disconnected and I never received any call from her, she being a customer service floor manager.
I would really appreicate if the senior person calls me at ****187770.
I had purchased split a/c on 10.05.2014 due to faulty intallation by co.machanic, the gas was leaked. I made complaint on 22.05.2014 but till today i.e. 26.05.14 it has not been repaired.I think the co. is not customer friendly and its after sales service is very poor and faulty.awaiting for response
Please be informed that I, Ashutosh Kumar Ranjan, have a music system of
Koryo, which has been defaulted and for the same I have made a compliant
(Compliant No. 449469) to repair the same at customer service of your good
office on 18th March’2013 i.e. Jeeves Consumer Services Pvt. Limited.
The above said complaint is pending for more than three (3) Month. The
executive of your good office had charged of Rs. 350.00 and taken a part of
the said music system and committed that the same would be replaced with in
one week against a charge of Rs. 750.00, however no executive of your good
office has come to repair the said music system till date. I have also made
various calls at 18004257722 customer service and each and every time they
committed for one week but their one week never complete.
In view of the same, I hereby humble request to your good self, kindly do
the needful at the earliest, expecting the satisfactory reply from your end.
Have bought a 1.5 tons Koryo window AC from Big Bazar Rajkot, in 2011, in 2012 august the compressor failed and had logged a complaint for the same, since the have been following up but of vain, Now I have got transfered to Gandhidham in gujarat and have tried to again be in touch with customer care dept and am getting a reply sir we will revert once we have the parts with us. today in 2013 it is now felt that Koryo as a company is cheating people by giving them false commitments about their product and services, other wise I just have one question for which I require an answer does it take them to get a spare part more than one year, if I would know how it is manufactured by now I would have made a new part and replaced it, forget that do we assume that the company does not have new spare compressor and they cannot replace the same from my AC and make a client happy. BIG CHEATS!
I had purchased a Koryo A.C. of 0.8 ton from ……….having model No. KWM09A0 through Home Solutions Retail India (Ltd.), Lucknow on 02.05.2009. The cooling system was not working properly and in this regard when I contacted your service centre, they told me that there is problem in cooling coil but the same is not available with them. Please provide the cooling coil of the said model of A.C. to your service centre at Lucknow, so that they could repair my said A.C. It is summer season and you can imagine the importance of an A.C.
I purchased koryo home theater in june 2012 but after 1 month the home theater was not working. I called Koryo helpline several times. Every time they said the part will be delivered “next week”. It is now over 6 months, same problem exists. I am very upset with this company. It is cheating consumers with faulty products. Please exchange or take back your item.
My complaints for split AC service has been lodged vide acknowledge number 444122 dated 22-2-2013, Till now no service technician nor engineer has attended the complaints. I hope all these are propaganda only. Like me several customer has been cheated by this customer care.
THERE FORE PLEASE LOOK IN TO THIS AND TAKE ACTION EARLY.
I lodged a complaint with the name Mr Ashish Srivastava but no solution provider from your side has visited my place.We have a problem in our microwave oven so we lodged a complaint in the month of Oct-2012 and following it till now no solution.
When an engineer came very first time he said PCB has to be changed . I have called to the customer care 4-5 times, they promised to send engineer. Still same problem with oven.
I had purchased Koryo Electric Cooker 5 months back. I started using it yesterday, but after 10 minutes it had gone faulty. I had called 08026577722. The executive told me to take to a service centre at JP Nagar. I stay at Telephone exchange qtrs Shankarapuram Chamrajpet. Now I have to take the cooker all the way from Chamrajpet to JP Nagar and search for the service center and get it repaired which I am not sure when they will get it repaired. The product is under warranty. Please do the need ful. Failing which I will be compelled to go to consumer court.
I Have purchased 32 inch LCD T.V. from Big Bazaar, Udaipur, Rajasthan Vide Bill No–T13/1729 on date 10.07.2011. The set has three year onsite warranty. I have registered my complaint that my TV set is not working properly vide Complaint No–412508, Dated-25.07.2012, Phone No-9214876313. Your servise engineer visited to our home and said that motherbord/Main display card has gone defective.
He also said that he has made indent /requirement of the motherboard to your head office.
It is very sorry to say that the required part has not made available to him till now. It looks that your high office is not looking into the matter seriously even after my many phone calls on your Toll Free custmer care no–18004257722. They always request us to give one week time to arrange tha required part.
I purchased a split air conditioner of Koryo from Big Bazar on Feb 2012 (RECEIPT NO.0003953, MODEL NO.KSI09A03S). Just within few months now, its blower is not working properly. Plus many complaints were made to the customer service team, but with no avail. I feel cheated by the company for going with this product.
I have bought a washing machine. Its a fully automatic washing machine. It was not functioning and i called the service center people. They came after one week and said that a component named PCB has to be changed. They have to order it from bangalore and it would take 10-15 days maximum. I agreed. Its since last two months I have been continually calling up the local service center and the toll free number but none are able to help me out. They are saying that the component “PCB” is not available.
Now you tell me what shall I do? We are from middle class family and we have bought the machine in much pain and finally getting harassed by the services. What shall we do? Shall we keep moving to senior officials of koryo or shall we give rounds at the consumer courts. Tell me, what shall we do?With much disappointment I am writing this mail to you. Kindly help me out on this problem which has tolled high on us. I had recommended koryo products to many people and now i feel ashamed of naming the brand before others as i have been victimized by the same whom i trusted. Kindly restore the trust in me with your good and fast services.
My Complain number is: 400837
I had taken Koryo 1.5 split AC on 31/03/12 from BIG BAZAR Noida Sector-18, now its not cooling. I had given a complain on 25/06/12. Complain no.is 407290. Please give me a proper reply and repair my AC ASAP.
I had taken Koryo 1.5 split AC on 31/03/12 from BIG BAZAR Noida Sector-18, now its not cooling. I had given a complain on 01/06/12. Complain no.is 402869. Please give me a proper reply and repair my AC at the earliest.
I recently purchase koryo mixer grinder at big bazaar. Now it stopped working. Called customer care several times, no response. Poor brand!!
I had taken Koryo 1.5 split AC on 17/05/12 from BIG BAZAR ALLAHABAD, now its not cooling. I had given a complain on 29/05/12. Complain no.is 402544. Please give me a proper reply and repair my AC at the earliest.
I bought a electric rice cooker at big bazar hyderabad and it stops working in 5 days!!
Feeling very unfortunate and cursing myself for buying koryo ac.
I had taken KORYO Washing mahchine on 2008, it was working fine without any issues. But recently its giving some trouble . I tried to reach Bangalore Service center no, But no one picking that call
Could you please provide the Bangalore Service Center contact no.I need a door serice for that mahcine.
Please help on this
Thanks !
My Hand blender case is worst in koryo history. I have purchased a koryo hand blender in Octuber 2011 and in next two day it stopped working. I have submited it to service center and after 6 month its still going around to different service center and they just renew the complaint number but not hand blender. Still I am calling them on different levels but still no one gave me the satisfactory answer that when I will get back my Hand blender in working condition. Service and product both are pathetic.
The Koryo make microwave is not working for last 20 days .inspite of repeated and continuous follow up with Mr M M REHANBEG at IN DELHI till date the microwave has not been repaired.
I had taken Koryo 1.5 ton window AC on 18th April 2007 from big bazaar Lucknow , now its compressor is not working , I had mark a complaint on 22nd march 2012, complaint no is 387491. After completing more than 20 days my AC is at same condition and no repair action taken place till date. While enquring from service center or customer care no 1800 425 7722 they simply told that parts are not available and it will take 5 to 10 days more, when received item will be repaired. I am asking you what nonsense is going on with my AC. Please give me a proper reply and repair my AC at the earliest else will have no option to move on consumer court for redress my grievances. The warranty period will be void after 18 April 2012.
Thanking You!
I brought Koryo TV (21″ KUR) last year. The remote is now not working. I complained many times but the customer care responds very negatively. Now they say the remote is out of stock.
I have purchased a Koryo washing machine in Nagpur. Inspite of repeated follow up with Mr Panda here and Big Bazar staff, no one has come for Demo. Is the services of Koryo so poor? Have I made a mistake by buying Koryo.
( I bought a whirlpool product the guy came next day for installation)
Sir,
Its very unfortunate that a prominent company such as yours is not taking care of customer grievances. Sir I had deposited my microwave oven Model No KMC 2522 to your service center at Tinsukia Assam on 18 Feb 2012 and service center made complaint to your office on 20 Feb 2012. Complaint number is 380939 C-01 dated 20/02/2012. I had purchased the microwave oven from Big Bazar branch Tinsukia on 25/ 04/ 10 vide bill no 129/17693. Sir After completing more than a month my oven is at same condition and no repair action taken place till date. While enquring from service center or customer care no 1800 425 7722 am told that parts are not available as and when received item will be repaired. I am asking you what nonsense is going on with my oven . Please give me a proper reply and repair my oven at the earliest else I will have no option to move on consumer court for redress my grievances. The warranty period will be void after 24 April 2012.
Thanking you
The Koryo make water gyser is not working for last 20 days . Complaint no -373407. inspite of repeated and continuous follow up with Mr Mahesh at Bangalore till date the gyser has not been repaired.