Contact VIP Industries: Find below customer care of VIP Industries, including phone and address. Besides contact details, the page offers information on VIP services and products. Reach the VIP customer care for complaints / questions or feedback on VIP products, dealer locations, service centers, billing, warranty, or others.
VIP Industries Head Office
DGP House, 88C,
Old Prabhadevi Road,
Mumbai 400025
Phone: + 91 22 6653 9000
Fax: + 91 22 6653 9089
VIP Industries Customer Care
Phone: 022 – 228791936
Regional Contacts
Bangalore: 080 – 22103272
Chandigarh: 0172 – 2732337
Chennai: 044 – 26210795
Cochin: 040 – 2428770
Delhi: 011 – 45175555
Goa: 0832 – 2734611
Guwahati: 0361 – 2529797
Jammu: 0191 – 2543902
Kolkata: 033 – 66336201
Lucknow: 0522 – 4009690
Mumbai: 022 – 28574845
Locate VIP Store
To locate a VIP store nearest to your address click here.
Shop Online
To buy VIP-branded bags online click here. Purchases can be made by credit card and net banking. Categories found include 4 wheel, backpack, briefcase, duffle, duffle trolly, strolly, suitcase, lock, pouch, among others.
About VIP Industries
VIP industries limited was established in 1971, it is a flagship company of Dilip G Piramal Group. VIP has been single handedly controlling the market of luggage in Asia. It is world’s second largest manufacturer of travel luggage. For 40 years VIP has been delivering durable products known for their style and comfort.
VIP manufactures a variety of products which include travel and business bags as well as accessories. Its collection of travel bags comes in all styles and sizes. Suitcase, Strolly, Duffle Trolley, Duffle, Backpack, Briefcase, Vanity Case, Suitcase and 4 Wheel are all a part of the travel bags offered by VIP. This definitely does not end here each type has a huge variety under it to meet all needs. VIP does everything to make our travel safe, easy and stylish.
Other than travel bags VIP holds an expertise in making business bags which include Briefcase, Laptop Strolly, Laptop Satchel, Laptop Backpack, Satchel and Strolly. These bags are designed and styled to complement the needs of office. Each bag is equipped to accommodate related devices. VIP offers soft and hard luggage bags duffle bags and strolly constitute soft luggage while suitcase and briefcase come under hard luggage. Most of the products are made from either nylon or strong polyester.
Another area which VIP serves in is accessories. Camera Pouch, Travel Document Case, Luggage Security Strap, 3 Dial Combination Locks, 4 Dial Combination Locks , Money Belt , Travel Safe Wallet, Beaded Neck Pillow, XS Laptop Sleeve , Neck Pouch, Cosmetic pouch, Multi Organizer Waist Pouch are a few accessories manufactured by VIP. Such accessories add to the already existing VIP products.
VIP was the first to introduce dirt, stain and water resistant bags. It was also the first one to introduce multi compartment, lightweight bags. In this league of introducing out of the box products VIP came up with designer wedding collection of stylish luggage for the brides. Other features include central locking, 360 degree wheels, worldwide warranty, separate space for used and new clothes and a lot more. One can shop online and keep a track on his placed order all with a click of the mouse.
VIP offers a unique worldwide warranty, this means that defects can reported and fixed from any part of the world. Service and repair is a cakewalk with its service centers located in almost 5 continents and 27 countries.
Very poor quality of VIP Carlton suitcase wheels . They broke well within the warranty period and the sad part is the lack of so called warranty . The Annanagar VIP Lounge at W 115 says they cannot service the 81 cm Calton Bag because they are not getting supply of wheels from their Nasik Office . We gave it a week back on 29th Nov and still they are not able to get after 7 days and told to check up again on Wednesday 8th Dec. If you cant service why do you give a warranty .
I purchased 2 vip bag of 2 wheelers in 2020 but in these 6 months I had 1 travel. But the side stitches of the bag is already loosened and internal cover also loosened.. poor quality of products I can’t recommend to anyone.
I bought a VIP luggage in February 2018 in Chennai, Tamil Nadu. Presently I am in Singapore and the sliding bar is struck and I am not able to pull out. Can you help me with a service center in Singapore?
I purchased a VIP bag before going to Germany relying blindly on VIP brand but while coming back from Germany the wheel was dislocated and even then I have to slide it all the way to India . Yesterday I went to VIP showroom in Kanpur hoping they will help me with my bag instead manager said that I have to pay because it’s accidental or I could take it to Lucknow. I have never encountered more arrogant manager in my life.
I am losing my trust over this brand.
I have brought two wheeled trolley bag of VIP worth Rs 5085 on tomorrow i.e. 23/08/2016 and only after one journey the rod of sliding mechanism gets bent and now I’m facing much problem bcoz it doesn’t allow full sliding and and the handle of my bag is still extended…
Do something to my bag bcoz I have purchased yesterday and today I’m facing such problems…
Regards
Nikhil kumar
I have purchased the VIP bags from Ambala in 2015. During second visit the wheels got damaged while returning from Copenhagen airport to room currently in Copenhagen. I have done phone calls to helpline number and already send mail but no signs for reply.The details of damage and picture has already been send to mail. The product says and have bills of 3 years warranty. DO you have international warranty or it’s just for show up.
I had purchased a VIP strolley skyline in 2012 at nagpur. However now the sliding handle bar is not functioning. Can u pls let me know the address of service centre at nagpur as i have to again travel in 15days.
I bought three VIP Glider DLX suitcases. The side locks gave problem immediately(they become free in no time) and had to be replaced. The new replaced locks were also equally bad. The material used is so soft that it becomes free immediately on use. We have stopped using the side locks completely (and have blocked them so that we don’t use them by mistake) and use only the number lock to retain the cover in place. We have absolutely no use for these suitcases and would like to get our money back or some usable product as an alterenative. I had full faith in Indian/indigenous technology but with the purchase of VIP suitcases, I have lost faith and have switched over to American Tourister & Samsonoite for suitcases that we actually use for travel and have been trying get rid of the VIP suitcase at throw away price, but find no takers at all. I hope VIP can fix the issue & save at least the future customers from similar ordeal. Any relief VIP gives us would be appreciated.
Rubbish bags. I purchased a sky bag 6 months ago. In these 6 months I had 1 foreign travel. But the side stitches of the bag is already loosened.
Yesterday at VIP Lounge, Mani Square, Kolkata, I chose a VIP luggage named Aerlite Strolly Exp 380..68. The price tag attached to the item marked MRP Rs.8100/- inclusive of all taxes. But, I was billed Rs.8430.00. When questioned, the stuff told me that the price tag was mistakenly not changed, but the new enhanced price stands. The cost difference was not much, and I was in no mood to have a showdown with your staff. So I bought the item anyway. But irritant it was all the same
Dear Sir,
The central Lock of my VIP Glider Dlx Trolley bag is damaged. I want to get it repaired and I tried many VIP Showrooms but they have refused to repair to denier the availability of this spare part.
Can you please send me a Central Lock of this suitcase or to any of the nearest showroom. I will pay for it.
Regards
Pravin
I purchased a VIP bag last year 2013. The bag looked very solid and reliable. After one year the handle sliding mechanism broke so the bag was useless . I do not live in India but I travel there for work every, now and then. I am located in Europe. Since I still have the invoice and all their “3 years international warranty papers” I contacted their supplier in the UK but I got the mail rejected. Then I wrote to their email in India. I took me 3 mails and a phone call to India to get a reply. They shipped me a replacement handle that did not match the original so after spending 2 afternoons trying to fix the bag I wrote them back and they never answered again. The bag is in the trash bin now. I have no time to do their job (that is, fix the bag) and they never offer a replacement bag (I sent them many pictures showing the broken bag).
VIP bags have the worst International warranty I have ever experienced. Not to mentioned their quality. The bag lasted 1 year (that is 4 trips) before it broke.
If you can buy another brand, do not hesitate. Do not buy VIP bags. All their warranty policies are just bubbles. It is worth to spend some more ruppes and buy Desley or Samsonite, even Targus.
Contact me back if you want more info on this case.