Contact Torrid: Find below customer service details of Torrid.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Torrid, LLC,
18305 East San Jose Avenue,
City of Industry, California 91748,
United States
Customer Service
Phone: 1 866 867 7431
Phone: 1 626 603 3190
Email: [email protected] (non-sales queries)
____
About Torrid
Torrid is a women’s fashion retail chain founded in 2001. The brand specializes in plus-size clothing for sizes 10-30. Part of Sycamore Partners, Torrid operates in more than 400 locations, with headquarters at City of Industry, California. One of the fastest growing plus size brands, Torrid has stores across the US as well as Canada, selling fashion apparel, accessories, swimwear and lingerie. You can locate a store nearest to your address on the website. For those who enjoy Internet shopping, Torrid’s e-catalog allows you to shop using major credit cards.
The New section on the website is where you need to head if you are looking for latest trends. For sale and discount items, you can visit the Clearance section. If shopping by categories, you have tops, dresses, jeans, bottoms, jackets, panties, lingerie, sleepwear, shoes, hats, handbags, watches, fragrance, accessories and activewear. Products can be shopped by clothing size, be it 10-12, 18-20 or 26-30. If you need help with the right size, you can read the size fit guide on the website.
Products can be filtered on Torrid.com by style, size, color and price. On each product page, you can see description, size information and price. You can also read reviews left by other users. Purchases can be made using Visa, MasterCard, Discover and American Express. Shipping options include standard, express and overnight. Standard shipping can take any where between 4-10 business days. Note that shoppers can even ship online orders directly to local Torrid store.
If not happy with quality, shoppers can return item in its original condition for exchange or refund. Clearance items are final and cannot be exchanged or returned. Returns will be processed within 2-4 weeks. Please read the return policy for more details. Have a special occasion coming? Purchase Torrid gift cards that can be used at store or online. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Torrid support.
