Contact DiGi Telecommunications: Find below customer service details of DiGi in Malaysia, including phone and address. You can reach the below contact for queries on new Warid mobile connections, billing or cancellation, online payment, broadband plans, prepaid / postpaid subscriptions, internet 3G or other questions. Besides contact details the page also offers information and links on DiGi services.

DiGi Customer Service
Phone: 016 2211800 or dial *128# (from DiGi phone)

DiGi Head Office
D’House, Lot 10, Jalan Delima 1/1,
Subang Hi-Tech Industrial Park,
40000 Shah Alam, Selangor, Malaysia
Phone: +603 5721 1800

Online Chat
To talk with a customer service representative online through chat click here

Locate DiGi Stores
Locate a DiGi store nearest to your street click here. You can find DiGi stores in major states such as Kuala Lumpur, Johor, Kedah, Kelantan, Melaka, Pahang, Penang, Perak, Sabah, Sarawak, and Selgangor. You can reach a local store for purchase of smartphones, broadband connections, bill payment, SIM replacement, change of plans, and account termination.

View / Pay Bills
To view or pay your DiGi bills online click here. Registered prepaid and postpaid customers can login to check credit limit, auto payment, add or terminate features, for voicemail, mobileTV, prepaid recharge and much more. Bill payments can also be made through mail, drop box, counter, phone, and ATMs

DiGi Downloads
To download DiGi music click here. To access games click here. Popular games categories include action/adventure, arcade, puzzle, racing, cards, sports, board, and more.

About DiGi Telecommunications
digi-logoDiGi is a leading telecommunications company in Malaysia that was founded in the year 1995. The first GSM 1800 operator to offer international roaming facility, DiGi has some 9.6 million customers (as of 2010) and is the third largest mobile operator in Malaysia. In 2010, the company invested RM720 million for expanding mobile broadband and mobile internet. DiGi was named the most sustainable company in Malaysia and telco in Asia by the Asian Sustainability Ranking 2010. Top shareholders in the company include Telenor Asia Pte Ltd, Goldman Sachs International, SSBT Fund HG22 For Smallcap World Fund and TimeDotCom Berhad.

DiGi has specific plans for phone devices such as iPhone, Samsung, BlackBerry, HTC and others. For prepaid connections, DiGi offers DiGi Best Prepaid and DiGi Easy Prepaid. Free value added services include caller ID, missed call alert, auto balance notification and much more. Charges apply for video calls, voice calls, SMS, MMS and broadband. Default 3G package is available for all prepaid plans. For postpaid, DiGi has plans such as DG 30, DG 50, DG 150 and DG Smart Plan. DiGi also offers internet plans for smartphone users, PC/Mac users, and tablet users.

This article has 18 comments

  1. Elsa Reply

    Please do your network connection as soon as possible. A to of customers call your digital line. Kindly fix it fast.

  2. Ramli Reply

    I enrolled for DG postpaid package on Thursday 8/5/14, 10am at Kuantan Megamall Digi Office. I was informed by your service officer’s that the line will be activated within 48hrs. It’s more than 60hrs now and I’m still waiting. I’ve tried many times calling your CSS but no one attends to it except for the repetitive response from the answering machine. It’s very bad.

  3. Alex Reply

    Dear Sir,

    I have made enquiries before to Digi regarding upgrading my mobile phone. My mobile phone number: 016 6816008

    For your info, I have just come back from one of your Digi out that is in Plaza Low Yat, Kuala Lumpur.

    I have seen the newspaper advertisement on Digi promotion on Lenovo handphone which I think is model A680 so I went there to made further enquiries.

    Unluckily, the young salesman there info me that there’s no more stocks of that mobile phone.

    I enquire about the availability of Samsung Grand Quattro which I am also interested in from last time.

    To recap it, previously I have went to the same outlet and I remembered a specky salesman there told me he can help me to transfer the data on my present handphone to the new phone.

    Regret to say your young salesman is of no help and keep on insisting that they cannot help out.

    I would like to say that I have been a very loyal Digi customer since more than 10 years ago from prepaid to postpaid and I have never defaulted on any of my payments.

    Is it too much to request for some assistance to help transfer data from my present old phone to a new phone so I can upgrade my subscription plan?

    Is there any other Digi service center where I can view both phones model on promotion and most importantly, someone to help me transfer the data from my present Nokia N73 to a new smartphone?

    Would appreciate prompt reply as I needed another hand phone to replace my present phone.

    Thank you

    Alex. Foo Peng Hong

  4. Stephanie Reply

    Checking on behalf of my son. He received sms from Digi saying that his auto billing payment was not successful. I have checked with the bank and say that there was no issue with the credit card. Want to find out from Digi what is the actual problem?

  5. IRENE KUAH Reply

    You always send me sms by using Fun Club through 33444 every day and then you deduct my credit for RM3. How to stop receiving the sms in the future?

  6. andrew chin Reply

    I am looking around for your customer service email address but couldn’t find it. Are you guys able to help me on recover/activate my telephone number? As i am now in overseas( UK) and i am using this number all the time I wanna keep this number, please don’t destroy it.

  7. elyn Reply

    Digi customer service is the worst, I don’t think I will renew contract with digi again because of their ‘lousy’ customer service….worst…trust me..

  8. Tan Chong Eng Reply


    I inadvertently agreed to the Free 1 day Daily Internet Pass offer when I don’t have internet on my digi subscribed mobile phone. Can you pls cancel my acceptance of the Daily Internet Pass offer so that there is not going to be an Auto Renewal as stated in your text message to my handphone?
    As an alternative, let me know who I should contact to cancel my acceptance of your offer.

  9. Anon Reply

    Can i know why is my internet connection so super slow? I subscribed for the Pro, 10Gig but it seems like 10mb.

  10. Syahira Nasha Reply

    I called Digi Telecommunications Sdn Bhd (Head Office) in Shah Alam 03-5721 1800 since last week. It was ringing, but no answer. Is there any other number that your operator would answer? Thank you.

  11. Ooi Reply

    Dear Sir/Madam,

    I wish to retain my phone number. Here, I also had faced a very bad experience on the professional service provided by DIGI Helpline (016-2211800).

    Anyway, I would appreciate that the company can help me to retain the number back. The number was used over 10years and it is very important for me.

    I am sure a international listed company always can assist / solve their customer issues.

  12. DigiUser Reply

    Previously i subscribe for digi prepaid internet access for RM30/month. But somehow the plan automatically changed to RM48/month. I don’t agree that my subscription just changed automatically like that. Furthermore, when i didn’t reload when it expires at the end of the subscription it automatically deduct my credit automatically. Digi should give prepaid customer the choice whether to continue on the subscription as this is a prepaid option. Auto Renewal is just a scam!!!. to deduct customer credit. I understand if it is for digi postpaid plan but should not be happening for the prepaid customer.

  13. LIM KIM LIAN Reply

    Digi Postpaid Accounts Increased Suddenly To Over RM 60.00 On 22-5-2012

    I will be glad if you can check my handphone number 016 – 6348982, Digi Postpaid Accounts for May 2012 because it increased sharply if compared to March 2012, April 2012 and other months. For my March 2012 and April 2012 combined together only total up to RM 55.00 compared to the unbilled statement for May 2012 which is RM 70.65. There was something suspicious. My Credit Limit is RM 100.00. If Digi Telecommunication cannot settle this I will close my Digi account to avoid further problems. I have been using Maxis for so many years without any problem. Digi has a lot of problems. Many people said Digi has a lot of problem for the network and the accounts.

  14. Som Phonk A/L Lai Chik Reply

    I have got my new smartphone 2 days ago and was getting myself familiar with the phone and did some testing here & there to see whether the system is working. However I got a big shock as I checked my bill via OCS (unbilled transaction for Supplementary No)- there is an item no. 28 (MO GPRS) which is charged at RM266.20! Very much appreciate if DIGI could kindly have the charges waived as it was unintentionally done. Thank you.

  15. asniati Reply

    You always send me sms by using Fun Club through 39883 every day and then you deduct my credit for RM3. How to stop receiving the sms in the future?

  16. lynndychang Reply

    Hi, I would like to cancel my broadband subscription, kindly give me more info about this.

  17. Sritharan Reply

    I’m using xx and now at jakarta. I’m trying to send an SMS but it doesnt complete successfully. Could you please advise the msg centre code no.

  18. shan mohd Reply

    can you remind me of the name of the person who has the following cell nos.

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