Contact Celcom: Find below customer service details of Celcom mobiles, including phone, email and address. You can reach the below contact for queries on new Celcom phone connections, cancellation, internet plans, broadband complaints, 3G or other questions on Celcom services in Malaysia. Besides contact details the page also offers information and links on Celcom products.

Celcom Head Office
Celcom Axiata Berhad
Menara Celcom, No.82, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur, Malaysia
Phone: 03 – 2688 3939

Celcom Customer Service
Phone: 1300 111 000 or dial 1111 (from mobile)
Phone: +603 36308888 (international)
Fax: 03-3630 8889
Email: [email protected]

Locate Celcom Branch
To locate a Celcom branch nearest to your street click here. Maxis branches can be found in Subang Jaya, Kuala Lumpur, Klang, Penang, Johor Bahru, Ampang Jaya, Ipoh, Shah Alam, Kuching, Petaling Jaya, Kota Kinabalu, Cheras, Kajang and other cities. You can visit a branch to make postpaid registration, prepaid reload, postpaid bill payment, SIM card replacement, change of address, change of plan, and more.

View / Pay Bills Online
To view or pay your Celcom bills online click here. Payment  can be made via credit and debit cards. Registered members
can manage the account online, change the billing address, change credit limit, recharge prepaid account, and much
more. Besides online payment, bills can be paid via Celcom kiosks, at Celcom branches, ATMs, phone and AirCash. Banks through which bills can be made online include CIMB Bank, Maybank, RHB, Bank Islam, Citibank, HSBC, BKRM Bank, among others.

Smartphone Deals
To purchase smartphones such as Android, BlackBerry, iPhone and Windows Phone7 for Celcom connections click here.

About Celcom Axiata Berhad
Celcom is a leading telecommunications company in Malaysia that began as STM Cellular Communications in the year 1988. Celcom has some 11.2 million customers and has extensive coverage across the country. In fact Celcom is the country’s leading mobile broadband provider with over 511,000 subscribers. As the Malaysia partner of Vodafone, Celcom offers international roaming services in 156 countries. Celcom, which has over 2000 outlets across the country, is one of four 3G providers operating in Malaysia. Celcom was awarded the Mobile Service Provider of the Year and Broadband Service Provider of the Year at the 2010 Frost & Sullivan Malaysia Telecoms Awards.

Celcom Exec postpaid starts from RM20/month with plans such as Celcom Exec 20, Celcom Exec 50, Celcom Exec 250 and Celcom 1+5 Plan. Celcom offers free value added services such as voicemail, call waiting, call forwarding and missed call notification. For prepaid connections, Celcom offers Celcom Blue which comes with roaming services in over 200 countries worldwide. For broadband, Celcom offers several plans with speed from 700 kbps connection to 7.2 mbps. For speeds up to 512kbps, there is instanet daily, weekly and monthly plans. Celcom also offers mobile internet plans such as mLite, mBasic, mAdvance and mPro. To check broadband coverage simple type SMS “Broadband<location>” and send to 21122. Visit the website for more details.

This article has 7 comments

  1. Kong eng pung Reply

    I live in Kluang, Johor.
    I have two celcom numbers. One of the numbers, I want to change to my wife name. No celcom centre in kluang can help me. Where is the nearest centre I can get this service??

  2. Lin Reply

    Why is it so difficult to reach celcom’s customer care people? I called at 10.50 am but nobody picked the call. This is not the 1st time. The office hours start at 12 noon?

  3. Edward Ong Reply

    As a Sunway staff, I signed up for the Sunway-Celcom Corporate Telco Package 2015/2016 for your Data Plan package on 13/02/2015, However, on the day of signing, I was informed that my line will be activated latest by 18/02/2015, but until today (20/02/15) I still cannot use my new phone line cos it is not activated yet (voice message keep saying “Not In Service). How can Celcom charge me for the full month usage for the data plan when I am not able to use the line for more than a week now.

  4. Beware Celcom Reply

    Be very careful when agreeing any implied contract with Celcom. First do the following research.
    1. Check online the amount of customers that have tried to cancel Celcom services due to a lack of appropriate service provision.
    2. Check online how many ex customers continue to receive demands and threats for money when they do not want to use Celcom.
    3. Research dongles supplied by Celcom especially for Wi Fi access as these have been seen to not work properly.
    4. Avoid any value for money Wi Fi deals with Celcom, these are debt traps.
    5. Research Celcoms links to TM and especially Axiata.
    6. Very closely research Celcoms perceptions of contract law.

  5. Muhammad Reply

    I feel very disappointed as my line is blocked.
    I had paid the bill for RM 200. Machine ID 165T1 KLIA. Trans Non> 317943. AC No;128030673.
    I received no notification or alert on this issue.

  6. saras pillay Reply

    I would like to know if my mobile is on international can messages be received?

  7. enej Reply

    when the mobile in loud speaker mode it is working but not working in phone mode.

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