Contact 7-Eleven: Find below customer service details of 7-Eleven, including phone and address. You can reach the below contact for complaints or queries on 7-Eleven stores, jobs, franchise enquiries, location details or other questions. Besides contact details, the page also offers information and links on 7-Eleven products and services.

7-Eleven Head Office
7-Eleven, Inc.
One Arts Plaza
1722 Routh St., Suite 1000
Dallas, TX 75201, United States
Phone:  972-828-7011

7-Eleven Customer Service
Phone: 1-800-255-0711
Phone: 1-800-782-0711 (franchise queries)

International Contacts
Below are numbers of 7-Eleven customer service support around the world.

Australia: (03) 9541 0711
Canada: 1-800-255-0711
Denmark: +45 3947 8484
Hong Kong: (852) 22-998-150
Japan: 03-6238-3711
Korea: 1577-0711
Malaysia: 03-2142 1136
Mexico: +52 (81) 8158-0711
Norway: +47 815 00 909
Philippines: 724-10-31
Singapore: 1800-891-8100
Taiwan: 0800-008711
Thailand: 1800-226-671

7-Eleven Store Locations
Click here to locate a 7-Eleven store nearest to your address. Stores can be searched by city, state or zip code. Further, search results can be refined by selecting categories such as Gas, Wings & Pizza, ATM, Bill Payment, Money Transfers, Check Cashing etc. Most stores are open 24 hours, and 7 days of a week.

About 7-Eleven
7-eleven7-Eleven was founded in Dallas, Texas, in the year 1927. 7-Eleven got its name because the stores were open from 7 a.m. until 11 p.m. Today, the world’s largest convenience store chain, 7-Eleven has close to 45,000 stores in 16 countries. Over 9,000 stores are located in North America. Besides US and Canada, 7-Eleven stores are found in  Japan, Taiwan, Thailand, South Korea, China, Malaysia, Mexico, Singapore, Australia, Philippines, Indonesia, Norway, Sweden and Denmark.

The leader in convenience retailing, 7-Eleven was the first to operate 24 hours a day. In its stores, some 60 million donuts and pastries are sold every year. Further, it sells close to 13 million Slurpee beverages each month. Since its launch, it has sold close to 6.5 billion Slurpee drinks. Some 2,500 different products are found in each 7-Eleven store.

Besides food and beverages, the variety of products/services available at 7-Eleven include the sale of mobile phone reload cards, ink cartridge refill, photocopying, fax, automated teller machine (ATM), lottery tickets and much more. In 2010, the company had sales close to $63 billion.

7-Eleven was named No. 2 on Forbes magazine’s 2011 list of Top Franchises for the Money. It also stands No. 3 on the Entrepreneur magazine’s Franchise 500 list for 2012. Hispanic magazine lists 7-Eleven on its Hispanic Corporate Top 100 Companies that provide the most opportunities to Hispanics.

This article has 6 comments

  1. Milda Reply

    I had a very bad experience in one 7-eleven store in 197 Elizabeth St Melbourne VIC 3000. It was around 4pm on Sunday 14th May 2017. I went there to buy the $1 coffee with my father in law. Unfortunately I accidentally spilt out the coffee that my father in law made and got the coffee all over the serving table. I could just pretend nothing happened, but I took initiative to ask for towel to clean up. And the cashier just got really upset and rude. I tried to help him to clean up the mess, and he got more upset. He said just leave it, it will get all over my cups (the new cups) while the coffee even didn’t touch the edge of the table. He took some cups that when he cleaned up, he made the coffee went to the new cup (which that part was not my fault). He became more rude when I made payment. He asked “how many?” I said, “two (one for me and one for my father) and I will pay the other one that I spilt.” Before I finished the sentence. He has charged me $3 and said, “yeah, I will charge you for that.” with very rude tone.
    From this, I just want to ask 7-eleven team trainer to require patient team members in the shops, as accident always might happen to anyone. Please train them well how to treat customers.
    Shop details:
    197 Elizabeth St
    Melbourne VIC 3000
    Accident date & time: Sunday 14th May 2017 at 4.00 pm

  2. Sunny Lim Reply

    I was at a 7-11 outlet in PJ, Kelana Center Point this evening, 26/08/2016, to purchase 2 bottles of water. As I went to pay at the counter, I noticed a box which said there is a Kit Kat promotion at RM 1.00 each. I thought I was very lucky as there was one more left in the box, so I took it. When the cashier punched in, it showed RM3.20.I queried him about it, but he could not explain. Another man came from behind the shop and tried to find out what was going on. When he found that was the actual price, I told him I got it from the promotion box. He couldn’t give me an explanation and got to be very rude. I took my hand phone out and started taking photos. Then the man who came out later started to be abusive. I have pictures and receipt together with your CCTV to prove my claim. I can be available if you wish to settle this issue and not take it any further

  3. Lisa Mooney Reply

    About 11 pm last night the 23rd of June 2016 I tried to put more air in my tyre which was visibly low. There was no lighting near the air / water stand and initially I did not realise that my tyre was deflating instead of inflating. I tried different settings without success. When I went into the store and told the console operator of the faulty unit his reply was, ” sometimes it works and sometimes it doesn’t. ” I told him that he was a lazy man and it was terrible service to not have it fixed when he was aware of the problem. He couldn’t have cared less – In order to drive to the next service station I had to raise the setting to near 200 kps to get air into the tyre. While I was Sorting it out an elderly male stopped to put air in his tyre. I told him about the problem and he informed me the same thing had happened to him at the service station a week ago.

    To me, this was the great example of greed and laziness combined. 7 eleven on Blacktown Richmond Road Blacktown (opposite Love street) want your money but couldn’t careless about the welfare of its customers.

  4. Mohd.Ali bin Hamid Reply

    I went quite often to Bandar Laguna Merbok Sungai Petani Kedah Malaysia 7eleven to buy things. The problem is the staff everytime never return back change 5cents. I need to ask back where is the change 5 cent. Always the staff gave excuse that no change for 5 cents. Is it can consider like cheating the customer. Ifnot ask the staff won’t return the change and this consider as cheating the customer. Don’t think that 5 cent no value. If the staff refused to return the change and think if they did to all the customer and the profit that staff can gained from this just from 5 cent. This is very bad image to 7eleven if they have this kind of cheating staff to manage the outlets. I hope management of 7 eleven take serious action on this kind bad attitude staff.

  5. Kay Reply

    I’m writing to complain a male staff working in 7 Eleven, the man is very insulting to us, especially tourists like us speaking English and cannot really understand Korean!

    I asked him to show me a merchandise at cashier counter, this man using his body gesture and simply said “you cannot read the merchandise, you have to pay before you touch the merchandise!”.

    I explained that We just want to confirm the model no is correct and asked him again, then he cannot tell a reason, but his reply in both Korean and English “This is Korea! You should leave if you cannot speak Korean!” and used his gesture to order us to leave 7-11 immediately. I feel really shocked about what he said and did and keep insulting us. I was asking him the reason, but my girlfriend pulled me out, so I left.

    However, as a global destination and Seoul is the capital city of Korea to welcome all tourists from the world, it is so shamed that even a staff in 7-11 in the most popular tourist spot ( myeongdong) could insult a tourist so rudely. We come Korea quite often and always shop in convenience store, but it is the worst experience we ever had.

    I am looking forward to have an immediate and comprehensive reply in my such unpleasant experience! Thank you!

    Store: Next to the Hotel Skypark Myeong 3, Address: Toegye-to, Jung-gu, Seoul, Korea
    Date: 22 Feb 2016
    Time: 23:50

  6. lyn Reply

    I have complaint about several 7-eleven stores in Malaysia they have employed employees (foreign workers) without considering their (employees) communication problems- they can’t even explain the top-up procedures (in simple English or Malay), don’t even try to mention PRECISE and CLEAR!
    If your company cannot bring convenience to us (customers), it shouldn’t called as Convenience Store.

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