Videocon Contact: Find below customer care, support details of Videocon in India, including phone and address. You can reach the below contact for queries on Videocon products whether Videocon TVs, ACs, refrigerators, microwave ovens, washing machines, DVD players, mobile phones or other consumer products. In addition, you can also enquire on Videocon stores, product warranty or service centers for repair. Besides contact details, the page also offers information and links on Videocon services.
Videocon Head Office
Fort House, 2nd Floor,
221,Dr. DN Road, Fort,
Mumbai- 400 001
Phone: 0124-4215400, 01
Videocon Customer Care
You can reach the customer care support for enquiries on new Videocon products, warranties or repair of products
Phone: 1800 419 40 40 (toll free)
Phone: 39 40 40 40 (prefix std code)
Email Support
You can write to the customer support for feedback or complaints on Videocon products
[email protected] (general)
[email protected] (customer service)
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Locate Videocon Service Center
Want to service your Videocon TV, fridge, washing machine, AC or other home appliances? Locate a service center at your city here where you can enquire on repair or change of parts.
Videocon Dealers
Want to purchase a Videocon TV, fridge, AC or other products? Click here to locate a dealer nearest to your street. You can find Videocon dealers in all major cities including Delhi, Mumbai, Chennai, Cochin, Bangalore, Hyderabad, Kolkata, Pune, Lucknow, Bihar, Jharkhand, Goa, Bhubaneshwar, Ahmedabad, Guwahati, Jaipur or other cities.
About Videocon
Videocon was founded in the year 1979. Consumer electronics and home appliances are manufactured by Videocon Industries Ltd. Washing machines, ACs, refrigerators, TVs, ovens, Videocon manufactures them all, making it one of the largest consumer electronics companies in India. Videocon also has interests in telecom, power and oil & gas. Videocon had revenues of US $4 billion in 2010. The company currently employs some 5000 people (as of 2010).
Videocon’s consumer products include TV, washing machines, refrigerators, ACs, microwave ovens and other home appliances. Its products in TV include LED TV, LCD TV, Ultra slim TV, Flat TV and Conventional TV with several series such as Ivana, Persistence, Hero series, Magnum, Titanium, Platinum, Twister, Tornado and Hurricane. Its washing machine models are: Careen Plus, Careen, Arum, Digi Ocean, Bream Plus, Digi Spring, Digi Nemo, Digi Pacific, Rosa, Rosa Plus, Dolphin Plus, Star, Syle, Shine, Star and more. Videocon also manufactures refrigerators and air conditioners (Vita Prima series, Vita Plus series and Vita Max series). In addition, you can find microwave ovens, batteries and home UPS/inverters (I Tech, Dual Tech and Eco Tech series).
Dear Sir,
I am writing this post to report the faulty service in respect of my Videocon LED TV (model VJU 40-FH-17XAH-DDB) purchased on 16.10.2015 with a five year (3 year initial + 2 year festival warranty). A copy of purchase invoice and newspaper cutting of festival offer is attached as Annx.1 & 2).
Suddenly there has been faults regarding the led display panel of the tv – started in the form of one white line about 4mm wide but now there are two white line running across left side causing a huge viewing inconvenience.
I had registered the complaint customer ID – R K Agarwal Mobile No. 9351966387 (with complaint no. LP5294511910123) with your customer care on 12.10.2019 and after regular follow-ups, they assured me that the replacement part approval has been received on 24.10.2019 and would be replaced or fixed soon. I am disappointed to say that this has not happened till date.
On multiple follow-up with your customer care representative on 25.10.2019 and 02.11.2019, I was compelled to put another complaint on same issue on 06.11.2019 under my name as R K Agarwal Mobile No. . Again, after regular multiple follow-up on 08.11.2019, 18.11.2019, 21.11.2019 and 30.11.2019 and including two time visitation charges of Rs. 500/- paid to your technician, it was informed that the replacement part approval has been received on 11.12.2019 and would be replaced soon.
I am exceedingly displeased with both the quality of product as well as the poor service I have received since past one year. I have been a fond consumer of Videocon products until now when I have been cheated and misguided by your company regarding the quality of the product and also the service provided by your help centers. Now buying Videocon products seems like a very big mistake.
So I request you to replace the defective part of my LED TV as it stands within the stipulated warranty period. Please see to it that you are actually taking measure to fix the problems and replace the defective part before the expiry of warranty period on 16.10.2020 and not just make false claims.
I have logged complaint on First week of August(COC1108180216), after few days technician visited and informed us.. it was board issue.
Initially Technician refused to register the call due to missing invoice copy, then we have arranged invoice copy and submitted to ASP (veegeecare)..Technician promised us the case will close within two weeks.
Still no one is not responding from ASP, we have visited service center couple of times …they are saying the delay was due to spare parts shortage
We have contacted call center on 10th of Oct 18, customer executive told me that call is cancelled from ASP(Veegeecare) and the reason for cancellation is unknown.
so requesting to have look on this case and resolve the issue at earliest.
Dear Sir,
Ref. to my Videocon TV repair complaint number DEL1107170263, DEL 0505170773, bill attached.
My defaulted TV set has been in your service custody for over 3 months now for repair. i got it repaired three months before, but the same problem has recurred. I have restlessly been following up with thw customer care executives but they don’t seem to be taking me seriously. No executive calls back or responds correctly, they even misbehave or hang up the line in middle. Every time i am asked to wait another 3-4 days. Even today, i have been asked to wait until coming Monday.
This seems to become the protocol to shove away consumers at your organisation. People might be able to expect such things from a local street-side insurance vendor but its extremely disappointing & unprofessional coming from such a large company like yours. Consumers, after all, invest in the name earned of the company but with my case, it seems to be totally vanishing in the drain.
I request you to please resolve my issue or at least convey the correct situation & a viable/feasible delivery date. In case my problem isn’t resolved in a day or two, I’ll only be forced to invite intervention from the Consumer court.
Awaiting reply,
Saleem ahmed
9211423390
I registered a complain for My LED as on 13/10/2016, (AHM1310160491) after that an executive came to my home to diagnosis the problem, then he asked for Rs. 2350/- for service charge, I told him that my unit is still under warranty, he replied though you have to pay Rs. 2350/- for service charge for transportation charge from Ahmedabad to Ahmedabad, I told that we’ll go to service center and will give our unit to service center instead of paying Rs. 2350/-.
After that we went to Service center which is located In Saraspur, Ahmedabad named Advance Care, the executive said us that we have to submit the TV unit at service center for repairing, and we did the same.
after looking so many days of waiting I called to service center to know about status of my TV Unit, that time one of the executive replied that My Unit is not reparable and it is company’s responsibility to provide a New Unit to you, but for that we have to take Unit back at our home. and again we did the same.
then I called so many persons to get solution of my complain (Mr. Suraj, (8140966366) Mr. Manoj Verma, (8140588818) and Mr. Ketan (7046011134)) but every person took long time to solve the complain.
finally As on 19-11-2016 they send a tv unit (VMA40FH11XAW) at my home without tell me description we opened a unit and we found that the Unit is 39 Inches (99cm) and my Unit is 40 Inch (102cm) so how can I replace my Unit, I sent them back without receiving unit. the I called again again above mentioned person but still they unable to solve my complain and some of the member did not pick up my call.
so please make proper policy regarding solve the query and please replace my unit as early as possible.
Very poor service support. I bought a Videocon LCD on 25th Dec 2014 . When i bought the LCD i was told it has 3 years warranty and i also saw the 3 years warranty sticker in the LCD which was in display. The LCD was delivered to my place and then i called the number given to me for installation, the service engineer came and installed and left and i got hold of the users manual from the box.
Dear TANUJA naik,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Videocon Online Team
Dear Tanuja naik
We are still awaiting information about your complaint number. You can contact us on [email protected]. Please let us know if we can be of any further assistance.
Regards,
Videocon Online Team