Toyota Malaysia Contact: Find below customer service details of Toyota cars in Malaysia, including phone and address. You can reach the below contact for queries on new Toyota cars, prices, dealers, warranty, service center locations, or other questions. Besides contact details, the page also offers information and links of Toyota services in Malaysia.
Toyota Malaysia Head Office
UMW Toyota Motor Sdn. Bhd.
2 Persiaran Raja Muda,
Seksyen 15, 40200 Shah Alam,
Selangor
Phone: 603-5123 6688
Fax: 603-5512 0844
Toyota Malaysia Customer Service
Phone: 1800-8-TOYOTA (86 96 82)
Roadside Assistance
Phone: 1800-888-247
Phone: 1800-822-247
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Locate Dealers
Click here to locate a Toyota dealer nearest to your street in Malaysia. You can reach local dealers to enquire on prices or new models.
Locate Service Centers
Click here to locate a Toyota service center nearest to your street in Malaysia. You can reach a local service center for repair or replacement of parts.
About Toyota
Toyota began operations in Malaysia in the year 1955. In 1982, UMW Corporation Sdn. Bhd. and Toyota Motor Corporation came together to form a joint venture company to manage the automotive business in Malaysia. The company – UMW Toyota Motor Sdn. Bhd. – has achieved asssembly volume of 1,000,000 units. As of 2010, Toyota had some 61 service centers across Malaysia. It also offers 24/7 roadside assistance to its customers.
Toyota’s models include 4Runner, Alphard, Aurion, Avalon, Avanza, Avensis, Aygo, Camry, Coaster, Corolla, Crown, Dyna, FJ Cruiser, Fortuner, Hiace, Hilux, Innova, Land Cruiser, Land Cruiser Prado, Previa, Prius, RAV4, Sequoia, Sienna, Tacoma, Tundra, Urban Cruiser, Verso, Vios, Yaris and Zelas. Read More
Obviously, Toyota really dropped their quality standard nowaday. I went to collect my new Toyota Cross Hybrid this morning. When I tried to open the back seat car’s door, there is loud ‘pluckkk’ sound, and it cannot close properly and had to bang hard to close it. I then check all doors and noticed door at the driver’s seat, and the front passenger are slightly OK but still have an unusual ‘pluckkk” sound. It reminded me of my first Proton Saga, which had the same sound when open the door.
The worse thing is, the Sales Executive told me it is normal because of ‘air-tight’. Until I brought him to the Toyota Cross Hybrid test/demo car and showed him that the demo car’s doors are perfectly fine, only then he is willing to look into it. I refused to collect the car, and I want them to rectify all issues.
My point here is why Toyota quality standard dropped so much, why can it sent out new car with such an obvious defect? I was really disappointed with Toyota this time.
I would like to bring to Toyota Service’s center attention on the service waiting period. Every time I come for service and I have to spend more than 2 hours for service which takes our time. Is there a timing for normal service or major service?
When I ask why every service there are charges for Noviclean RM12.11 which I always tell them I do not need that. They told me it is mandatory to take it. I think Toyota should ask about customer preferences whether all these ad hoc jobs whether required by customers and if customers agree then they should proceed.
Please consider customers’ opinions on the ad hoc jobs whether they agree with it or not rather than charging to our account. The amount might look small amount but at the end of the day, we are paying about RM500 for every service.
Sibu Toyota service centre (Boulevard motor sdn bhd) provides the worst service that I have received. The storyline is as follow:
I already made an appointment at 9am. I came there early, but then the service dealer told me they did not provide this kind of service and called me to another Sibu Toyota service centre. What the hell, I already made an appointment at your service centre. Now you call me to another service centre which I literally do not make the appointment. Very disappointed. Very bad service!!!
Worst Toyota car outlet ever! Sold my 6-year-old car in August 2020, Got in touch with a Toyota sales agent in Telok Panglima Garang, as they had a rebate of RM3,000 so of course, I put a booking fee while waiting for my loan to be approved. The loan was approved within two weeks but I had to wait for my car due to stock. I was willing to wait but it was frustrating that I had to constantly follow up with them to give me a tentative date. I wasn’t asking for a free car, but basic customer service requires you to update your customer. Two weeks became two months, after calling their boss/manager, they gave me a date at the end of the month. A couple of days ago, the sales agent rang me, only to let me know that the new model has a VTS (Vehicle Tracking System) installed therefore your discount is voided by half. This was the breaking point, I got furious by the treatment I have been getting ever since I started dealing with them. Never once they apologized for the delay, not keeping me posted, and two weeks before I get my car, they said I can’t get the discount because of the system (which was installed by default). Mind you the VTS system in all new cars was installed a month ago, they just didn’t bother to inform me. So was it my fault? What was the purpose of the booking fee which was paid two months ago, only to find out that I will not be eligible for the discount and because you did not do your due diligence in informing me of the changes that took place 1 month ago?!? We rang her other boss/manager, and he said she didn’t explain correctly but they will find a car without a VTS system and get back to me the next day. Two days have passed, ? I have not gotten any call (as usual) and you guys are getting me on my nerves! You have substandard and the worst customer service ever! You are not giving out your cars for free, are you? You have no right to treat anyone like this especially when you are in a service industry and you need customers like us!
I would like to highly commend Abang Ismail Abang Husairi, Service Advisor at Toyota Kuching branch. His attentiveness, friendliness and professionalism makes it one of the best customer service experience I have ever had. My sincere appreciation to Abang Ismail for making the service experience as pleasant and smooth riding as it did.
I would like to lodge an official complaint regarding Toyota Service Centre, Old Klang Road (Wheelcorp Sdn. Bhd). I checked in today at 1.30 pm for 50K service of my Vios. To my surprise, I was charged RM 438.32 instead of RM 267.00, ie additional items added without my consent! I clearly told the consultant (Desmond) during the registration that no additional change of spare parts/service unless consulted first before changing. When inquired during payment, Desmond suggest he changed caused the filter is dirty (without my approval). There were two other items added. I am very unhappy and feel ripped off for the additional unnecessary repair and cost! And I feel that the service centre is being dishonest and charge customer for unnecessary work. Please help to advice the owner of the company. I have decided not to use their service anymore.