Contact Toyota India: Find below customer care details of Toyota India, including phone and address. You can reach the below contact for queries on new Toyota cars, models, prices, dealers, warranty, service center, accessories, exchange of cars, insurance, or other questions. Besides contact details, the page also offers information and links of Toyota services.
Toyota India Head Office
Toyota Automobile Company Ltd,
Sana Plaza, 21/14A, MG Road
Bangalore – 560 001
Phone: 080-66553300
Phone: 080-66292929
Toyota Customer Care
Toll Free: 1800 425 0001
Phone: 080-66293001
Email: [email protected]
Find above Toyota customer care numbers where you can make enquiries on new cars, rates or repairs
Toyota Roadside Assistance
If you need assistance on the road call any time. Includes onsite support, round the clock availability, taxi and medical arrangement. This facility is applicable to vehicles bought only after April 2010
Phone: 1800-102-5001
Phone: 0124-235-5001
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Toyota Dealer/Service Center
To locate a Toyota dealer or service center click here. You can reach a Toyota dealer for new purchase of cars, warranties or queries on Toyota services. Some major states where an office can be found is Andhra, Arunachal, Assam, Bihar, Goa, Delhi, Gujarat, Himachal, Karnataka, Mumbai, Orissa, Kerala, Tamil Nadu, West Bengal and more.
Sell/Exchange Car
To sell or exchange your car for a new Toyota model click here. For queries on Toyota U Trust call (080) 66553300
Toyota Price
To check price of Toyota cars in your city click here
About Toyota
Toyota Kirloskar Motor was established in India in the year 1997. It is a joint venture between Japanese automobile manufacturer Toyota and Kirloskar Group. Currently said to be the seventh largest car manufacturer in India, Toyota employs some 5,000 people and has more than 150 dealerships in 96 cities. In addition, it has two manufacturing plants located in Karnataka. In 2011, Toyota’s Prius won the Ista Green Award in the NDTV Car & Bike Awards. In addition, Toyota was also recognised as ‘Most Eco-Friendly’ and ‘Best Brand Awards 2011’ by Auto India. Toyota models in India include Etios Liva, Etios, Innova, Corolla Altis, Fortuner, Camry, Prius, LC Prado and Land Cruises 200. Visit the website for updated models.
Within 1 month of my 1st Toyota ownership of Innova Crysta Zx 2022, I was forced to understand that Toyota are a Crooked set of people.
Night Visibility from the Driver’s seat is extremely poor in the Nee Crysta Top model, because of the low quality LED Headlight & Foglight.
Toyota knows they are at fault. That’s why, whenever a customer complains, their response is mostly of below 2 types.
* Against Helpline complaints: They throw it upon dealers & don’t even provide a complaint record to the customer.
* Against Email complaints: They give a missed call on your cell & then say that your number was not reachable.
Many Customers across India are night-driving in a heavy risk, due to Toyota’s irresponsible behaviour, but Toyota doesn’t bother.
Team Toyota,
Following up on my previous mail regarding poor quality tire with cut marks, consider this mail as my second reminder.
To briefly apprise of the situation, my toyota Innova DI 3CCR10656 purchased in May 2019 got punctured while driving on a road with potholes. Upon taking the same to the mechanic, I was told that tire has a cut marks on it. It is to be noted here that my car has barely run 5921 kms as at the time of incident.
To have cuts on tire with these few kilometers run speak of the poor quality of material used in the manufacturing process. For a brand name as big as TOTOTA this is a sure shot goodwill damager.
To make matters worse, there has been no response from your team on my previous complaint. I have already mentioned, I need car to go regularly on out of station tours for my business purposes. I have specifically asked for a quick repair. But to my dismay there seems to be a complete ignorance of my request. Your team’s lackadaisical approach is hindring my business besides being a mental strain.
I request you to take the matter on urgent basis and get my tire replaced at the earliest. Failing a prompt timely response I will be forced to escalate matters further, if need be.
Dissatisfied Customer
Greetings Sir,
I am writing this mail as a last resort to highlight my plight and agony pertaining to my Innova Crysta which is 1.5 years old.
I have been a strong believer in the TOYOTA brand for years. This is my 3rd Toyota India car that i have bought, my previous experiences have been very delightful and memorable but this particular purchase has drawn the curtains on my faith on the TOYOTA as brand in terms of both the quality of production and the quality of service.
Now here is the story,
My Innova Crysta otherwise which gives me small niggles here and there was always absorbed by me. But this particular mail is to highlight the BRAKE PAD issue which I have highlighted every now and then at your servicing dealer Sharayu Toyota, Pune
Attached is my sheet of brake pad changes done which shows the average life of the brake pad as 2788 kms which is astonishingly poor.
I have been fighting tooth and nail with your dealer and explaining them that this is not a normal wear and tear but now the dealer has raised his hands and cannot do much.
I am a car enthusiast and my Innova Crysta shares garage space with my Mercedes C Class & Mercedes GLE along with my modified Maruti Gypsy which I particularly use for my off-roading passion. Even I am the owner and MD of one of the well established Employee Transport Service providing company having around 900+ fleet. Hence I have quite a good knowledge of spares and the life of spares to really be taken for a ride.
I strongly believe that my Innova Crysta is having a serious problem and needs to be inspected to the core to find out the as to why there is such type of brake pad failure.
I also wish to state that such is the level of frustration that I am contemplating to approach the consumer court or any other legal system to get my problem resolved if I don’t find any solution form the organisation which believes in Quality and Service.
I look forward to hear from you and look forward for some positive solutions to really bring back the lost confidence in Toyota.
Respected Sir/Madam,
Subject : Complaint regarding new Innova Crysta car no MH12PQ6043. Pune/Maharasta/India
I am Proprietor of M/s More Travels & for tourist business I am using Vehicles of Toyota from last 10 years because of Trust & Faith on Toyota Cars. I am already having five Toyota cars (The no is MH12NX0509 INNOVA CRYSTA, MH12PQ6043 INNOVA CRYSTA,MH12GZ3541 INNOVA, MH12PQ6793 ETIOS,MH12GZ3760 ETIOS).
I have purchased Innova Crysta 2.4 G in the Month of January 2018, its running Km is 27000. Previous servicing has been done at Sharayu Toyota Thathavate @ 20000 km in the month of May 2018. Very next month with the addition of 7000 km only, we found that A/c Hose Pipe broken while vehicle is running. Due to such incidence I have lost business of approx Rs 30000/- cause same vehicle booked by Collector officer of Pune & when we approached Sharauy service station Thatavade for replacement of Broken A/c Hose Pipe under warranty they denied by saying it is rubber part of vehicle and we are unable to replace under warranty & charged Rs 6650/- for the same.
I am having long relationship with Toyota, as a reputed name in service industry it is not expected that kind of worst part used by service station & Toyota company which is not properly functioning at 27000/- km only. Please revert on the same issue & refund unnecessary charges recovered by Toyota service station ASAP as same has been expected under warranty if not, valid explanation required for the same as I will escalate the same issue to consumer court otherwise.
On date 13th February 2017 I purchased Forturner 4×2 manual from Thirty Six Toyota – Faridabad Regn. no HR05G0022 in the name of Meer Singh. Unfortunately, the vehicle has not been satisfactory because from a long time I am facing brake juddering issue. In run of 1000 km after service I face this problem all the time and the authorized service center is not responding very well. Also I want know if any harm occur with me or my family with this problem, then who will be responsible. As well as I have purchased this vehicle with approx. cost of Rs 32 lac and its seat cover itself is getting worse.
I would appreciate it if you could organize to change my brake disk and seat cover. As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost.
I look forward to settling this matter amicably and my vehicle is still in workshop and without rectification I will not take my car. If, however, the matter is not satisfactorily resolved by, I will consider taking further action to resolve the complaint either through the Department of Commerce.
On date 13th February 2017 I purchased Forturner 4×2 manual from Thirty Six Toyota – Faridabad Regn. no HR05G0022 in the name of Meer Singh. Unfortunately, the vehicle has not been satisfactory because from a long time I am facing brake juddering issue. In run of 1000 km after service I face this problem all the time and the authorized service center is not responding very well. Also I want know if any harm occur with me or my family with this problem, then who will be responsible. As well as I have purchased this vehicle with approx. cost of Rs 32 lac and its seat cover itself is getting worse ref. attachment.
I would appreciate it if you could organize to change my brake disk and seat cover. As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost.
I look forward to settling this matter amicably and my vehicle is still in workshop and without rectification I will not take my car. If, however, the matter is not satisfactorily resolved by, I will consider taking further action to resolve the complaint either through the Department of Commerce.
Dear Sir,
Since some problem in my car (ETIOS G Reg: HR26BY2548) I have shown to Nandi Toyota , Kudlu Gate, Hosur Road. Now they are coming out with Rs 80k to Rs 1 lacs.
This is really surprising. Asking the breakup there is no proper reply. Rather telling normal engine open means minimum charge is 80k and spare / component is extra.
Please look into the matter and guide.
Pathetic customer service from Toyota India. Pls dont go for Toyota products as they will completely wash their hands off the misconduct of their dealers and keep making you wait for resolution of complaints. Not worth the trouble at all. Maruti is much better in customer service
[Ref No: TC1840969] I had purchased Fortuner Sigma 4, VIN No MBJBA3FS300810151-1117, delivered on 29 Nov 17. Car had the first starting problem on 18 Dec 17 and had to be recovered to your dealership who could not find anything wrong and the car was given back on 20 Dec 17 with a reasoning that being automatic the vehicle may have gone into fail safe mode. Again the car had a starting problem for the second time on 30 Mar 18 at night, however it started after a few attempts. The third time on 15 Apr 18 the car again did not start from my garage, however after futile attempts for over an hour it started , though to again leave me stranded in the market wherein I had to again request for breakdown service. The car again started at around 1330 hours after attempts made by the breakdown guy over a period of around three hours. I was told to take the car directly to the dealership and it is with the dealership since then. I am told that their is a minor problem and that some part of the self starter needs to replaced alongwith wiring. The same has been ordered and will only come by 26 Apr 18 post which the car will be given back, though if my understanding of vehicle mechanics is correct self starter repair or replacement is a minor repair and every dealer stocks it, having to order the same and it fetching by only 26 Apr doesn’t sound logical, which in turn deduces that there is a major problem with the vehicle and Toyota is hiding something. May I therefore request the concerned official of Toyota to please give an undertaking in writing that the car will not have the same problem again and if does then Toyota will either refund my money or replace the car. Please understand that after having spent around 36 lakhs I have become a laughing stock amongst my friends not to mention the agony of getting stranded in the middle of the road apart from loosing confidence to take the car out for any long drive. In anticipation of an early reply from your end.regards
I have registered a complain with your customer care about 20 days ago. But every time I call then they have a very sweet and innocent answer that with in 24 working hours my complain will be solved or I will get some response, but no is there to tell when these 24 hours will get over and when I will get response. I have asked them to give me the address where I can send a hard copy in company directly one of your executive told me that they dont know anything about the company and the only thing what they can do is write down our complain and just go on giving time.
Is there anyone who is taking responsibility of after sales services or the customer will always have to take some legal action to make the company understand that the customer is really in some problem.
My complain no. – TCM0717162123
I am facing serious after sales support issue from Espirit Toyota NOIDA SECTOR 8. My vehicle is over 1 month from date of purchase. I am no intimation of my security no. plate from the dealership. The sales people don’t bother to inform the customer & I have to follow up for the same without proper information each time. The service team has not called for 1st free service due after one month even after over a week past the due date.
I see a serious flaw in the customer support system not expected of a company of Toyota stature which talk & has reputation of strong customer support.
My earlier mails to the customer support id is still unanswered. My call to the customer care center was not put to the complaint department saying the executives are busy & would call back. No call back till date.
I am sure a quality company has people looking into customer grievances & expect a revert on this.
I am a Toyota Customer for 8 Years however when in last 1 months I realized that Toyota India is completely a different comp than Toyota Global. My question to Mr SHEKAR VISWANATHAN (CEO Toyota India) is do you ever read to TQM or aware of the term “Quality”.
It is been 1 month, my car is with DSK Toyota. The dashboard and CD player is damaged by the service center however there is no resolution provided to me so far. I am not even sure whether the car is even father damaged. During last 1 month I have registered at least 20 complaint, called up Toyota customer care for 30 times, every time they promised me that someone Sr from Toyota will call me and will help me to resolve the issue, so far I have not received any call from them or any resolution. After being a loyal customer of Toyota for 8 years where I spent at least INR 5 lacs just for service of the car, I never expect such response from Toyota.
Last compliant no : TCM0916200338
Think twice before you purchase any Toyota Vehicle
Sir, I bought Toyota Corolla Altis D-4DJ on 31/1/2016 from Globe Toyota Mohali. I find a lot of difficulty in climbing a simple Steep Road, as there is some smell observed from the Car which I thought was from the tyres. On 25/6/16 I was travelling from Chandigarh to Simla and there was some Traffic on the road. On travelling about 10 Kms on the hilly road I observed some smell and fumes from the Car Engine. The Car Dealer advised on the Phone to come back and didnot provide any Road assistance, On reaching Globe Mohali workshop, the technician told us that since we apply hand Brake and press Clutch quite often, so the Clutch Plates got heatup. It is very SHOCKING as this is a new Car and I have covered only 7000 Kms. I have been driving all types of Cars in the last 30 years but has never faced any such Problem. As the Dealer is not ready to divulge anything so it is requested to attend to the complaint and do the needful. How can Clutch Plates of a new Car be affected like this? Are the Clutch Plates of this Car not able to sustain such little Pressure or it is just this Particular Piece which is affected.
Ref to My vehicle no DL-8C-AL-9546 we purchase from Uttam Toyata Noida, as the time of buying they gave a lot assurance for best services, but they are very lenient/casual and worst service provider.
Actually I stay in Delhi and my office is in NOIDA and I was getting better price in Delhi but just because of service I decided to go with Uttam Toyata but it was wrong decision for me. Please see examples:-
1).When I have given them for first servicing and when received the car that time my car was very untidy but I accepted after one day I got call from uttam toyata about feedback that time I told them abt same and they assured that we will take care and when ever you want u can send for re washing. After few days called them regarding same but no one responded even they least bother to pick up my phone also,trust me I called over cell more 10 times and they picked one time and assured me to call back after checking but they dint respond, that time I ignored bcs wasing/cleaning is not a big deal but again some one should respond.
2) unfortunately I got broken my back glass and I send my person to uttam service centre and they refused to accept same day and said that pls contact us on Wednesday before Wednesday we can’t do any thing, then I sent them again on Monday that time they told me that it will take three days time. Then I called Uttam toyata sales person that boss is it possible to minimise processing time ? Actually I need car by tomorrow, that time assured me that sir give 10 minutes I will let you know but since yesterday I called him more than 10 times but he dint respond.
So do you think is this right way of dealing with customer ??????? When they need rating that time they used call very politely and ask for good rating and giving assurance and after that forgot every thing.
When called customer to make a complain and after complain every one is calling me and even I m getting call “ sir please send car I will give you back same day” so please explain now how they assuring me to give same day.
Need Explanation.
Hello Sir/Madam,
I own a Toyota Etios Liva Car No. KA03MS1622.
When I found that the engine was consuming too much of engine oil, I had raised a complaint with the Online Toyota system(complaint no: TCM0316064005) and the personal came to my house and checked the car and gave a report that the car was consuming more than 60% of the oil and I had to get the car on a urgent basis to the service center.
Hence I gave my car to the Nandi Toyota Bommanahalli service center on 23rd Mar 2016. They did cage testing and found that the oil reservoir had only 2.4ltrs of oil and said that all Etios vehicles were having similar problems and hence this amount of oil was OK for safe driving. If repeated again, they said they will do the compression test for the engine. They asked me to drive another 4000kms and then come back to the service center.
After 1000kms of driving on their advice, the oil reservoir went below the permissible limits and I am adding a picture here. Again I raised an online complaint and till now I have not got any response for more than 3 days. The complaint no. PCM0316064005.
I again went to the service station after 3 days and left the car for service at Nandi Toyota and the personal were telling me that the car is in good condition but I know its consuming engine oil.
It’s since 1 week that I left car at the service station, they called me to tell that from Kirloskar Toyota they have not got any update on the problem, I am finding it difficult to travel anywhere now and my business has come to a standstill due to this.. I will be on a business trip to Tamil Nadu in the next 2 days and I need my car in good condition for that.
Please help me out with this and come out with an answer at the earliest.
I am really frustrated and Toyota Claims so much when it comes to customer service.. this is what I get ?
Toyota tollfree helpline appears to be eye wash for the common public. They do not have any command over their distribution channels like show rooms of Kangra_HP. It is really unfortunate and one should avoid filing complaint to them.
I have complained against Dealer,Silver moon Toyota, Kangra_HP. Why that complaint has not been put online? Inquire the facts and let the whole world know about the functioning of poor functioning and cheating tactic of Toyota and its people who try to hide the facts from General Public. I will share recordings/papers to the social sites also in the coming days.
Already I sent one recording to your helpline, on Friday noon (18004250001) who also take time to react unless recordings are placed in evidence.
Thanks
I am having Etios from July 2012
There was shortage of AC cooling. In April 2015, I went to service center and they confirmed GAS was empty,
hence they refilled it. After a month again when I felt the cooling coming down, I went to service center
it was just one month before the warranty period expiring. But as per them, there is no leakage in the AC system.
But in November 2015 they confirmed Gas is empty due to leakage. Here few points to be noted down…
1. Gas will not become empty within this short period in any model/ Company. Which model car need to fill the Gas 2 times in 3 years?
2. When service team found that Gas is empty for first time, the car was inside warranty period.
3. Even after a month, I felt cooling is getting down, they told no leakage found anywhere in a checkup of just 20 minutes.
4. In November 2015- Out of warranty period, when they confirmed the leakage, It took around 34 hours to give the exact reason.
It is very clear that, AC system have a known issue in warranty period.I made somany complaint for this, and asked for escalation but all the tickets got closed I guess.
So I need a positive action from your end ASAP.
Hi,
I had earlier written on my complaint but sorry to say I have not received any feedback from Toyota.
just to re-iterate, I had purchased Toyota Innova Type 3 2012-13 from Toyota U Trust Dealer Millenium Toyota Mira Road on 27th July 2015. before selecting the vehicle we had indicated the problem in Clutch to the Marketing Person Awanish Tripathy – 9167770046. As my Brother is a Automobile Engineer, the issue was correctly explained to Awanish who had confirmed to us that when you take the delivery the issue will be resolved.
The vehicle was delivered on 27th July, with confirmation from the dealer Millennium Toyota that the problem of Clutch has been resolved.
While driving the vehicle on two occasions the vehicle stopped on the road, once it stopped near Orlem Malad hence i had taken the vehicle to Lakozy Toyota and explained them the issue faced, their engineer, took the vehicle along with me for test drive and informed me that there is a problem with the clutch and I need to spend approx 14 K to fix the new clutch.
He also gave the invoice for the estimated cost, with the same invoice I went to Millenium Toyota as I had taken a certified vehicle, the GM – Mr. Gangadhar 9167770173 checked the Invoice checked with his team and informed me that he need to check with his technical team and if need be with the Toyota Team. While discussing with Him I also explained him about the other issue with the Jack as the Jack provided was not that of Innnova.
Mr. Gangadhar called me on the second day and informs me that the clutch is ok and there is no issue with the Clutch. I was furious when he told me that I had taken the Invoice from Toyota Lakozy on demand.
I have the following questions for which I need immediate answers as Post the delivery on 27th of July till today I have not driven the vehicle for not more than 300 KM’s, because of worry that the vehicle may break down on mid way. We are Toyota customers, I had a Toyota Qualis which has never given us such issues.
Recently when we were touring with family I had to keep the Innova ad move around with Qualis.
1. What is the meaning of Toyota Certified Vehicles
2. Is there any escalation Matrix
3. Has Customer Feedback given any importance in Toyota.
4. How do and who will resolve my issues.
Expecting revert on my second complaint
Regards
Sunil
9702927999
I have purchased ETIOS LIVA – MH 14 DA 8412 on 11th Jan 2012 from Sharayu Toyota,Bhosari.
The first servicing of the Vehicle was done on 11th Jan 2013, I am facing the problem of leakage on floor,
1) There was Leakage below Driver Seat and near about 1cm water gathered – i given the vehicle for checking and they found the bush below the body was missing so water gathered from ground entrance.
2) In the Month of June again i observed water leakage at back left side floor,again i given vehicle for checking they applied some sealant from downside of body and given assurance of there wont be chance of leakage again.
3) again after in July i observed same problem again water on floor near about 1 cm again i given for checking they said they checked and nothing found,they make it dried and given my vehicle back with assurance.
4) Today in the morning i just checked my vehicle,and got shocked when i seen again there is water on floor same place back left side of the vehicle and its near about 1 cm. I am scared…if this will happen again and again and the water doesn’t removed or carpet doesn’t dried then may be the body will get damaged due to stain.
It’s a hot summer Monday morning; i get ready to go to work after a hectic weekend, as usual in a hurry glance at the newspaper which predicts a soaring 45 degrees in Delhi. I think about it during breakfast and foresee how difficult it’s going to be today with high temperatures and lots of important pending work to do. Then i give it a second thought and realise that i have an air-conditioned office and have worked hard to pamper myself with a new Toyota Altis to take care of my travelling. With a high i leave for work just to find that i was completely wrong with my latter finding and had a worst day full of suffering and harassment thereafter.
I get stuck in a huge traffic jam at DND fly way which is normal and takes me about 20 minutes to reach kalindi colony end. Just before I could manage to pull out of it I find my cars accelerator not working. Surprised I restart my car to find that it does not move an inch. Within no time there is a huge traffic build up behind me and by the time it sinks in that there is something gravely wrong with my car, I become the centre of abuses and filth by public. Two police men come to my help just when the verbal dual gets converted to pushing and shoving. I don’t blame the public, they all were going to work like me and were getting late as usual, it’s just that they can’t believe a new car obstructing their way.
After the unexpected generous help by two police men, I get my car pulled to a corner in front of kalindi colony gate no.2 and take a deep breath with a sense of relief thinking that at least am out of the mess. Without delay I call Gulbeer (844737985) from Galaxy Toyota and tell him details of my problems. He responds quickly and after initial checking gives me the contact number of Toyota customer services (18004250001). At 9:47 I call on the no. where again they apologise for my inconvenience and direct me to another no 18001025001. I talk with Anusha on the last given no, where she again regrets for the inconvenience and finally registers my complaint (complain no 36021). It’s approximately 10:05 am and they tell me that i shall be assisted in maximum 60 minutes.
I request them to expedite the process and reason it with informing them that both of their service stations at Okhla are just 15-20 mins drive from the place am stuck at and also tell them being a doctor my presence is urgently warranted at my workplace. I also place a request of service car just in case my car needs time to get repaired. They promise me that they will do whatever they can to insure faster recovery of my vehicle and re apologise for my inconvenience.
Now starts the time of waiting and apologetic call. To be precise i wait for next 1 hour 40 minutes till the arrival of pickup truck at 11:45. After shifting the car in the truck we leave for service station, now to my amusement the driver of tow truck is new and has no idea where the service station is. We limp through 1 block to other in Okhla E Block and after lots of persuasion he gives up and calls the service station and finds it in block B. All this time i sweat it out to realise why is it recommended not to venture out in 45 degrees Celsius.
At last we Reach service station just before 12 pm where am again greeted by immense apologies by Mr Harsh who makes me comfortable with much required conditioned room and water and may be apologise again. He calls for an engineer who checks my car and finds faulty excel as the cause of my troubles. On detailed questioning on how and why a new cars excel needs to replace or the reason behind it just stopping in middle of road, am told that there was a fault in excel of some series of cars which would be eventually replaced whenever they come for servicing.
Shocked and astonished with the response i ask them again why I or any one with these faulty cars was priory not informed about it. Why did you wait for hell to break loose on me or anyone else? I would have more than complied with company’s directives and readily sent my car for required changes.
To add on I was sent back in a car without ac, to make me realise pathetic nature of services by Toyota and yes I was given an advanced apology about that too!!!
Now that’s my detailed story of the horrendously horrible experience I had with my brand new Toyota Altis on 20-5-13, which has left a very bad impression on me for the company and made me realise that though a company can have a highest standards of time management and winner of many new innovation awards globally but in Indian scenario they can’t even stand a simple test of coordination and the “chalta hai” attitude creeps in to a level so deep that they forget the basics of management and marketing where customer satisfaction has been kept as a priority worldwide.
I Bought a TOYOTA ETIOS car on June 2012 from NIPPON TOYOTA COCHIN SHOWROOM (KERALA STATE).After 2months our car was hit on the road divider.After that we gave the car for repairing to the same showroom.they took 2 and half months for repairing the car.Because they told that the parts are not available in india.we paid rs389000 for repairing.Then again the radiator of the car was having problem on november 2012.We approached the same showroom for repair.but they sent our car to another showroom TOYOTA KOTTAYAM BRANCH (KERALA STATE).Initially,they told us to pay estimate coast rs45000 for repair. After one month they called us and told it will take 223000rs for repair and also they will not provide guarantee or warranty too.They are telling the problem occurred because of the extra fixation of a horn in the car. Only we used the car for 2 months, rest of the time it was in the showroom(till now itself)
TOYOTA MEANS QUALITY is it ? We now don’t believe this.After reading the above statements what will you do for us? Do you believe that fixing a horn can cause complaint in radiator?
My family bought a Etios VD model on listening to me,as i convinced them Toyota cars are quite efficient .Its been just 7 months and the vehicle is on its second service for 10000kms. There was a small accident where the front bumper slightly had a dent ,so we took the vehicle to the service station and then we were told to leave the vehicle for them to take a look.
They called us the after 2 days and told that they have to replace the radiator and condensor parts,my father was not convinced with this and we were told to pay for that,luckily we had a insurance of toyota and got around 50 percent claim on Rs.34000.
We were asked to take it back,they told everything is perfect and you wont face anymore problem.Just when we were driving back home from SHODHA TOYOTA HUBLI, noticed the indicator saying that the engine is being overheated(got to know the symbol after checking it on the manual provided).
We’d gone about 15kms from city towards bagalkot and then I stopped the vehicle and called them up.They asked us to come back and let them have a look.They did some checking and the worst thing was they couldn’t find the problem.Almost they took a week to fix the bumper and condensor,still they asked us to leave the vehicle again for some days and they let their experts have a look at it.
We took a bus back,Everyone was worried as this was the first family car,and its hasn’t been a year we bought it.I called them tomorrow to know what was he problem now,they were like still the search for the problem is going on sir,we will let you know asap.N when i called for the next time,they told that we suspect the problem is with the coolant as its not going through all the engine compartments.They never called me back to whats the progress with the problem,i gave their my email-id as they told they will be sending pictures of every processes you’re car gets to,they never did.Now when i call them, i was told the engine block has a small opening in its head and the amount to repair is going to around a one lac.We are worried about the car service seriously.I’m completely pissed off and my dad is thinking of going to consumers forum.
Now its been exactly 15days to today,our car is off the road and my dad gets to take the bus everyday.I had never ever thought that toyota had this kinda service,I myself a mechanical engineer student in bangalore.I visited you plant in bidadi and proposed my dad to go for toyota.
pls. Contact the people responsible for the service station,SHODHA TOYOTA HUBLI and let us know soon.Need your response regarding this.our car number is KA29M7518.Do maintian your Q service tag,just claiming never justifies it.
Rajiv simhasan
9448466622
I write this letter to express my extreme disappointment with your service at your authorized service centre.I became the owner of a Innova car on 10-07-2012 from Nippon Toyota, Kottayam, Kerala. On 23-01-2013 the car met with an accident and suddenly I consulted the authorized dealer, Nippon Toyota, Kottayam. The manager told me that they would make delivery of the vehicle on 23-02-2013 to me after servicing . I contacted the manager on 22-02-2013. He told me that the vehicle was not ready for delivery. But he did’t informed me the next date of delivery. When I asked , he told me that I would be informed once the vehicle is ready for delivery. It took more than one month to get the vehicle repaired. I got the vehicle only on 28-02-2013. I was totally disappointed with the quality of service you have provided. The painting was not perfect and still there are scratches on the door and bonnet. It will take another 10 days to get my vehicle repainted. Basically I am a driver and this vehicle is the only source of income to my family. I am survived with my parents, wife, sister and her husband. My mother and brother in law are cancer patients. I was jobless for more than one month. Now you can imagine the depth of the economic loss sustained by me. Whom should I approach to make good the loss. In order to avoid this kind of miseries either you make available the components in the open market or you ensure speedy and quality service to your customers.
I purchased a new Etios at the show room near Kathipara in Alandur, Chennai. Believing the words of your representatives there , I bought it. They also promised me of good service but it was and is not up to the expectation. Sadly, the bottom portion of the car always hits the speed breaker and there is some weird noise from the engine. The service center is least bothered to help me fix the problem. My car no is TN09 BQ 8095.