Toyota Canada Contact: Find below customer service details of Toyota cars in Canada, including phone and address. You can reach the below contact for queries on new Toyota cars, models, prices, dealers, warranty, service center locations, accessories,or other questions. Besides contact details, the page also offers information and links of Toyota services in Canada.
Toyota Canada Head Office
Toyota Canada Inc.
1 Toyota Place,
Toronto ON, M1H 1H9
Toyota Canada Customer Service
Phone: 1-888-TOYOTA-8
Phone: 1-888-869-6828
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Locate Dealers
Click here to locate a Toyota dealer nearest to your street in Canada. You can reach local dealers to enquire on prices or new models.
About Toyota
Toyota was founded by Kiichiro Toyoda in the year 1937. Headquartered at Tokyo, Japan, the leading automobile manufacturer employs over 317,000 people across the world. In 2010, Toyota sold 8.42 million vehicles globally. Toyota sells its products in over 160 countries.
Toyota began operations in North America in the year 1980. The Japanese automobile manufacturer employs some 43,000 people and has investment of more than $21 billion in North America. Toyota in Canada alone has sold over 3 million vehicles till date. Toyota has some 13 manufacturing plants in North America. Toyota, Lexus and Scion vehicles are distributed in Canada by Toyota Canada Inc. (TCI). The company has sales now reaching 4,000,000 vehicles. Headquartered at Toronto, TCI employs some 18,000 people across Canada. Toyota Canada has manufacturing facilities in Cambridge and Woodstock, Ontario. Toyota has over 230 dealers across Canada.
Toyota models in Canada include Yaris Hatchback, Yaris, Corolla, Matrix, Camry, Avalon, Venza, Prius, Camry Hybrid, Highlander Hybrid, RAV4, $Runner, FJ Cruiser, Highlander, Sequoia, Sienna, Tacoma and Tundra. Visit the website for more updated models.
I love my Tacoma! Have a suggestion for Toyota vehicles. I frequently travel from BC Canada to Washington State (USA). The USA won’t be switching to KM from MILES.
I wish Toyota could install a button I could press that would make the MILES PER HOUR (currently in small red numbers) light up, or become brighter/larger as the USA speed zones are in miles, not kilometres per hour as is the case elsewhere. Another reason for a “button” would be to make reading the speed so much easier, especially when driving facing the sun, in which case the speed of my travel is impossible to see.
Thank you, and keep up the great work on Tacomas!
I’ve booked Toyota RAV4 SE Hybrid on May 12, 2022, from Woodbridge Toyota Etobicoke. At the time of booking, dealer rep said that it will take 3-4 months. But now they guys are not able to say anything. It’s not their problem, it’s Toyota who is making more delays in supply of new stocks. I understand and researched there is no increase in demand it just there must a glitch in supply from across OEM. Consider increasing gas price OEM should have to take corrective action fast to improve their new vehicle supply. Could you tell me what is the time limit to have my RAV4 SE Hybrid. 3 months gone now. Also, I want to know current which month of booking you guys are able to deliver vehicles. Give me appropriate reply with no neutral answer which concludes nothing but just a sympathy.
I purchased a set of wiper blades at Baywest Toyota in Owen Sound. The wipers are $100 for the set. Yes, expensive but they work well during the winter season.
Anyway, after a week, we had a slight snow fall. Not a whole lot. I turned the wipers on to clean the light coating of snow from the windshield. I immediately noticed streaking from the drivers side wiper blade. I went to the dealer and spoke to the service manager. I was told its a wear and tear item. I said I bought them a week ago and tried them once. Long story short, he said he couldn’t help me unless it was defective. I said it is defective. I bought it a week ago. The manager never even offered to look at the wiper blade while I had it in my hand to confirm it was defective. He should think before he speaks.
After communicating with Toyota’s complaints department, I spelt out for them and showed them that parts are in fact covered for 6 months which INCLUDES wiper blades if they’re found to be defective. I was once again refused replacement because they said the warranty didn’t fall under the warranty time period. One week does fall into the 6 month warranty period.
Bunch of idiots.
I normally wouldn’t complain but after spending $100 and finding a $50 defective wiper blade after 1 week, I would have thought they’d replace it. It’s unfortunate that they can’t even follow their own warranty policies. Let alone think a little bit before speaking.
My question to Toyota Canada, why it takes so long to get parts here in Canada. Why customer has to suffer even for brand new car. Its not about luck if something happens to new car system or anything, we have paid extreme price for technology.
Really, my first new car is toyota and I am very disappointed.
I want my issue to be solved with my car.
I received the worst customer service experience from Upper James Toyota in Hamilton. I wonder now if it was racially motivated. It was just horrible. It seems like it was from every dept, from the sales representatives, the garage, even THE GENERAL MANAGER. I still can’t believe it. This guy gave me his word. What a nightmare.
Why do all of Toyota Canada websites quote the following (cut and pasted from the site) Pro Series Paint Protection Film
$454.14 (Installed Price) Yet, when I go into the local dealership, they won’t honour that quote. They are asking that I pay $1 100.00 for the same thing?
Hi
I was wondering why the Yaris hybrid is not coming to Canada? I would luv to have one as well as many people here that are environmental supporters. Please re-consider your decision.
Thanks, Sangeeta
#toyota #warrantyissue #toyotacanada
I purchased a 2017 Toyota 4Runner from Toyota in Richmond, B.C. last December. In February at 24,264 km’s I took the vehicle in because I heard a humming sound and the front differential needed to be replaced (this is was a common issue with 2017 4Runners) . After extensive research and verbally checking with our Toyota salesperson about installing a lift on the 4Runner (to ensure that the warranty would not be jeopardized) I had a ReadyLift 3 inch system installed. One year after purchasing the 4Runner and eight months after having the front differential replaced the first time, I’m told that the front differential again needs to be replaced – clearly indicating the differential is an ongoing issue with this 2017 4Runner. This time Toyota is saying they aren’t covering the differential because they are blaming it on the lift. Not sure how they can do this when they know there is a problem with the 2017 models (memo to all dealers telling them this is an issue). Now Toyota wants me to pay $2,500 to fix the problem.
Why have a warranty! Not worth it.
Good to know they have problems. Having said that it is better to never do anything to a vehicle until warranty is over. I have a Hybrid Camry its a 50 50 thing for me Its noisy on the highway.
I purchased a 2019 RAV 4 hybrid love the car , unfortunately shortly after buying it I hit an animal on the road damaged the front end .Took it back to Scarborough Toyota body shop as I purchased it from them .The assessed it told me they are having problems getting parts .The car was still drivable so I continued to use it till they got the parts .They called me informed me ALL parts were in , I rented a car dropped off my damaged car for repair .few days later I called to get an update .I was informed they had dismantled my RAV 4 and needed more parts .It has been over a month , the rental company just called me to inform me the insurance will no longer be paying for the rental .I called Toyota asked for an update and a estimated time for my car to be ready .They response was ” UH ” still haven’t got the parts but have most .I asked to put my car back together till then , Donna informed me that it would be to costly in labour to put it together and take it back apart .I had the car aprox. one month they have had my new car longer than I have ? .The rental isn’t a hybrid its has costs me TWICE as much in fuel ( the original reason I bought the hybrid ) and the only answer I can get is “we don’t know when your car will be ready “??? or when the parts will be avail .sad part is I talked a friend of mine into buying the same car from same place they even gave me $100 for the referral .She is very concerned if anything happens she will be in the same boat I am really disappointed in Toyota Canada for my situation and the fact I got a friend involved with them .Still have rental apparently I am paying for two cars now
One very unhappy customer Alan Bradley
Remember Toyota bad news travels ALOT faster and further than good news
I am writing as a last resort and, sadly, in the knowledge that the powers that be at Toyota really do not care about their customers despite the rhetoric.
I took my car into Toyota Kingston for a brake job that resulted in both calipers mysteriously failing immediately after the brake job. The Kingston dealership admitted they may have been at fault so paid for the labour but refused to pay for the new calipers because they said they may not have been at fault. The cost of the parts would have been nothing for Toyota to absorb but instead they made me pay…completely ludicrous. You admit you could be responsible so pay to make things right. A few days later I was still having problems so I took the car back and was told that the problem was something related to the calipers but they would not cover the cost, again, even though the problem was related to the initial problem with the calipers that the dealership caused.
When I called Toyota Canada I was told that Toyota fulfilled any obligation by paying the labour for the caliper replacement job.
I cannot express how deeply distressing this situation is for me. As a solo parent, on a solo income, to be forced to pay for a problem the dealership caused is going to set me back financially for a very long time and has made me lose complete trust in Toyota.
The way this situation was just brushed aside by Kingston Toyota and Head Office is incredibly disappointing. The company is so big they clearly feel they do not have to take responsibility for their actions. Many of the comments above reflect this sentiment but, as we know, Toyota just doesn’t care which is, I think, the worst part. Deeply disappointing!
I finally have to part with my 2003 beloved Toyota ECHO.. This car has served me well and I can’t remember ever having a complaint but it has finally worn out. Would love to purchase another Toyota (Carolla) but unfortuntely a fixed income will not allow me to do so. I would recommend a Toyota to anyone!
I have a couple of issues with our first service appointment. Part of the reason we purchased our vehicle in High River rather than in Calgary was High River Toyota’s reputation for excellent customer service.
I was assured that the device centre would go above and beyond to ensure that when our vehicle was in for servicing we would not be inconvenienced.
My husband, Mike made the arrangements for servicing. As we were right at the mileage for an oil change, and not wanting to void our warranty, we made the soonest appointment we could. The vehicle was picked up in the evening and would be returned the following evening. As I normally drive to work this was an inconvenience to say the least. I was asked if I wanted a loaner car. I quickly said yes, thinking isn’t this wonderful customer service only to be told that it would cost $9.95/per day. Shocked, and in principal alone, I said no. So the loaner car was left on the street. While not specifically assigned, my neighbours were upset that it was where they normally park. Had I had it as a loaner, I would have been able to move it.
My biggest issue, however is that one if the people who either picked it up or dropped it off smoked in the vehicle. I am the only one who drives the vehicle and I do not smoke. As soon as I got in I could smell it. I looked around and noticed cigarette ashes in the door. There were also more down by the floor.
I am extremely upset that this happened and my faith in High River Toyota is shaken.
I have photos of the ashes left in car.
I sent them a to Toyota High River. There response was a vague voicemail stating that the guy calling was to book us in for detailing. No apology, no explanations. I resent the email to another email address as this was not responded to. This is not my first issue with Toyota. My vehicle has now been devalued by the service department.