Order Home Delivery (New Zealand)
Phone: 0800 83 83 83
Call the above number to order Pizza Hut’s pizzas or pastas in New Zealand
Head Office (New Zealand)
Pizza Hut
Level 3, Building 8
Central Park
666 Great South Rd
Penrose Auckland
New Zealand
Phone: 09 5258700
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Order Pizza Online
To order Pizza Hut pizza online click here. You can have it delivered to your address or even pick your order at nearest store.
Pizza Hut Locations
To locate a Pizza Hut nearest to your street click here.
About Pizza Hut
Pizza Hut was founded by brothers Dan and Frank Carney in the year 1958. Pizza Hut is today the world’s largest pizza restaurant company. Currently, Pizza Hut has over 7,500 restaurants in the US and over 5,600 restaurants in 97 countries.
Pizza Hut menu of pizzas and pastas in New Zealand includes minted lamb pizza, angus beef pizza, bbq smokehouse pizza, tomato margherita pizza, hawaiian pizza, cheese extreme pizza, tomato margherita pizza, veg delight pizza, pepperoni pizza, ham and cheese pizza, classic italian pizza, meat lovers pizza, italian veg pizza, italiano pizza, seafood deluxe pizza, chicken and feta pizza, beef mia pizza, bbq bacon pizza, fries, garlic bread, chicken wings. Read More
Terrible customer service. 6 jalapeno balls for $5 . 2 were over cooked so thats about $1.60 worth of food not worthy. No sauce given. May not seem like much but money is money. Wasted here today.
Extremely angry and disappointed with an online order from Pizza Hut that was not going to be delivered after all because through no fault of my own the store was too far away to deliver to recipient what made it worse was I was only told this less than half an hour before delivery to recipient.
As far as I’m concerned it should still have been delivered but instead was offered a refund.
Maybe Pizza Hut needs to look at their Website for ordering as you should be able to order online 24/7 from the recipients local store to their address instead of being told Sorry this store is not available right now for deliveries from here.
2 out 10 for Satisfaction from me!!
I am extremely disappointed with the quality of customer service provided. I have tried to contact the store (Royal Oak in Auckland) by phone using both the 0800 number and the direct phone line but I have received either a voice message saying no one can answer the phone or I get a busy signal. I have also sent a complaint via the website and I have tried contacting the company office. Apparently, however, you don’t think that you will have customer service issues over the holiday period so you have no one working during the this time. If your stores are open, expect to need to have a few customer service reps available to answer concerns.
My concern, in case any one reads this message, is in regard to check number 104743. Both of the extra large sour dough crusts were under cooked and thus inedible. I provided a photo with the complaint I filed that night (3 January).
Pizza online service is fucked up. We type our address and when we got the confirmation number its a wrong address and we’re from Auckland but the order address is goes to Newtown. We tried to call Newtown for a refund or transfer our order because their online is fucked up our order and they said thats not their proplem, but we put our address down but the confirmation and delivery place is wrong and they blame us when their online is ripping people off
Pizza Hut Melville
The worst customer service I’ve ever experienced. Two managers/supervisors of some sort just standing around on there phones. No urgency from the front of house staff and clearly had no idea what he was doing. Delivery driver was coming out from behind the counter as I was getting my purchased drink from the fridge nearly bumps into me and says nothing in the way of an apology. You are meant to be running a takeaway food establishment not a ‘oh we don’t give a fuck and won’t have any regard for our customers’ company
Appalling
Please stand up some more servers to deal with Friday traffic took over 30 mins just to load your site and try and place an order through the multiple disconnects and session expirations I went to Hell instead.
You’ve got good pizza but your site crashes too often
Pizza Hut Claudelands Hamilton has the worst customer service. I rang through they said please hold I waited. In the background I heard a woman take someone else’s order instead of mine. I was still waiting for 5 minutes. 2 weeks before they took even longer to answer the phone then hung up then didn’t deliver then mucked up my order I ordered 4 pizzas they bought me 2 then charged a delivery fee when I went under delivery deals. I didn’t pay told them to get lost take their pizzas or I’ll call the police. I got charged for 4 pizzas and 2 sides $46.99 on a delivery deal. When it was suppose to be $40.00 then only 2 turned up I hate dealing with Claudelands so I went through Flagstaff. Not impressed at all very bad customer service.
I ordered pizza last night from the Wanganui Pizza Hutt and it was supposed to arrive at 10.30pm. It never arrived and I paid $35.00 for non exsistent pizzas. I read in a Facebook group that the Wanganui service was appalling, but a no show; the worst service ever.
I did an on line delivery order to my son in New Lynn Auckland from Sri Lanka,on the 6th of April 2018. Everything went off well. The payment of 24.50$ was done, but my son never received the goods. I have left a complain once before also, but up to date there is no response from pizza hut New Lynn. My bank has provided me the payment authorisation code as 001641 and it was payed to Pizza Hut 850 New Lynn, New Zealand. It has been a very disappointing experience as my son was down with flue and couldn’t get up to do anything for himself. As he lives alone in NZ, i thought of sending him this pizza with an appetizer and a drink.I gave all the above details to my son and asked him to visit this outlet to see what they could do to correct their mistake. The answer they have given is ” We can’t locate the payment” My son is a thorough gentleman who would not argue any further. I think Pizza Hut would have done something if a thug had walked in and demanded his dues. It’s so very disheartening and pathetic. I am waiting to see whether they would at least respond to this.
A few weeks back i tried to place an order to Pizza Hut Masterton via my phone. I managed to get right through to the payment stage at which I proceeded to pay online but for some reason the payment didn’t go through as it timed out before it would accept, despite the funds being available in my account. I tried again to put through payment as the order still showed in my cart and the same thing happened. This all took about 20 minutes and we were running late and needed to get tea pronto. By then we were nearly out of time so I just did the order on my computer. Before trying to make the payment online again I first checked to see if the other two payment attempts had actually came out of my account, which they hadn’t so i went ahead and paid online again. This time the payment went through and order was placed and all was fine…. ot so I thought.
A couple of weeks after this I noticed the first two payments for exactly the same order had gone out of my account????!!! I tried to ring through to Pizza Hut a couple of times but only got a voice message each time saying they’re busy etc and left a message. I still have not heard from anyone regarding this and would really appreciate my 2x extra payments refunded as it makes for an expensive meal to pay three times for one order. Can someone please contact me about this
I ordered pizza for pick up at 6.45pm after being told at 7.45pm i had been waiting inside the store that the oven had broken down .
I ended recieving my pizza’s only to find the quality of them not all to flash burnt and charred through the crust .
Congratulations i will never use pizza hut again have an awesome night .
I ordered 4 $5 pizzas at Lynfield Pizza hut on Saturday night 27 May around about 5.45pm (actually my daughter ordered them in the car on the way to a friends house.)
I paid for my order $15 thought oh my daughter must of ordered 3 pizzas only. then i got four pizzas thought oh well they must of made a mistake or it was a super special deal and i should of probably paid $20. I was in a hurry to get my daughter somewhere to meet her teenager friends so i thought oh well their mistake not going to worry about it. Then after dropping my daughter off In Titirangi i get a call form “the manager” on my mobile saying you have not paid for the pizzas at all please come back to the store!! So then i drove alway the way back showed them my bank transaction it was only for$15! “You owe us $5 she says”!! no sorry it was our mistake any sign of good customer not pay at all really abruptly on the phone” now she wants me to pay the extra $5!! Honestly i would of happily paid the $5 that is not the issue. It was the way she demanded it. i suggested “maybe you would like let me off the $5 seen you have dragged me in here, accused me of not paying at all which i have just had to prove to you and now you are asking me to pay $5 which is more than the petrol i have used.” shame on you Pizza Hut Lynfield. Get your mangers some “customer services training” i have worked in customer services for years and “the customer is always right”
Tonight we ordered Pizza from Pizza Hut New Brighton on line. It stated my order would be ready at 7.25pm, but did not receive order till 7.45pm. While I was waiting people came in and they were told that they are not taking any more orders. I received my order and got it home it was semi burnt and the cutting on the Pizza was not even, to the point where there was some really big pieces and even smaller bits. Garlic bread was cold. Was going to ring but no point as they told me earlier that they are not picking up the phone. Quite disgusted in what we received and we may struggle to go back again….would prefer my money back..
Hideous delivery tonight from Papakura shop.
Delivery 30mins late on arrival the delivery man said he was having his late lunch, and very rude spoken.
Then I open my pizzas as I ordered a BBQ hawian, they forgot to put the BBQ sauce on top.
Not a happy customer and will not be ordering from them again.
Omg after the drama I have ordering my pizza on the phone , they then can’t even get the bloody address right
Feilding Pizza Hut please sort your shit out … I would like a reply from someone in your head office
I dont expect much from a cheap fast food store. But still as a money paying customer I believe we should be treated as a customer at least. I dont know why we are to leave comments here if its just going to be erased the next day.
Im not going to right the whole story of what I have been going through, and how disgusted I was left feeling after a aweful customer service I recieved.
I am going to phone the head office as soon as they open and get my money back!!!
Two days ago I ordered a delivery pizza for myself and my little son. I ordered at around 5.20pm and the delivery was to be by 6.10pm. I was fine with that. When 20mins were past the delivery time I rang the Mt Albert Pizza Hut store. I asked when our Pizza is going to be delivered as it is already being late. He asks my name (seemed like he was checking our order) and then says that their store was so busy but it will soon be delivered. Being dinner time and all I assumed he may be right so I said ok and hanged up the phone. After another 30mins of waiting there was no sign of our Pizza being delivered. By that time my son was getting hungry and becoming irritated. I too being a pregnant lady was hungry and was getting more and more stressed and frustrated of calming my son down as well as waiting for this Pizza to be delivered. I called again. The same guy picked up the phone. I re-explained the situation and asked when it be here by. He asks for my name again, checking my order status and repeats that they have been very busy but our Pizza will be here in 5 mins. I waited again and 15mins were gone and still not here. By that time I was so stressed and angry I called and asked to speak to the manager. A lady answered claimed was the manager of the store which I had to re-explain the situation to her. She checks the system and says she can’t find my order!! I was shocked. I told her I ordered and already paid by credit card. The money went it and I also got a confirmation email saying that the order has gone through so what the hell is she talking about?? She says to me I should send all the details of my order, confirmation email and the last digits of my credit card to her so she can check it out. I did as told. She says she will give me a call right away. So I wait again. Had not a single call or text from her. I called again asking if she got my details. She replies, as they are so busy at the moment she had no chance to look at it and reassures me again that if I give her just few minutes she will give me a call back very soon. I had no contact from her since then. I am so angry with the way this matter has been dealt with and why I need to be stressed when I shouldnt be for the health of my unborn baby. Clearly the guy who answered my phone calls DID NOT check my order properly (as it wasnt even in there), just pretended to check and lied to me every single time that it would arrive soon. The lady who calls her self to be manager obviously had no interest in sorting out a customer’s complaint. I am left feeling very disrespected as a customer and totally ignored and my money is taken!!!
I am going to make a formal complaint to the head office and never ever going to be a Pizza hut customer again, especially the Mt Albert branch!
we ordered from papakura Pizza Hut delivery when our pizzas finally arrived an hour later the delivery man didn’t have our 3 sides he only had our cold soggy oil dripping pizzas . He explained he will go back and get the sides it will be another 20mins! When we rung to talk to the manager he pretended that the phone service was cutting out and he could not hear us. He was extremely rude on the phone and did not seem to care that there was things wrong! Still waiting to be compensated for what we did not receive!!!
So overall disgusting pizza horrible service from both delivery man and manager defanatly will not be going back and will recommend others not to as well because this is not the first time Papakura Pizza Hut has had terrible service!
I ordered a pizza from Royal Oak Pizza Hut. I had just moved and it was stressful and after two glasses of wine decided for the first time under my young son’s friend’s recommendation to order Pizza Hut. I ordered a delivery meal. I payed with a credit card….so far …so goood…..
I then was given a time on the receipt to pick it up. I then spent further time trying to find a number to contact the store as I had ordered a delivery deal with hungry children circling around me.
When I finally spoke to somebody and explained the situation and then was handed to a manager to re- explain it.Apparently there was no driver so I had to pick it up. I stated that unless I had a chrystal ball I would not have known this until after I had paid and even then the situation was very ambiguous as to order a delivery and then be given a pick up time is unusual to say the least . I was then instructed another time to pick it up. I again stated that why I had ordered delivery was because I had had 2 glasses of wine and didn’t think it sensible to drive as well as having a house full of children.
I was pretty perplexed by now and when I was told I would be re-embursed as the delivery had to be cancelled I was flummoxed. How were you going to do so when you stated the delivery hadn’t come up yet and you therefore had no phone number as such? From experience I know if you leave something like this long enough you just cut your losses as it takes more time and energy than it’s worth. I wasn’t having any of this. I’m a single mum who works full time and this type of thing is a luxury for us!!!!
They manually took my number and said that they would ring me and reverse it as soon as the order comes through. No such luck. I’m still waiting. I then decided to go with Dominoes and no such problem.
I want my money back and for this to be rectified as soon as possible or you will be hearing a lot more from me!!!!!
I have a screen shot of the reciept if anybody feels the need to argue the toss.
Last night, approx 6.20pm at the Westgate Store, West Auckland, I placed a counter order (thin Hawaiian) and was told 15-20 mins. I waited 30 minutes! I saw a thin pizza get cut up and put in the warming cabinet but a name was never called. When people who had ordered 10 mins after me were receiving their pizzas, I asked at the counter – to be given the pizza that had been in the warmer for 15 mins and had never been called. I was aware of the huge number of large orders going out so assumed I was after them. So very disappointed with the ineffectiveness of their systems and the wasting of my time (when I was meant to be elsewhere).
I am absolutely disgusted with the Upper Hutt store. I wanted a delivery and was advised that I could not pay in cash, I had to pay via credit card over the phone when I made the order. I explained that I have cash and they offer a service in which to follow so the man who claimed to be the manager said hell take my order and I can pay cash if I pay an extra $2 on top of the delivery charge which I refused because I should not have to pay extra just because they say so. There was absolutely no fine print or Ts and Cs advising that I would need to pay extra so when I explained to him again that he was not honoring the service that they are supposed to provide and I would not pay extra he then said I was quote “just being an idiot woman who is just being unreasonable”. This is SEXIST and I want something done about this terrible service from upper Hutt store and some kind of compensation. I am appalled!
Don’t like the service or the pizzas from Papakura pizza hut half the pizza’s we get taste nothing like the lovely ones we used to get from Takanini one.Very hard to understand them when we ring up.Pizzas have only half the ingredients that should be on them.Would go there and complain but the staff look like they couldn’t care less so what would be the use.Very disappointing and will have to look elsewhere for pizzas from now on.
I ordered from Pizza Hut Sydenham tonight, the order said it would be delivered at 7.40pm but didn’t arrive until around 8.10pm. After opening the 2 pizzas to find they were dry and barely warm and the side of chips were stone cold, overcooked, burnt and dry.
I am very disappointed with my order. After ringing to complain all the person said was that next time I would get a discount and he would write it down.
Very poor service and not happy with the food, I know it maybe a busy Friday but I do expect more from a fast food place.
Disgusting Service from Great North Road, Henderson. Pizzas ordered online at 5pm for 6.30 pm delivery. My daughter had 6 little friends here to celebrate her birthday. It arrived 25 minutes late. When I phoned the store manager to enquire where it was she told me that the driver got stuck in traffic. Interesting as it is a Sunday night and my store is 7 minutes away. She then told me they only had one driver employed. I was offered a free side with my next order! (really)! When the pizzas FINALLY arrived, they were very hot, moist and fresh, clearly they hadn’t been sitting in a van for over 25 minutes. Bad service and bad management of my complaint from the manager. I would like the area manager for this store to ensure better practices are followed. I am not likely to be a repeat customer.
Last night as we settled in to watch the rugby I ordered two meatlover pizzas and a bottle of pepsi to be delivered (this was at 7.35). Delivery time was to be 8.16pm which was fine. The pizzas arrived cold at about 9.00pm. On checking them we saw that they had no cheese at all on them! and the meat was sparse!! The delivery boy had left so we paused the rugby (feeling very cross!) drove to Pizza Hutt Porirua, asked for our money back, which after a discussion was given and promised never to buy from your store again. The service was appalling, the food disgusting and we felt very frustrated at having no dinner. Not impressed at all – Porirua you have let the brand down!!
Hey there, my wife and I decided to get our usual pizza order from our local Hut last night, but unfortunately after the awfull rubbish we were delivered have been left rather dissatisfied. Not only were we short changed by $10 after nearly having our door knocked in, our pizza’s were dry and with hardly any topping. I feel that this really is not conducive with your usual high standards and am seriously considering not using our local restaurant again! I would like to say though that our wings were great!
Hi there, after having Pizza Hut last night, my husband was disposing of the boxes and while flattening them with his foot one of the white 3-spike plastic thingees in one of the boxes embedded itself all the way up his foot through 2 pairs of socks and a pair of crocks……we thought we should tell you about this as it might happen to other people. My husband never even thought about the spikey thing in the boxes and we surely did not think that they would not break. Maybe a warning should be put on the box as it could save someone else to have to go through a painful experience.
Regards, Claudia
Dear Sir/Madam. Last night my wife and I Took dinner at Pizza Hut Rotorua on passing through. We dined in. The service was really ordinary, the selection of pizzas offered was small, the dessert bar was pathetic and no hot drinks were available. The whole restaurant along with the building, staff, menus, and food looked past their best-buy date. It almost looked like your franchise is in the final throws of going broke. I would rate our dining experience at around 3-1/2 to 4 out of 10. when our children were younger (around 15 years ago) Pizza Hut was the birthday treat. My – how the standards have slipped. We will not be back.