OYO is India’s largest and world’s fastest growing Airbnb-esque properties, founded by entrepreneur Ritesh Agarwal in 2013. A strong contender in the Indian hospitality industry for booking holiday homes and hotel rooms, OYO is headquartered at Gurgaon, with representative offices across the globe. The network of hotel chains partnering with OYO provides efficient, comfortable and stylish occupancy spaces for co-living and working, extended stay residences, student studio apartments, and luxury hotel rooms with cloud kitchens. Operating in over 80 countries, OYO partners with India’s leading online travel operator, MakeMyTrip to make booking experiences seamless for customers.
The company provides standardized room services and hotel features, at fraction of the cost of a regular hotel. With prices under reasonable budget, OYO services include complimentary breakfast, premium Wi-Fi, parking facility, laundry, attached bathroom, intercom, LED TVs, toiletries, virtual check-in and check-out, and a host of other features for fully furnished rooms, apartments, and residences for short term and long-term stay either on single occupancy or twin-sharing basis. OYO guarantees cozy and furnished occupancy spaces at unbeatable prices, and to book download the OYO Assist app on the App Store, and get it on Google Play for an easy booking and cancellation process.
Official Customer Service
OYO also offers easy cancellation, refund and booking through their primary website www.oyorooms.com. To cancel bookings, log on to the website and click on manage bookings and enter the registered mobile number and booking ID, and click on cancel booking. For Android/iOS click on my bookings from the home screen menu to cancel your bookings, alternatively call on +072687400 or +91-93139 31393 and speak with an OYO customer care executive for refund/cancellations/other miscellaneous queries. Also, call on the guest support helpline from the registered mobile number or drop an email at bookings@oyorooms.com, and the refund amount will reflect on the account within 7-14 working days.
Social Media Support
Similarly, customers can address their grievances with OYO through social media sites like Facebook and Twitter. To file a complaint, visit the official Facebook page @oyorooms and comment under the post section, or send a message and chat with an OYO customer care executive. Also, tweet through the Twitter handle @oyorooms and address complaints regarding refund, cancellation and other travel related queries. Typically, complaints raised through Facebook and Twitter, are resolved within 7-14 days, with optimal solutions. Alternatively, file a complaint through OYO Assist app, and get support for refund and cancellation.
Consumer Forums
OYO complaints for refund and cancellation can also be filed through consumer voice complaint forums such as Resolver, an online complaint agency which assists to resolve issues with speed and better outcomes. It is easy to use resolver to claim refunds, and takes less than 5 minutes to register a complaint. Log into the website resolver.in and search for the company against whom the complaint is to be raised, and choose the issue, and fill out the details of the grievances. The page generates a complaint draft, which after review can be sent to the company, along with evidence supporting the claim. For more details visit resolver.in website and click on how to complain for step by step guidance. To know more about OYO refund and cancellation policies, visit Support section and browse through the FAQs.
I was booked 02 rooms for three days at Adhitya Grand through OYO rooms for 17 Jul – 20 Jul 23 (ICVJ8916). When I reached to hotel, rooms in hotel are not upto standard and dirty. Hence , I decided to cancel the rooms in Adhitya Grand and same done on OYO app. Refund action initiated on 17 Jul 23 post cancellation charges. Refund amount Rs 1640.00 has not been credited in my account till to date. Response of OYO customer care executives are very poor.
I booked a room via OYO at Dwarka , Delhi sector 9, for 19 March 2023 for checkin, but when I reached I was not able to find out the hotel. When I contact through phone, I am denied for checkin, as there has NO BOOKING ID. My booking Id is C9XU9398. From 19 the March onwards I am complaining and requesting for refund, but NO USE. I tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
The only way to get refund from Oyo is to cancel the booking and go to chat bot option on website. Mark your issue and raise a complaint. If you will get a ticket registered, you will get refund. All the said process must be done within 1 hour after cancellation.
Booking Id T2PY4921
I had called and complained about the hotel that they were not accepting my oyo booking within 1 Hour after booking. Hotel reception told me property is sold out and if want to stay then need to pay 2000/- cash for a new booking. So i denied and came back from there and raised a complaint to issue refund. It’s now 4 months over and i am told by customer support that I’ll receive refund within 10-15 days. I feel being fooled by your company.
I had booked a room at Green O in C blocked vikaspuri. But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me. Now i want my refund.
We have booked two rooms yesterday night at Ahmedabad hotel Darshan and paid full payment but at the time of check-in hotel executive told us that they don’t have any rooms available. So now i want my refund. We tried since last night to connect with customer care executive but have failed.
My Booking (ID Q77A8482) was canceled and it has been 23 Days after that still have not received the refund. Have tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
I had booked a room at Hotel Mayur in Faridabad (Booking id ui4o5973). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me. Now i want my refund.
I booked OYO 82269 Primes Residency at pondicherry. I reach there by midnight 12.30, the hotel person did not accept OYO booking and I did not get room through oyo booking. When I called oyo customer care number multiple times through which I booked, different persons attend phone calls and after listening they are asking us to hold the call for more than 20 minutes without further response. It looks like that they want us to cut the call by ourselves. It is highly unfortunate to select oyo. Oyo customer care was highly irresponsible and I waited for the reply of oyo customer care upto 2.00 Am. At last they offered me another room at a distance of 2.3 km. I couldn’t get a transportation facility at the midnight and I forced to book room in that prime residency itself. It’s waste of money and oyo is highly irresponsible. Advance money lost, not allowed to check-in with oyo hotel, paid more money for stay. Horrible experience with OYO .
My Booking (Booking ID VOUE1341) was canceled and it has been 27 Days after that still have not received the refund. Have tried to contact customer care, and they say they are transferring the call but have no result – the call does not get transferred and after some time the call gets disconnected.
You take advance payment in the name of booking but hotel does not give room and money is also not refunded.Then after calling the customer care number of OYO, they will put you on hold after listening to you, then wait for 30 minutes, no response is received.
I booked OYO 1004 (hotel fly view) at Jaipur on 26th Nov, 2022. Paid advance amount through Gpay. But when we tried to check-in , hotel fellow did not accept OYO booking and I did not get room through oyo booking. When I called oyo number multiple times through which I booked, different persons attend phone calls and after listening they are asking us to hold the call for more than 10 minutes without further response. It looks like that they want us to cut the call by ourselves. No response for refund of advance amount. I got 2 booking IDs in 2 different phones for the same booking ( G6S15659 & N83O8542). But no use with multiple booking IDs since the hotel fellow did not permit to check in with OYO booking. Advance money lost, not allowed to check-in with oyo hotel, paid more money in other other for stay. Horrible experience with OYO even after making multiple calls.
I have booked one oyo room at Capital O 85376 @ Kabita Guest house on 18.11.2022 but once I reached the property they told us they cannot permit check in. We tried to contact oyo call centre but no one responded, then we booked the same hotel with 3x price that too for a small non ac room. We have again tried to contact oyo to register our complaint. Even after talking with oyo representative for around 20 minutes they were unable to provide any suitable resolution, they are only telling me to shift to another property. Oyo will choose property of their choice not ours?? This is pathetic customer service.
I had booked a room on 2 November 2022 with the name of vinod Gore (booking id QO5D2238) but hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.
I didn’t like the customer service of oyo at bengaluru. They cancelled the booking without information and didn’t accept the identification. Please provide better service and look forward for customer service.
Bad experience with oyo. I booked a room for my family from 31th oct 2022 to 1th Nov 2022 and payment made in full before check in. Once we reached the hotel, the receptionist refused to give us the rooms. They said no room was booked, oyo didn’t help me with the room. Need refund of my money. Booking ID: BM4Y9626.
I had booked a room at Hotel Signature in Noida 24 Sep 2022 (Booking id JSXO1912). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.
I have booked rooms through OYO app. Booking was done successfully by paying initial amount booking date is 25 oct to 27 Oct 22. After some days I have received the payment tiny URL to pay the remaining amount through OYO app. So I have paid the amount but hear is catch they have generated new booking on the same days with same hotel without confirmation or accepting terms and conditions, without selecting dates, hotel, area directly book the rooms. Booking date was 02 OCT 22. I have tried to reach service desk but there IVR system is again fraud it will not allow to reach service desk executive so only option left with room booking executive. So I have connected to one female executive but she is not able to view the booking ID which I have created previously and she told me that she will create new booking for the same hotel on same date 25 Oct to 27 Oct and created proxy payment through Google pay and ask me to pay the amount and previous booking will be cancelled amount will be credited in 7 working days. This was again trap. After 7 days I have not received refund amount so I have again connected with booking executive and inform me that as per Oyo policy they can’t refund the amount.
I had booked a room at Hotel mayur in faridabad12 oct2022 (Booking id FRYY4286). But hotel denied to check me in and asked for extra money. And when i talked to oyo customer care they said they will refund my amount but still I did not get refund. I’m very disappointed with the service OYO provided me.