Vodafone Australia is a fixed broadband and mobile telecommunications organisation based in Australia. Established in 1992, the company is responsible for delivering everyday value and convenience to millions of customers across the country. And with a current user base of 23 million, Vodafone is currently the third-largest wireless carrier in Australia.
Being a subsidiary of TPG Telecom, the company regularly invests in advanced technology, reliable networks, and multiple service plans to suit all user needs. However, since Vodafone is the smallest of the three largest mobile service providers in Australia (the other two being Telstra and Optus), its services leave a lot to be desired, especially in rural or regional areas.
Additionally, budget-minded customers have also criticized its lack of low-cost mobile plans, ultimately failing to provide a value-for-money proposition. This is because not every user will be willing to pay the minimum 30-AUD mobile plan every month. So, if you are wondering how you can deactivate your Vodafone Australia number and move to a different provider that fits your needs and budget, then the deactivation steps below can be helpful.
What is Vodafone Australia’s Cancellation Terms?
Vodafone Australia allows its customers to cancel or deactivate their phone numbers any time they want. For prepaid customers, the cancellation cost will be zero, and you will have the option to transfer your number to another provider.
Any unused prepaid credit can also be transferred to an active secondary Vodafone prepaid number that has been registered under the same name. However, do remember that no refunds will be provided for any unused prepaid credit. Additionally, if you do not recharge your prepaid number within 120 days of your last recharge, your phone number will be deactivated automatically.
On the other hand, if you are not a prepaid customer and have signed up for a contract or mobile payment plan, then you either have to pay an early termination fee or the remainder of your mobile payment plan to deactivate your number. The overall cost to cancel or close your service will vary based on the plan or contract you are currently under.
For instance, if you signed up for a 12-month contract plan, the early termination charge will be 50 per cent of your monthly plan amount for the remaining months of your contract, along with 100 per cent of any remaining device instalments (if any). However, if you have signed up for a month-to-month SIM-only plan, there will be no cost to deactivate your number.
Additionally, for non-prepaid customers, you will be able to transfer your number to another mobile service provider by paying an amount of 8 AUD. Also, keep in mind that if you request cancellation of your Vodafone number midway through the billing cycle, you will not receive reimbursement or credit for the partial period.
Lastly, if you have a credit balance in your account that is 5 AUD or more, the same will be refunded automatically to the bank account or credit/debit card you used. However, if the credit amount is less than 5 AUD or you have a different payment method connected to your account (apart from the ones mentioned above), then you can request a refund by calling the customer care line at 1555 or 1300 650 410.
How to Cancel or Deactivate Your Vodafone Number?
Cancelling or deactivating your Vodafone Australia number is as easy as following the below-mentioned steps.
Cancelling via Phone
- Begin the cancellation process by first dialing 1555 from your Vodafone number. If you are calling from any other number, then dial 1300 650 410. Phone lines are open 24×7. Additionally, if you are calling from overseas, then dial +61 426 320 000.
- Navigate through the on-call options so that you can speak to a customer care executive.
- Once a customer care agent connects to your call, provide your account information, such as your number, name, address, and registered email ID, and ask for cancellation. Leave no stone unturned to explain your grievances and the reason why you are cancelling the service.
- The customer service agent will then register your cancellation request, and a final bill will be sent to you on the next billing date. Proceed to pay the final bill amount (if any) using your debit and credit cards.
- Once your final bill amount is settled, your Vodafone number will be deactivated.
Cancelling via Store
- Start your process of cancellation by first locating a Vodafone store around you. You can use the official store locator here. There are more than 250 Vodafone stores in and around Brisbane, Sydney, Perth, Melbourne, and Adelaide.
- Once you have found your preferred store, head over to it with your mobile phone, which contains your Vodafone SIM card. Also, do not forget to carry supporting documents to prove your identity.
- At the store, ask the store representative or executive for service cancellation by presenting your Vodafone phone number and supporting documents. Once your identity is verified by the store representative, your cancellation request will be registered on the spot.
- After that, your final bill will be sent either to your email address or residential address.
- On successful payment of your final bill amount (if any), your Vodafone number will be deactivated.
