Hitachi India Contact: Find below customer care details of Hitachi in India, including phone and address. You can reach the below contact for queries or complaints on Hitachi consumer products such as TV, AC, refrigerator; service center locations; or other questions. Besides contact details the page also offers information on Hitachi’s products and services in India.
Hitachi Home & Life Solutions (India) Ltd.
A-15, Mohan Co-operative Industrial Estate,
Mathura Road, New Delhi India
Phone: +91 – 011 – 26991361/62/63
Consumer Products Office (Flat Panel TVs, LCD Projectors and Interactive Whiteboard)
Hitachi India Trading Pvt. Ltd.
No.305 & 306 (3rd floor) DLF Tower-A,
Jasola District centre,
New Delhi-110025, India
Toll Free No: 1800-102-0092
Tel: +91-11-4551-5500
Fax: +91-11-4551-5501
Hitachi India Customer Care
Phone: 1800-102-0092
Email: [email protected]
Hitachi Consumer Services
Phone: 3532 4848
Phone: 079-30414747
Email: [email protected]
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About Hitachi India
Hitachi began operations in India in the 1930s. Headquartered in New Delhi, Hitachi has its presence in over 230 towns, with a dealer base of over 1800. The Japanese electronics company manufactures and sells refrigerators, air conditioners, LCD/LED TVs, Power and Industrial Systems, Industrial Components & Equipment, among others. In 2010, Hitachi India had revenue of Rs 5,400 crore.
Hitachi India’s subsidiaries include Hitachi Data Systems, Hitachi High Technologies, Hitachi Home and Life Solutions, Hitachi Koki India, Hitachi Lift India, Hitachi Maxell, Hitachi Metals, Hitachi Plant Technologies and Hitachi Transport System. Hitachi Home & Life Solutions manufactures air-conditioners and refrigerators.
For business purposes, Hitachi offers products such as cassette air-conditioners, ductable air-conditioners, chillers, VRF Systems, spacemaker, among others. As for home air conditioners, Hitachi’s product line include i-Clean, i-TEC, ACE Cutout, Star, Kaze, Ace, Sugoi and Kampa. Hitachi’s AC manufacturing facility in Gujarat is the largest in the country. The total installed capacity is 400,000 units in a year. Hitachi was the first Japanese company to set up any manufacturing unit in India.
I regret having bought a Hitachi Refrigerator because of a very poor customer care and service post sale. I had registered a Complaint on New Rhythm House, Sector 18, NOIDA as also Johnson immediate after unpacking of a 525 liters, twin door refrigerator in my house on 04 March 2021, but it has been six months and no response from the customer care despite repeated calls and reminders.
I purchased 2 ton split ac from Shiv Light House, Mathura (UP) on dated 7/12/2020 it was installed in month April 2021. It was not installed properly some wires disconnected and have been bypassed during visit of 2-3 times. Cooling effect is very poor. Now I have lodged complain to rectify the problem the reference no.is 6D4A70165EC. HITACHI is branded company and their products performance is very good that is why I prefer to buy this AC. I hope my problem gets rectified soon.
Team Hitachi
My complaint dates back to 11th September 2020. How many mails and calls do you guys expect me to make to your team, customer care, technicians and their respective superiors to get my problem sorted. Inspite of paying the visiting charges( where nothing was being done by the technician ). I’m amazed to see the kind of professionalism you guys are showing in harassing your customer. There’s no revert, no feedback how to even expect a solution in good 23 days.
My complaint number is 20091102232
It’s really pathetic & painful that despite of several reminders over ph & email, I am still waiting for repair of my a.c., that too when i have taken AMC from your co. The Call (No. – 20070105221) was logged on 01/07/2020 & on 02/07/2020, your mechanic took the defective parts of my a.c. stating that he’ll get it replaced with new one within 2-3 days. Now it’s going to be > 50 days of visit of your mechanic & i am still waiting for needful to be done from your side. Now I am tired of writing mails & making calls to JCH for service of my a.c. Every time I hear a standard answer from your side that “needful will be done on priority”. It seems i made a blunder by purchasing your a.c. Now we are suffering for that.
Hitachi is a global brand. We had a trust over quality & service of Hitachi. And this sort of service is damaging brand image of Hitachi. I had such type of experience just after couple of months of purchasing it, when my a.c. was under warranty. No one came to service it despite of making too many calls. Ultimately we had to get it done by outside vendor, that too when it was under warranty. Despite of that i took the AMC, considering that service might have got improved. Given such bad experiences, do you ever think that I should purchase / recommend any of my relatives or friends to purchase anything of Hitachi???
Now I am writing to you anticipating that either you get the repair done of my a.c. on priority (within 2-3 days), else return my money of AMC along with defective parts ASAP.
Kindly also let me know, why shall i continue AMC of a.c. from your co.? I think it’s better to get the servicing & repair done from outside vendors / mechanics.
Thanking you in anticipation for your kind co-operation & early response.
Purchased Hitachi AC. 6months of actual use and it stopped functioning. Customer care not even bothered despite numerous verbal and written complaints. Regret going for hitachi brand
It’s been 25 days I have been waiting for the service you people didn’t respond. Is this the way you treat the customer? I tried to service theAC last month but the local service center guy called me requested me to postpone for this month because of covid, I can understand the situation accepted.. now it’s been 25days I am trying to connect I could not connect on call, mail and tried to escalate the issue but i couldn’t. Please understand the situation of the hot summer, I have a kid and it’s very hot here and also my warranty is going to complete by 24th may..
At least now you can understand the situation and resolve the issue asap.
Absolutely disgusted disappointed with Hitachi ‘s customer care service ..it’s been 2 weeks that I’ve registered a complaint against my refrigerator…since then its been empty promises and no action.
AC stopped cooling within 3 months of purchase date. I logged a complaint in the service center with call number 19060112227. The service guy came to my house last Saturday (8-Aug) and report that a part stopped working and it need to be replaced. He logged the request in the sheet and told me that it will take 2 days to resolve this issue. Ideally it should be sort out within 2 days but as usual no response. When I called back the service center, first they were least bothered about my problem and then they told me that it will take another 1 week to procure the part from the inventory and replace it.
I want to share with higher management that temperature in Noida, India is now 45 degree 65 % Humidity and it is very tough to live without AC. This is what we can expect from a reputed brand in the market, this is how they treat their customers. his is how they talk about product and services during the sales and later least bothered about them.
I am very surprised & annoyed with myself, that out of all the cos., i had chosen, one of the best brands for myself & this was the product delivered to me.
I complained about a double door hitachi Refrigerator (call no 19072103996) on sunday 21.07.2019. I was assigned the name of Tarun Sardar for providing the service. While complaining, I mentioned that the buying address is different from the present location of the refrigerator and provided the PIN CODE which is 741235 to the person who took the call. But after 24 h, Tarun Sardar told me that the address change has not been done yet and he has submitted for the address change. Today it is 24th July, my fridge is not working, Hitachi is yet to process an address change and send a service personal to my home. The call center is unable to help, Tarun Sardar is unable to help…they all are claiming that they have emailed for an address change.
Is it too difficult for hitachi to just call a service personal near Kalyani pin code 741235 and make him do the job??
If the company cant provide a service in 72 h then we should not buy a refrigerator with Rs 38,000 from the same company. I must say that the service of Hitachi Sucks!
I have installed 4 split ACs in my house and have been renewing AMC for last many years continuously.
However, the level of service received leaves a lot to be desired. I have to dial in 3-4 different numbers to log a simple service complaint. Calls made on the number given on the AMC receipt (Under the banner Hitachi Dial-a-Care 1860-258-4848) were answered in a highly unprofessional and discourteous manner).
After several attempts, I have been able to log the complaint through the website for which service number is supposed to have been sent by SMS. However, acknowledgement of service is still awaited.
I hope Hitachi will take appropriate care in (1) handling my complaint (2) taking care that the call center representatives are appropriately trained to handle customer complaints in line with the values professed Hitachi in their media campaigns
This is Satyajit Ghosh from Kolkata,i have a 1.5 ton split AC which is properly not working (cooling problem) from last month then i raised a complaint 4th June for my problem then 6th June technician has came and told me that compressor not working for that technician told me that you should pay 6 to 7 thousand rupees for repairing with some spare parts like Filter,Caplery. gas charges,transportation charges,labor charge etc etc.but despite the warranty i have to pay so much.
I have been calling customer care several time due to spare parts and compressor they told me that it will solve very shortly because spare parts and compressor are not available at this time,do you let me know when it will be available?
I was not expecting this type of lack of service from a reputed company.
I would be very satisfied if you could look into this matter very seriously.
I have purchased a split ac on 31.03.2019. After installation on 03.04.2019 it was found that there was no cooling from AC after 2 months. Hitachi persons who installed the unit came to check and found that the compressor is not working. I made a complaint about this but till the time of writing this comment (12.06.2019 05.01PM) no engineer has come to my home for inspection. I do not want the unit and needs to be replaced with a fresh unit. But Hitachi is yet to respond. Very poor service from Hitachi
I just purchased a Hitachi 1.5 ton AC from Great Eastern Kolkata Behala Branch.The fan motor is faulty identified by service engineer while installing the AC.
I need a replacement of indoor unit, but service center trying to change the parts(fan motor).
If this new AC found faulty then why I can get a full replacement instead of spare parts.
invoice number- BHL/SA1920/03851
Order number- BHL/SO1920/03904
Purchased date- 01/06/2019
Installation date- 06/06/2019
Faulty identification- – 06/06/2019 during installation
This is with reference to our Purchase a WINDOW AC – 1.5TR HITACHI KAZE PLUS R410A – RAW318KXDAI of your co. from a retailer in Adadpur, Delhi in Aug’18. Concern is about it stopped working.
I was highly recommended for your premium quality product & Services, so I decided to purchase the AC of your co.
But, from the very beginning it produce a kind of high sound while cooling the atmosphere. I complained about this in the service center and they said that it is with everyone. We believe now have to live with it.
Recently the AC stopped cooling within 1 year of purchase date. I logged a complaint in the service center with call number 19060112227. The service guy came to my house last Saturday (1st June) and report that a part stopped working and it need to be replaced. He logged the request in the sheet and told me that it will take 2 days to resolve this issue. Ideally it should be sort out within 2 days but as usual no response. When I called back the service center, first they were least bothered about my problem and then they told me that it will take another 1 week to procure the part from the inventory and replace it.
I want to share with higher management that temperature in Delhi, India is now 45 degree and it is very tough to live without AC. This is what we can expect from a reputed brand in the market, this is how they treat their customers. This is how they talk about product and services during the sales and later least bothered about them. I must say if this is the case please stop cheating your customers and tell them we are money making firms and you have to take care of your appliances. please don’t expect anything from us.
I am very surprised & annoyed with myself, that out of all the cos., i had chosen, one of the best brands for myself & this was the product delivered to me.
I am cursing the day when I thought of going with this brand. This company is full of frauds and cheaters. I would like to request the higher management to please don’t spoil your prestigious name in the market and help your customers and punish the pathetic customer care people you have hired in your family.
Hope to get a positive outcome from your side & hoping I would not have to escalate this issue any further.
MY WINDOW AC, PURCHASED IN APRIL 2016 , HAS STOPPED WORKING DUE TO COMPRESSOR PROBLEM . I AM TRYING TO CONTACT HITACHI’S ALL THE NOS. BUT NON OF THE PHONES IS WORKING AND NO ONE IS THERE TO REGISTER MY COMPLAINT. VERY POOR WORKING
Complaint No:19012503491, 19012903335
Bought a fridge from Hitachi a year and a half back. Had an issue with the compressor. The hitachi people are not able to get a replacement compressor since 3 weeks now. They do not respond to calls, keep cancelling your complaints and DO NOT CALL BACK. I wonder why they sell stuff when they do not have spare parts. Worst customer service. JUST AVOID HITACHI. GO FOR LG AND SAMGSUNG. They just dont care about their customers. I have paid almost a lakh for the fridge and am seriously thinking of dumping it.
This is with reference to our Purchase of 2 refrigerators of your co. from Sargam Electronic showroom in NOIDA in Oct’15. Concern is about one of the models out of the two.
Model (R-VG610PND3) Serial No. 2150300034
I was highly recommended for your premium quality product, so I decided to purchase both the refrigerators of your co.
But, from the very beginning the front door of the main cabin of the above specified pc. was giving us trouble. As in, the door was heavy to push. we were under the impression that the refrigerator size being big its a heavy quality door being designed by the co.
Recently, we were unable to close the door of the fridge. On making a complaint to the service center your team came in, and after inspecting the fridge, we were taken for a surprise, when he told us that the door is broken from the main body/hinges.
I am sharing some pics that I had clicked when he separated the door from the main body.
PFA….. the pics
For sure, the piece delivered to us must have been broken/ or that part would be of such inferior quality that it could not take the weight of a door.
Never, I have seen or even heard of such a case, in our own family or from anyone, that the door breaks off.
I am very surprised & annoyed with myself, that out of all the cos., i had chosen, one of the best brands for myself & this was the product delivered to me.
Request to get my defective refrigerator Changed at the earliest, so that this issue can be resolved once & for all.
Hope to get a positive outcome from your side(so that even after a product which was not suppose to cross your QC deptt., has entered into someones kitchen) & hoping I would not have to escalate this issue any further.
I bought a split AC from Aditya Vision, Taramandal Road, Patna. Within 3 months of installation, the AC has stopped working. The Customer Care of this renowned brand is simply pathetic, no one picks the phone and even if someone picks it up, they give such a rude response that you don’t feel like speaking to such base people.
I wonder how Hitachi is boasting to grow its business in India if its products are of so poor quality.
There will be an online campaign to expose such fraudulent companies and their bad customer services.
For the time being, I hope the representatives of the company to take serious note of the problem. They stop taking us for granted.
This is to inform you that myself, Debashis Basak, bought 2 no. of
Hitachi 1 ton ACs form M/s Great Eastern Retail Pvt. Ltd. located at
Kasba, Kolkata on 20.06.2018.
The same has got delivered at my home address on 24.06.2018. Scanned
copy of Tax Invoice challan is attached herewith for your reference.
After that, installation was scheduled on 25.06.2018. But while
installing the same, it has been found that one of the ACs is defected
as its remote cover panel is broken. Snapshot is also attached for
your kind reference.
The person performing the installation took photo of the same and sent
it to service centre. On calling M/s Great Eastern, they told that
they had intimated Hitachi, who will do the rest of the process.
After 2-3 days I received a call from Hitachi service centre asking
for status of installation. After hearing the whole story, he told me
to send photo of the broken AC part and Tax Invoice Challan to Mr.
Santanu Ganguly on his Whatsapp No. 95478 68878. Unfortunately, Mr.
Ganguly confirmed that he hasn’t received any such message / pic.
Subsequently the same person called me up asking that he wish to visit
my place to inspect the fault physically. He came & inspected the AC
on 04.04.2018 and told that it will be replaced by a new one within
8-10 days. He has been provided with a photocopy of the Tax Invoice as
requested.
Now when I am calling Mr. Ganguly, he is constantly saying that they
will replace the broken part instead of a fresh replacement which I am
not ready to accept at any condition.
Under this situation, I would request your kind office to intervene
accordingly so that I can get my defected AC replaced with a fresh one
as soon as possible.
A prompt feedback from your end will highly be solicited.
Thanks & regards,
I purchased one HITACHI A/C on 17/10/2017 from GREAT EASTERN RETAIL PVT.LTD,41C, Netaji Subhas Chandra Bose Road,Tollygunj, Kolkata – 700040 but the said since after the installatio of the at Balurgaht , Jela Bicharak Abashan , Balurghat, District -Dakshin DInajpur the same is not running . Call log was made one day the AC Mechanic came and told that there is a defect in the indoor unit and the board came then the mechanic said that there is a defect in the fan. Then the mechanic took away the board. Till now the said split A.C – 1.5 TON is not running . Entire summer, I failed to run the A.C. The same has not yet been repaired. Please do something positive. Nandadulal Kalapahar.
Pathetic company and worst after sales assistance. I bought Hitachi refrigerator with 1 shelf broken on 24th Feb 2018 from Faridabad. I shared this with the executive ( Manoj )who came to my premises at the time of installation. He told me that it will be replaced with in 10 – 15 days. Today is 3 rd July and I am still waiting for any sort of update. On top of that I called Hitachi customer care several time, complaint was raised and closed without any resolution. I was planning to buy 2 Hitachi split AC but thanks for the company and its support, I opted for O general. Thank you Hitachi.
This is to bring in your kind notice that a newly purchased AC (purchased on 24 May-2018) has stopped working (AC not COOLING) after a week from purchase date. Purchased copy of the split AC has been attached for your reference. For convenience, mentioning the details below:
Shop/Agency Name: Mosaram Bhagwandas (Agencies), Maldahiya, Varanasi
Consumer Name: Sandeep Gupta (ADV.)
Date of Purchase: 24 May-2018
AC Model No: HITACHI SAC 1.5 CLASS MERAI 3100S IV (RSD317HBEA)
Price: Rs. 38,000.00
We contacted HITACHI and conveyed the issue. Initially the technician were unable to identify the issue but later on they told the issue is with the gas leakage. They fixed the issue but within couple of days cooling stopped working.
Again two persons (Musarrat Khan & Shakti) visited and they filled the gas and assured that it will work fine but again AC stopped cooling. Not sure if the Technician were well qualified to understand the problem.
We as a customer completely understand that it is machine and it can happen that out of thousand products, 1 product can be a faulty one. But HITACHI being such a company of repute, that it can take care of such problems. So from same expectation I am requesting you to understand my pain area and replace my AC as early as possible. I am not in favor of amending the fault in AC or asking for refund, I am seeking for replacement. Hope it make sense. Waiting for your confirmation at earliest. Thanks!
Regards,
Sandeep Gupta (ADV.)
Dear Sir
I purchased a Hitachi Air Conditioner Model RAW222KVD-I82E10153 from New K.K. Services Civil Lines Allahabad on 5.6.2018 vide Invoice No.52011. After installation on 5.6.2018 it was found that there was no cooling from AC On 5.6.2018. I made several complaints about this but till the time of writing this comment no engineer has come to my house for inspection. I do not want the unit and needs to be replaced with a fresh unit. But Hitachi is yet to respond. Very poor service from Hitachi and New Bercos. I would urge people not to buy any Hitachi ACs. They sell substandard stuff.
Hi
This is Puneet Gupta
I have bought a Hitachi Split AC on 16th of April (Model No. RAU314IWD SPLIT AC 1.2TR HITACHI ZUNOH 3300F) & got it installed on 10th May 2018 it stopped working in between. I made a complaint on 17th May (call no. 18051703973) & technician came on 19th May & told me it is working right now he can’t do anything unless until it is working. It again stopped working & I again raised the complaint on 25th of May (call No 18052500453) technician came on 28th May & told me that there is a part called PCB is faulty it needs to be replaced.
Till now I called several times & escalate the complaint time & again it is still not resolved.
By buying Hitachi AC I am feeling cheated & the service you are providing is just not poor it is a nightmare.
My office where this AC is installed is cannot be used due to heat or my wrong selection of product/ company that is Hitachi.
Your service center should have all the parts ready to replace, If not you should replace the product.
I am paying rent for my office & not able to use it because of your deficiency in service.
I am requesting you to please replace my AC or refund my money
This is to your kind attn that, I had registered a compliant on 08.05.18 against my Complaint No. – 18050805526 for Breakdown of my AC Grill. Your Service Engineer also did Survey and till date, there is nothing any action for that complaint. Already raise this issue with Customer Care Team, but nobody wants to help me. Also contact with Top Management (Mr Vishal Marar – Manager, National Service Center) on the Hitachi Website against my Reference No. – 5E40C92B1C3 & C764B9F8889.
But I am very sorry to say that, there is noting any response from him also. Such a Big International Brand like Hitachi sounds not good.
I am doing follow-up from last 14-15 days, but that parts not yet replace.
From yesterday I came to know that, the Complaint No. – 18050805526, which was under Excellent Service Centre (Mob 9910667397) and that was closed by someone and again I registered a new Compliant (No. – 18052104336) and the same complain was transferred to another Service center and they will again take 15 days for their survey and finally it will transferred to others…. I am totally very confused, why this is happening like such a big company like HITACHI.
From Yesterday, AC is not cooling Properly. There is a smell in side the Room, May be AC GAS or something else. Water also not getting out. No body calling, nobody taking care of it. I am totally Hassle for this Product.
Please Sir, my Humble Request….Please look in to this seriously and please please Help .