Verizon Wireless Head Office
1 Verizon Way Basking Ridge,
NJ, United States
Verizon Head Office
Verizon Building
140 West Street
New York, NY 10007
USA
Phone: 1-212-395-1000
Fax: 1-212-571-1897
Email: info@verizon.com or
abuse@verizon.com
Verizon Wireless Customer Service
Dial *611 from your cell phone
(800) 922-0204 or
800-621-9900 (toll free)
Customers with disabilities
800-974-6006 (Voice and TTY)
Unlawful Call Center:1-800-257-2969
Legal Process Compliance:1-888-483-2600
Security Control Center fax:1-800-997-9981
Customer Service – Prepaid
Dial *611 from your cell phone
(888) 294-6804 or
Sales
Consumer: (800) 256-4646
Business: (800) 899-4249
Online Support
1-866-EANSWER (1-866-326-7937)
Payment Information
1-800-698-3545 (English/Espanol)
1-800-483-8688 (Mandarin)
1-800-483-2262 (Vietnamese)
1-800-483-7772 (Korean)
WIRELESS SUPPORT
1-800-922-0204 (Wireless Service)
1-888-294-6804 (Pay as You Go)
1-800-256-4646 (Wireless Sales)
1-800-555-8879 (Bankruptcy Administration)
Mailing Address
Verizon Wireless
Attn: Correspondence Team
20 Alexander Drive
Wallingford, CT 06492
_______
Verizon Store Locator
To locate a Verizon store at your city click here
Manage Verizon Wireless Account
Click here to manage your Verizon Wireless account online. A mobile number is all you need to register. After sign up, you can login to check your Verizon usage, to pay your bill, change plan, upgrade a device, add new device, add features, and much more.
Verizon Wireless Shop
To purchase Verizon phones or internet devices click here. Products include iPhone, Smartphones, iPad, Tablets, Netbooks and 4GB USB Modems. You can also purchase accessories that include Bluetooth, Cases and Holsters, Chargers and Docks, Covers and Display Protection, Wired Headsets and Mounts.
Special Offers
For special Verizon Wireless offers click here. To get details on Verizon free phones click here.
Support/Help
Have questions on Verizon phones, plans? Search the online Verizon support here. You can also search the Verizon online community forum here.
About Verizon Communications
Verizon Communications was founded in the year 1983 as Bell Atlantic and is today a major telecommunications company. In 2000, a partnership with Vodafone brought out the Verizon Wireless which is today the largest mobile telecommunications network in US. It has over 100 million subscribers. The company offers global voice and data services in more than 200 destinations around the world. In 2010, Verizon Wireless had a revenue of $63.4 Billion. The company employs over 85,000 people. It further serves more than 142 million customer connections (wireless, wireline, broadband and TV) served every day. The company has America’s fastest and most advanced 4G LTE network and largest 3G network.
Last Saturday I made the difficult decision to make the switch to AT&T. Although I felt dirty, I felt like it was the right decision. My new plan was $80 cheaper and that included two new phones and a new apple watch. Now came the real test: their service. I haven’t had one dropped call since the switch.
So mid week I wake up to an email from Verizon saying I owe $1,029 for breaking a contract. After calling the billing department I was transferred to their “retention group”. The guy begins the conversation saying “You been with us for 20 years…where you going?” After explaining my situation, he became very rude to me, basically conveying to me how dare I leave Verizon. It was borderline verbal abuse. He basically stated this was my exit tax. I asked him to email me that bill, he said we don’t do that at Verizon.
After 20+ years of loyalty and the numerous friends and family I got to switch, I feel abandoned. I hope you guys understand this was the wrong move. The old verbiage goes, 1 friend will tell 10…..Well in my case, I won’t stop until I feel like I got my money’s worth. I am a very committed person when I’m activated. Thanks Verizon.
Verizon service is awful. I got the iPhone 13 as an upgrade from my 10 which dropped calls. After spending over 8 total hours at one of your stores I finally got the phone. It also drops calls. I am now at a different location and the sim card that was installed was the incorrect one.
I have been here for over an hour holding on for โcustomer serviceโ. I have been a Verizon customer for 18 years, I think itโs time to switch carrier.
On the 8th of January my best friendโs mother left a voice mail message on my wifeโs phone to tell me gently, he had passed away that day. My wife did not get the voice mail until the afternoon of January 11 and told me he had passed away the day he was buried. She did not get any notice she had a voice mail for 4 days. This had happened to me personally but not something as this important. Friends have called me personally tell me they were getting together a mile and a half away from my home leaving a voice mail on a Saturday and I had not received this until a Tuesday. For one of the premier wireless companies in the world I could believe this happens.
I called Verizon wireless operator on the night of January 11th who put me in contact with a call center. The call center put me in contact with technical support who supposedly ran a diagnostic on my phone. Surprisingly with in a few days the called me not on my cell phone but on my Verizon land line and left a message that after there analysis they find that were are in a โlimited service areaโ. What a load of crap. Limited service area I live in Eldersburg 2 mile from the Baltimore county line. My wife works in Baltimore City and her phone goes with her everyday and still she did not get notice of this very important to me voice mail. IS BALTIMORE CITY IN A LIMITED PHONE AREA? This explanation is not good enough. Why didnโt they call on my cell phone; maybe they were afraid the call wouldnโt go through? I asked for a supervisor to call me, didnโt happen.
About 4 months ago I had the very unpleasant service at the Lebanon, TN store. I had purchased a wireless connector so I could get on the internet. When I got home it would not work because I live in a area where there are a lot of trees. I returned the connector to the Lebanon, TN store – they had already told me I could return it if it didn’t work. Upon returning it the same sales person said there would be a $50 restock fee. Needless to say I was irate because she had not mentioned a restock fee at the time of purchase. I swore I would never go back into a Verizon store.
Yes the sales reps dont tell you about the hidden fees to restock, so all beware, Verizon is a rip artist that is good at there game..