Toyota: How to contact for inquiries

Comments

1. REGENT SOFTWARE on December 24, 2018

   Dear,
   We purchased the ToYota Innova Crysta & also have insurance thru Toyota SBI General Insurance( Which cost me 150% more than Insurance from NEW INDIA ASSURANCE), Due to some accident our vehicle’s left side tyres & alloy wheel gets damaged. Now surprisingly Insurance Surveyor given Excuse report that we can’t provide claim of Tyres & Alloy Wheel as it comes under Normal Wear Tear. From Oct 2018 My vehicle is at TOYOTA Dealer & I mailed my concern to TOYOTA & SBI General Insurance BUT they didn’t given any concrete reply only automated kind of mails they sent. TOYOTA INDIA is having pathetic service where they don’t bother about Customer Concern Even after sending so many mails to them.

   DON’T BUY TOYOTA PRODUCT IN INDIA.

   Reply
2. Larry Caparros on October 19, 2018

   Dear Sir,
   I was so happy to hear that Toyota Rush has finally reached Namibia and upon hearing about it I immediately emailed our local dealer here in Namibia to see and get a feeling when driving it, so I booked for a test drive for the coming Monday and got a call the following morning and I asked to see and test drive the car. The gentleman was very helpfull and agreed that I can view the car and sit on it. Went to the Dealer and was meet and greeted by the friendly gentleman that called me and was told the Toyota Rush is in the warehouse and we need to drive there. When we reached the warehouse my smile was so big upon seeing the Toyota Rush as I fell inlove with it. He handed me the key/remote and I immediately jumped out of the car, went straight to the parked Toyota Rush, opened the back door and my smile went sour when I looked behind as the Toyota Rush I see and dream of is not the same as what I expected.it’s just a normal 5 seater and not a 7 seater that we all know what a Toyota Rush is. Underneath that carpet behind is where the third row seat are placed but was removed for they think Africa doesn’t need those seat. Even the gentleman didn’t know that the Rush is a seven seater car. I think you should give it another name as a Rush is known for being a 7seater vehicle and not a normal 5 seater wagon.
   Thanks and hoping to get a better explanation.

   Reply
3. Chuah on July 30, 2018

   I am writing to you to seek your attention and assistance to address my concern. I wrote customer support Malaysia at customersupport@toyota.com.my to highlight degraded condition of the instrument panel of the dashboard of Toyota Camry 2.0E, year purchase 2008, 11 March. I do not receive any reply since 23 July 2018 and I doubt the email and my request has been attended promptly.

   The panel started to peel of and crack since 2 years ago however I did not approach the repair centre to ask for replacement since I am not aware that the part is within the coverage of 10 years validity of warranty. Moreover, I did not have enough fund to upholster the aesthetical issue of the car and not affecting the car performance. After I collected money from my friends and various parties in order to send the car for upholstery the panel of the dashboard, I was informed by Toyota service centre that I just missed to claim the upholstery of dashboard panel which I entitled for claiming within 10 years warranty after purchased. I feel very dejected to hear about it.

   I would like to seek your empathy, understanding and consideration in reviewing my case and granting the extension of another 6 months of dashboard panel warranty so that I can redeem the repair cost and return the loan and reduce the loss. I am a loyal Toyota customer and always support automobile product since 2008. I purchased Toyota Altis 1.8G, before owning higher model of Toyota Camry automobile. I also encourage my entire family members to use Toyota products due to the efficiency, functionality and high performance. I trust the quality, standards and service of Toyota since 10 years ago and I treasure our long term relationship for future purchase and will spread positive words of mouth with my friends and family.

   I sincerely appreciate your humble opinion and wise decision in approving my request to extend the warranty period for another 6 months after 10 March 2018. Attached herewith the current condition of the panel which has been persisted since 2 years ago and I also attached the estimated cost of replacement quoted by Toyota service centre. I trust the efficiency and speedy resolution of Global Toyota customer support in assuring my request will be attended without any further delay.

   Reply
4. Oscar Dmello on July 20, 2018

   I’m an owner of Toyota Yaris from Mumbai, India & would like to bring my complaint & my experience about the brand new Toyota Yaris & services I’m facing to Toyota Japan.
   During 2 months of enjoyable drive of my new Yaris, learnt the right side of the vehicle is making noise while driving, especially when drive on uneven road surface.
   Initially, I thought the mounting must be loosen & after cross checking at your Millennium service Centre, they failed to understand the reason behind the noise & requested me to visit the work shop, after keeping the car in the work shop for about a week the 2nd time & receiving confirmation that the issue is resolved was glad that the noise wouldn’t bother my Yaris drive henceforth. Unfortunately that lasted only for a day & noise was worsen than before.
   On informing about it to the work shop team my vehicle was taken to workshop again for the 3rd time assuring that it will be delivered back to me on the same day with proper rectification of the issue of noise that I’m facing. But again the Toyota team has failed in fulfilling their promises & assurance of rectifying the issue & delivering the car same day.

   Complaints are been raised verbally as well on email to Toyota India but haven’t received any revert on my complaint raised.

   Such kind of working attitude from Toyota India has disappointed me & my positive views about Toyota.

   Hopefully you can look into my complaint and revert to me through the email address below.

   Reply
5. Dimitrios on November 10, 2017

   Dear Sirs,

   I would like to complain about the service dealership in UK. 30,000 miles service for a Yaris that is used for school drop and cost £1,100 because apparently suspension, brake pods and brake disks(!) needed to be changed! I currently own two Toyota cars and have had half a dozen of Toyota cars in the past, never experienced such a poor quality in materials. This is appalling and I have been vocal about it in all the surveys I am participating. The worst point is that there is no way to express my complain as TOYOTA doesn’t offer e-mail addresses for its customers.

   Reply
6. Victor Tee on November 7, 2017

   Dear Sirs,

   I’ m an owner of Toyota Vios from Malaysia, Johor, Batu Pahat. I would like to bring my complaint about my to Toyota Japan.

   After a few months I enjoy the drive of my new Vios, I found it the engine mounting keep making noise, especially when drive on uneven road surface. Initially, I thought the mounting must be loosen but after checking at your local service centre, they also can’t find the reason why the mounting making noise.

   As such, I request your service centre change the faulty engine mounting, but they totally don’t bother about my complaint, I even raised up the same issue to Toyota Malaysia and totally no response from Toyota Malaysia.

   The working attitude for Toyota Malaysia totally made me disappointed to Toyota. Hopefully you can look into my complaint and revert to me through the email address below.

   Regards,
   Victor Tee

   Reply
7. Andrey on July 17, 2017

   Hello

   For many years I have been a regular customer of Toyota brand.
   The corporate philosophy of Toyota says : «Based on our philosophy of “Customer First,” we develop and provide innovative, safe, and high-quality products and services that meet a wide variety of customers’ demands to enrich the lives of people around the world. We will endeavor to protect the personal information of customers and everyone else with whom we are engaged in business, in accordance with the letter and spirit of each country’s privacy laws».
   I am an owner of a Toyota Corolla car 2015 year of release .
   During the technical maintenance on the 30,000 km run, the problem which was found on my car, namely the front brake blocks were evenly worn out and require replacement. At the same time, the first native set of brake blocks hasn`t not worn out yet and does not require replacement.
   Toyota Ukraine rejects to change the brake blocks under warranty.
   I ask you to explain why all the beloved legendary Toyota company with a world reputation refers to it`s customers this way? Since when the brake blocks worn out before the first set of brake blocks, and even for 30,000 km.
   I’m sure that the brake discs can not fail faster than the first set of brake pads. I believe that this problem can not be manifested in the company with such experience and world recognition. I’m sure it’s a factory defect.
   This problem is quite massive, as evidenced by mass discussions on the Internet, but the importer refuses to fulfill the guarantee obligations.
   I ask you to help in solving of this problem.
   With respect and hope for mutual understanding.

   Reply
8. Jordi on April 27, 2017

   Dear Sir,

   First of all, I own an Auris Touring Sports (Hybrid) and I love this car. But I have to complain about the customer service in Spain, they don’t attend my requests, in fact I have no answers to my emails. I found an issue related to the front sensors that can be dangerous as it’s affecting some safety functions, as you know. They haven’t contacted me about it. Can you please tell me how to get service from your side?

   I think your customer service in Spain is not offering a good image to your brand. Even I’m happy with my car, maybe my next car won’t be a Toyota one because of your poor customer service.

   Best Regards

   Reply
9. Leila Mohtashami on February 4, 2017

   I bought a Toyota car from the Iranian market in the recent years. After long Propaganda of Irtoya Company in Iran I decided to buy a Toyota Prius 2017 from your agent in Tehran.Motahari St. we had a contract with no1000120148 and I paid approximately 24 thousand dollars to buy a one-month installment with immediate delivery on 29 December 2016 from this company.
   Unfortunately, the company has not fulfilled its commitment to deliver the car and claims that minimal damage pays for the delay. Please be advised that the company provides numerous approaches with lies and deception to attract customers. Your representative in Iran has no respect for customer and unfortunately, despite repeated objections they postpone delivery of the car consistently by false promises. Please handle this situation.
   If you want, I will send you the picture of my contract with IrToya Company.

   Reply
10. IOANA OPRISIU on January 27, 2017

    Hello,

    I am writing regarding my car TOYOTA Corolla which is registered in France (DN-461-DB) form 09/01/2015 and today I would register in Sweden since I moved there for work.

    When I went to the service for registration control they realized that the sticker with the VIN is missing. After investigation I found the the previous owner painted the door of the car (driver’s side) and the sticker was removed without being put back. The sticker is needed like a second proof of VIN, the first one being under the passanger seat.

    I would like to know if there is other site on the car where the VIN appers since Swedish need two different places in order to accept car registration.

    If there is no other place I would like to ask a new sticker.

    The VIN of the car is AHTLD56E403015393

    For any other information you need please don’t hesitate to contact me.

    Looking forward to hearing from you soon.

    Best regards,

    IOANA OPRISIU

    Reply
11. karambir on December 14, 2016

    Dear Toyota

    We just bought a Toyota Innova from Yamuna Nagar Haryana, but our experience of buying a Toyota product was totally different from what I had heard about Toyota Customer Care before. My car was very Good purchase on 15 Nov 2016 ( HR 02AL 4977).

    After 3day I had drive 200km . I complained about the condition of car tyres (Tyres Are Looking Used Tyres) to your dealership. On 07/12/2016 dated my care tyres heat cut I complaint to the agency complaint no 626544. After that on dated 12//12/2016 my car one tyres burst. I Call to agency but they said to me this is not manufacturing fault or they are not register my complaint. I thinks that they are provide me used tyres on first day of my car.

    I suggest you handle and resolve this and get the cars tyres changed immediately without any more follow ups, This whole experience has been disgusting and irritating which has totally changed my positive and good perception regarding the company. This was also a mental harassment.INDIA

    Karambir Singh
    8146625403

    Reply
12. Harby F. Abouelkhel on September 24, 2016

    Hello, I sent the following complaints to Toyota Egypt on Sep 20th, and they NEVER GOT BACK TO ME!

    — Quote —

    Hello,

    I have a Toyota Avensis 2005. I had a problem with my electric windows. I went to Toyota Egypt in Alexandria to have it fixed. They checked the car, and told me that it ‘might be’ a problem with the ‘Master Switch,’ and that it would cost me EGP 400. They added that because the switch was not available in Egypt, they would place a special order for it from Japan, and that it would take about 45 days to arrive. I agreed, paid them the money and left.

    By the way, they were not sure that when the Master Switch is replaced the problem will be fixed; they said they would start with replacing the Master Switch and would then see what’s going to happen.

    Two side notes:

    1. My car had two lift units that malfunctioned, they removed them from the car and placed them on the floor of the car (I have photos which I can send to you if you want);

    2. The piece of plastic which covers the door knob from inside the car was not put back in its original place, and Toyota Egypt dared to return the car to me like that (I have photos which I can send to you if you want)

    Nonetheless, 2 days later, Toyota Egypt contacted me and said they made a mistake in estimating the cost of repair. They said the correct amount was EGP 4,000 and not EGP 400!!!

    This was a shock! How can a great name like Toyota give its clients so glaringly contradictory information like this?!!! To me, the brand name Toyota has always meant reliability and trustworthiness, but I don’t know what’s happening to Toyota customer service in Egypt.

    To make matters even worse, when I objected to that and asked for a refund of my money, they said it would take like 3 weeks to return it!!!! Please put yourself in my shoes: you go to the auto agency itself (the great Toyota); they fail to fix the problem in your car; they give you contradictory information; and they don’t even apologize and return your money right away!! How would you feel?!!

    I look forward to hearing from you.

    Reply
13. KARLA IVETTE REYES MALDONADO on August 18, 2016

    Hello,

    I´m not pretty sure if you can help me but I have a problem with Toyota Mexico and nobody can answer me or give me a solution, I bought a “NEW” Van Sienna Limited 2016 in July 2016 and the Toyota Vallejo Agency they handed me the van with blows and striped.

    I made my complaint to Toyota Vallejo Agency and to Toyota Mexico they asked me for an opportunity to fix that defects and no matter they don´t made a good job they striped the lighthouses, scraped the paint around windshield and nobody can answer me or give a solution they just said they are going to continue repairing the defects.

    I would like to know if you can give me the contact of someone who can follow up my case and give a real solution of this problem

    Reply
14. Roy on August 15, 2016

    Dear Toyota Customer Service,

    I would like to inquire regarding the Toyota Avanza I bought last December 2012 (less than 4 years old) in Toyota Alabang, Philippines that suddenly experience a breakdown in transmission.

    The model is Toyota Avanza 1.3E A/T (automatic transmission). It has 31000 mileage and I always follow the Periodic Maintenance Service (PMS) and always done at Toyota service center. My last schedule was July 18, 2016 for the 30k PMS.

    It’s not even schedule for replacement of transmission fluid yet. Since, as per manual, inspection/replace if necessary of transmission fluid is on 40k or 2 years whichever comes first and replacement of fluid is on 80k or 4 years whichever comes first and the service advisor did not recommend the replacement of ATF during my last PMS last July 18, 2016.

    Then last Monday, August 08, 2016, when I’m supposed to drive it out of the garage, the reverse gear is not working anymore. I had it towed going to Toyota service center and have them check what happen to my transmission.

    They did some diagnosis and recommended two options. First option is to replace almost all of the parts of the transmission (overhaul) and the second option is to replace the whole transmission. And according to the service advisor, it’s not under warranty any more since the warranty is only 36 months.

    I was shocked that at the early age of my unit, I already need to replace a major component like the transmission that will cost me much. And according to the Service Advisor, this is the first time they encounter a breakdown in transmission at this early age of the unit.

    I just felt that this is not fair since I follow the recommended Periodic Maintenance Service to avoid this kind of mechanical failure. And I believe there’s a failure here by the service center since the unit undergo a regular service check up and they were not able to detect this kind of transmission breakdown.

    I hope Toyota would consider this as still cover by the warranty.

    Reply
15. Rakan S. Madani on June 5, 2016

    Dears
    Good Day

    Unfortunately i have a complaint about the maintenance services.

    I was having a maintenance appointment for fortuner 2015 for (10,000km) in Olaya toyota home workshop (Riyadh-Saudi Arabia), last Saturday 04/06/2016 At 10am , appointment number (6971).

    And after they finished from the maintenance they wash the car but it was there an oil and grease in & out the car !!

    And I didn’t realize the amount of oil & grease until I washed my car in a clean shop today .
    I had to wash the car 3 times to remove the oil & grease from it .
    And before I send this message I tried to call the complaint center in my area but no one answer!!!
    8002444400

    And I think this is not acceptable at all .

    So kindly am waiting your kind reply.
    Many thanks & best regards,,,

    Rakan S. Madani

    Reply
16. Sukant Deepak on June 3, 2016

    Ever since I bought my car, the ac has been giving me trouble. Yesterday, the compressor seized. Now, your dealership in Ambala Cantt, Haryana (India)insists that I should buy a new one and they won’t replace it as it is out of warranty.

    They are not considering the service records which clearly state that the ac was giving a problem ever since the car was bought, something which is in their service records too. Every time I asked them to replace the faulty part (during the warranty period, they refused). Do let me know how I should proceed. Trust me, never in my life will I buy a Toyota product again. Such a horrible after-sales experience!

    My car registeration number: HRO1AE 3868

    Regards
    Sukant Deepak

    Reply
17. Abdulkhaleq Saleh on May 10, 2016

    Dear Toyota leaders,

    If you please I need the below email to reach to the Headquarters customer service and Toyota Chairman… Thanks

    It isn’t my finest hour so kindly bear with me and I do apologize in advance if I will write any impolite statement,

    Unfortunately I bought Camry GLX on 2008 and for so many years I kept complaining to your authorized dealer Alsayer service department and customer care from so many issues in the car such as stability, Air Condition and the bad brake ( Since Day one ) and no body took any action to satisfy the customer who trusted in your name because of the Japanese honor and when they did the results was nothing have been changed.. Please check the records in Alsayer system if you have access to it…
    Can you imagine the car with me since 8 Years and I didn’t exceed 95000 KM yet, as a sales man it shows that I couldn’t depend on such car and I had to drive my well trusted Chevrolet car to feel secured and have good AC in Kuwait weather.

    As well today I faced the worst situation ever, I went to Sharq Branch spare parts in Kuwait city and I gave the agent the spare parts which I need, it was well written in a piece of paper and before he bring it I said please take care and get the right spare parts since you will close in 5 Minutes and my family is waiting for me in my broken car in the street, he replied with trust for sure no worries then after I received the spare parts I went to him *again* and I said please review it again then he looked at it and acted smartly saying it is 100% your needed spare parts!! That’s because he wanted to leave… During the conversation I asked for his advice he said if you need an advice come tomorrow and I will give it to you, shame on such service… After leaving the shop I found out it is wrong parts and I tried to fix his mistake but can you imagine that I went back after 4 Minutes only and the cashier & the security refused to help and call any of the agents or the managers to help me and they said call the customer service who was more careless and refused to connect me with a manager or take any immediate action…

    Honestly Alsayer should have returned back these unqualified cars from the beginning but Alsayer dealt with us as we are neglected customers in a very rude way …

    Okay, in such cases and out of my little experience in customer services what could satisfy the customer?

    1- Explain to Kuwait customer with the same Japanese manners that the car have vital challenges and need to be changed in the same year..

    2- They could have asked Japan Headquarter how to fix it but I’m sure they didn’t..

    3- The Cashier and the security should feel more empowered and call the manager to at least speak to me and understand the challenge…

    4- Before delivering any spare parts in the future 2 agents NOT one should review it and sign on the invoice before the customer receive it…
    5- Customer Service should be empowered to send a free rental car in such cases to the customer instead of saying unnecessary words such as we will punish the associate/The agent..
    6- Continuous training to ensure that everyone work with the customers have the spirit to serve and willing to help ( Please inspire them ) Your customers deserve that..

    Reply
18. Peter Wiradjaja on May 4, 2016

    Dear Toyota customer service anywhere…..

    I am very disappointed with one of your authorized dealer in Indonesia. Cannot deliver my order on time and saying sorry for missed communications…… there’s no missed communication at all, I followed up every week and asked “what is the progress of my car delivery schedule?” he always said no worries, relax, it will be deliver on time…. Every single week since I placed the order early March and then suddenly, sorry we can only send your car in Jun…. it is very funny joke…..
    Even last week I asked, he said there will be a delivery from the factory to his show room on April 29 so we should be able to send you the following week. Can you imagine? On Monday I follow up, no news…. On Tuesday, another follow up …. No news… and today he said sorry we can deliver your car on Jun…. where is the missed communication? Thank you so much for the missed communication…. Indeed.
    I don’t even know why I am writing this….. but I will write to all Toyota customers service, which I can find from google… every single Toyota customers services across the globe…. Even though I know there will be no response… nothing at all… especially I know you got billions customers so losing one small customer like me is nothing. You got many authorized dealer in Indonesia so just a bad day for me and the only thing I can do is to delete this dealer from our suppliers for all of employee car ownership program…..
    yeah…. you always win and the customer always lose

    My order is Toyota Fortune VRZ diesel and your excellent authorized dealer info is PLAZATOYOTA

    Reply
19. Mike Corken on February 15, 2016

    Good day I recently purchased a 2005 Cygnus and would like to change the language from Japanese to English please advise how to do this.I live in Zambia in Africa,

    Regards

    Mike Corken

    Reply
20. Bill Johnstone on December 2, 2015

    Please let me apologise for not writing in your language. Japan is a country I have always wanted to visit but I have never been fortunate enough.

    My reason for writing is to offer praise on one of your vehicles. When I left school I trained as a mechanic so even if technology has moved on I can still appreciate a superb piece of engineering when I drive it.

    Exciting innovation when I trained was when Ford introduced a cross flow engine. We could not even begin to conceive of technology such as Prius. A V6 Ford Cortina with fuel injection came into my work place and everyone was gathered round to see this wonderful thing called fuel injection. One of the mechanics I worked with said that one day all engines would be fuel injected. So much for the 60’s.

    I first purchase a Spirit but had sell it because I need a bigger vehicle. Loved the car and really missed it when it had gone. Enjoyed the 60 to the gallon. When I no longer need a big vehicle I reverted back to a Prius. This time a T3 as my wife was now looking to drive the car and I thought the technology level was more acceptable. However I do miss the automatic wipers and cruise control to name just a couple of benefits offered by the Spirit.

    I must congratulate your engineers and designers for producing such a superb vehicle. The innovations and foresight shown by them is extraordinary. I can’t wait to see what they come up with regarding the new battery technology with the startling new quick charge product.

    We have both retired now and the Prius is the right vehicle for us. Big enough and flexible enough for our needs. We will have owned the T3 for 3 years in May 2016 and it may be time to purchase a newer version. MW08 CEA will be 7 years old and another Prius is top of our shopping list. We can’t purchased a new one because our income is limited as we have retired but we will try to purchase as new a Prius as possible.

    So praise where praise is due. Wonderful innovation, superb engineering and I just wish I could be around in another 30/40 years to see the vehicles of the future.

    I have just been on the Toyota web site and viewed the 2016 Prius. WOW. Looks fantastic.

    Reply
21. Majid Hoseini Nejad on behalf of alibaba travel agency co. on November 29, 2015

    I bought a white hybrid Camry in Iran Toyota agent ( irtoya.com, Toyota exclusive Iran agent) for our company yesterday but they called me and told me you should change your contract delivery date from 14 days to 30 days because this color is not available, when today I went to the Toyota agency I asked them to give me other color but they told me sorry all other color has been sold yesterday and you should change the contracts for any other color, I felt cheated.

    Anyway, when I am buying a Toyota from Toyota authorized dealership I expect Toyota standard not an Iranian company standard.

    Reply
22. Yuliya on June 20, 2015

    Could you please provide Toyota Japan customer service email address? I need help urgently with my Lexus automobile and the local Toyota dealer is not willing to take care of the issue Ignoring warranty

    Reply
23. Thiru on December 27, 2012

    Dear Sir,

    I would like to complain about our car. My wife, Sivamalar has bought a Toyota Corolla Altis 1.8G on 18th. September 2012 from Toyota UMW Sdn. Bhd, Jalan Kuala Kangsar, Ipoh, Perak. Our car registration number is AJA 5551.Now my main problem are the defects of the car. Our car has some vibration during the acceleration from 20kph to 40 kph and this can be felt throughout the car. The Toyota technicians at Jln Kuala Kangsar branch were unable to detect the vibration and they kept on saying that the car was in a good condition even though I keep on explaining to them again, again and again. At last after an inspection done by Mr. Lee Chee Aun, he has identified the problem and it was coming from the front exhaust system which was loose and due to some fitting problems I guess. I really appreciate Mr. Lee Chee Aun. Now it looks fine but there is still a slight vibration in which I’m not satisfied at all and making me more annoyed. I bought the car using so much of money but now I feel that I have ended up getting rubbish. Now what I want to know is whether the problem can be settled or not? Or else is Toyota going to say that this car will be continuously like this forever? Is this Toyota’s ethics of service to their customers? The words “it is like that” are quite common word for the problem which cannot be settled. I spent from 8.30am until 5pm for this matter and the whole day is a dilemma day for me. I would to appreciate my sales person Mr. Adlin for supporting me during this time. I want your answer as soon as possible and resolve my problem in any ways. This is my company email. My personal email id this thirusilvaraja@gmail.com. until today toyota did malaysia did respond me cell number 60125186254

    Reply
24. Thiru on November 21, 2012

    I would like to complain about our car. My wife, Sivamalar has bought a Toyota Corolla Altis 1.8G on 18th. September 2012 from Toyota UMW Sdn. Bhd, Jalan Kuala Kangsar, Ipoh, Perak. Our car registration number is AJA 5551.Now my main problem are the defects of the car. Our car has some vibration during the acceleration from 20kph to 40 kph and this can be felt throughout the car. The Toyota technicians at Jln Kuala Kangsar branch were unable to detect the vibration and they kept on saying that the car was in a good condition even though I keep on explaining to them again, again and again. At last after an inspection done by Mr. Lee Chee Aun, he has identified the problem and it was coming from the front exhaust system which was loose and due to some fitting problems I guess. I really appreciate Mr. Lee Chee Aun. Now it looks fine but there is still a slight vibration in which I’m not satisfied at all and making me more annoyed. I bought the car using so much of money but now I feel that I have ended up getting rubbish. Now what I want to know is whether the problem can be settled or not? Or else is Toyota going to say that this car will be continuously like this forever? Is this Toyota’s ethics of service to their customers? The words “it is like that” are quite common word for the problem which cannot be settled. I spent from 8.30am until 5pm for this matter and the whole day is a dilemma day for me. I would to appreciate my sales person Mr. Adlin for supporting me during this time. I want your answer as soon as possible and resolve my problem in any ways.

    Reply
25. Raghuraj Singh on January 24, 2012

    I had lodged a complaint with toyota Kirloskar Motors, India regarding rigging in bookings by their dealer in Dehradun Uttarakhand India for my Fortuner booked on 03-Jan-2011 and I heard nothing from the TKM regarding the complaint. So Please let me know where should I lodged my complaint regarding the above matter.

    Reply
26. Andreas on December 9, 2011

    I’m from Switzerland and I’own a FJ Cruiser from the USA. How can I change the Radio frequences of the Radio from uneven to even, or European standard.

    Reply
27. vallish on November 29, 2011

    Dear Sir,
    We have booked a car in india and paid the advance also in india with the order no.1751 dated 6th july 2011 with a local dealer in india..still we have not got the reply or response even we are calling customer support in india..

    Reply
28. Leon on November 3, 2011

    For some reason I find Honda engines performing better than Toyota. However, I have been using a Toyota model for quite some time.

    Reply
29. Rafael on November 2, 2011

    Dear Sirs,

    I’m the owner of two Land Cruiser in Spain, Europe, and I need to pose a question stright to the customer service in Japan, because my problem pertains to a moving that I’m to take next 2012 to Canada. I’ve already contacted with Toyota Canada, but I’d like to get the information needed from the car maker’s customer service. Please tell me if there’s any email address in Japan (english based) to send my question. Best regards.

    Reply
    • CCC - Sam on November 2, 2011

      wont it be easy to contact the Toyota customer support in Canada?

      Reply
30. Sue on October 31, 2011

    Thank You Toyota. Recently purchased one your model and am loving each drive. Your service is absolutely fantastic.

    Reply