Contact Swiss International Airlines: Find below customer service details of Swiss Airlines, including telephone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Swiss Airlines. Besides contact details, the page also offers information and links on Swiss Airlines services.
Swiss Airlines Head Office
Swiss International Air Lines Ltd.
P.O. Box
CH-4002 Basel
Switzerland
Phone: +41 61 582 00 00
Fax: +41 61 582 33 33
Customer Service – Switzerland
Phone +41 848 700 700
Customer Service – Worldwide
Austria +43 810 810 840
Belgium 078 15 53 19
Canada +1 877 359 7947
China +86 4008 820 880
Denmark +45 70 105 064
Finland +358 9 693790 34
France +33 892 232 501
Greece +30 210 6175 320
Germany +49 1805 110036
Hong Kong +852 300 213 30
Hungary +36 1 411 99 50
India +912267137200
Ireland 01 890 200 515
Israel +9723 513 9000
Italy +39 848 868 120
Mexico 01 800 901 3000
Netherlands 0900 20 20 232
Norway +47 810 00 012
Poland +48 22 520 34 56
Portugal +351 808 200 487
Russia +7 495 937 77 67
Singapore +65 6 823 20 10
Spain +34 901 116 712
Sweden +46 8 587 704 45
South Africa +27 860 04 05 06
Thailand +662-654-6868
Turkey +90 212 354 99 19
UK +44 845 601 0956
USA +1 877 359 7947
Baggage Assistance
SWISS Central Baggage Tracing Office
Flughafen Bern-Belp
CH-3123 Bern-Belp
Tel: +41 58 582 50 60
Fax: +41 31 960 21 47
E-Mail: [email protected]
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Web Check-In
You can check-in online between 23 hours and 1 hour before your departure. To check-in online right now click here
Flight Status
To check Swiss Airlines flight status online click here
Flight Schedule
To check Swiss Airlines flight schedule online click here
Baggage Information
Checked Baggage
Flights between Europe/US/Canada and Mexico – Swiss First Class passengers can carry 2 pieces with 32 kg max weight. Swiss Business passengers can carry 2 bags with max 32 kg and Swiss Economy passengers can carry 1 bag with 23kg max weight.
Flights between non European countries – Swiss First passengers can carry 2 bags with max 32 kg weight. Swiss Business passengers can carry 2 bags with 32 kg and Swiss Economy passengers can carry 2 bags with 23 kg weight. For more details visit the website at swiss.com
Hand Baggage:
Swiss First passengers can carry 2 bags with max 8kg and Swiss Economy passengers can carry 1 bag with max 8kg weight.
Lounges
BASEL
– SWISS Lounge (Departures sector, Terminal Y)
GENEVA
– SWISS First Lounge (Level M)
– SWISS Senator Lounge (Level M)
– SWISS Business Lounge (Level M)
Swiss Airlines Destinations
Swiss Airlines destinations include Austria, Belgium, Bulgaria, Denmark, Czech Republic, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Turkey, Ukraine, UK, Egypt, Kenya, Namibia, South Africa, Israel, Lebanon, Oman, Saudi Arabia, UAE, China, Hong Kong, India, Japan, Singapore, Thailand, Canada, Mexico, USA, Argentina, Brazil and more.
Miles & More
Miles & More is the SWISS frequent flyer programme. With Miles & More, you can earn and redeem miles when you fly with SWISS or its partner airlines. You also earn miles on hotel booking and renting cars. To enroll to the programme right now click here
About Swiss Airlines
Swiss International Air Lines was founded in the year 2002 after the bankruptcy of Swissair, Switzerland’s national carrier. The airline operates from its base at Zurich Airport. As a matter of fact, Swiss is a subsidiary of the German airline Lufthansa. Swiss currently serves 72 destinations in 39 countries across the world. The airline employs over 7000 people. It is a member of Star Alliance.
Having read the above complaints made by other passengers, I realize that my problem with getting my requested refund is “nothing” in comparison – these complaints really show how bad Swiss International Airlines has become – the complaints had nothing to do with the pandemic. Its time for a shakeup at Swiss- dont you think?
I flew from Zurich to Lissabon last year January 11th with LX 2084.
When I arrived at the golf course to start my five weeks golf holiday I discovered that my Taylor made Driver (Chf 600) was broken, I directly posted a claim ( filled out the form correctly including a photo of the broken golf club) got a post ^acknowledge of receipt^ but nothing more.
I have tried to reach swiss customer service several times, sent at least 10 reminders but without success. No answer what so ever. Now a whole golf season 2019 is gone without my driver and no compensation… Is this the normal way Swiss customer service works ?
Best regards
I have a major complaint. I completed the form one week ago and of course, no reference number was supplied. The worse airline and customer service in the world. Please contact me.
I recently flew with Swiss air from Zurich to Thessaloniki. Flight details:LX2580 dep. 17.15. arr.SKG 20.30. Because of a 5 hour delay we arrived in Thessaloniki at 02.30 Greek time. I then had a further 4 hour journey to get to my home, which consequently meant that I was unable to go to my job the next day… this incurred loss of earnings. I would also like to point out that no announcement was made about the change of departure gate ,and only by chance did I realise that this had happened and was able to literally run from the one side of the airport to the other to reach the gate on time , this quite frankly is abysmal behaviour on your part , we were tired and exhausted and not given any consideration at all. Why would you organise connecting flights if your oraganisation can not provide the service….The reasons given were technical,but as we both know this is a lie, the plane was delayed from some other destination,, so. I would appreciate some explanation so I can explain to my employer why I was not able to go to work ,so I don’t loose my job…..
I filed a claim at the termination of my flight ( ORD) on July 25 2018 and received a form with a number to call for follow up. I have been calling that number since July 25, 2018 several times daily and get a recorded message saying they will call back. It is now July 28 and I have never received a return call.
The baggage tracker shows that the luggage was on a flight to ORD on July 26 but that information has not been updated. It appears that the purpose of the number is merely to annoy passengers since no one ever calls back.
It was the first trip ever outside of South Africa for my aged mother-in-law to visit us in Switzerland. As such, we decided to pay the extra amount to book her on a direct flight on Swiss Air. On the day of departure (flightLX289/04Jul2018 Johannesburg to Zurich – ref SBOSQT) I received an email at approximately 1 pm on the day of her departure that her flight was cancelled and she was to be rerouted via Frankfurt (a very LARGE airport for a frail first time flyer to navigate). I then tried to call the Swiss Air ‘helpdesk’ and held on for 45 minutes without anyone speaking to me. Needless to say my mother in law is devastated at this prospect of facing a stop over and is absolutely frantic. Thank you Swiss Air (NOT!!!!) for having a ‘helpline’ that is never answered. By the way I tried calling 2 Swiss Air numbers – one in Switzerland and the other in U,S.
I would like to inform you of my extreme disappointment with Swiss Aiir Yesterday, 4th June my husband and I together with another couple), took flight LX979 from Berlin to Zurich with the intention of connecting to LX288 to Johannesburg, South Africa. Once we were on board we were informed that due to storms in Zurich we were not able to take off in time . 10 mins before landing,(now over 40 mins late) the pilot informed those who needed connections to contact ground staff. We were not aided to leave the plane first which would have been the sensible thing to do. We waited our turn to disembark and then went to speak to a lady standing at a desk as we came through. She did not know anything about us needing to connect to our flight and she sent us to transfer desk B. We ran there to find it deserted We then saw a sign to transfer desk A (There was not a soul insight from whom we could have asked for help). Had we needed to find someone to help us to find the hotel where we would have had to spend the night, we wpuld have been totally stranded. Again we ran and then found Mr Michael Kalalo who was also running to try and catch the plane. We all ran together to gate D. (Please be aware that we are pensioners and this was very stressful to be running up and down with no assistance.) There the ground staff allowed this gentleman and another young lady into the flight and then informed us that we had been bumped off the flight and that the doors were closed.
We insisted on also being allowed to board. There was no reason to let them, and not us, board the plane. Eventually they agreed and we boarded.
At this stage we were utterly exhausted and highly frustrated. In addition to this, I was extremely worried about my husband as he is recuperating from a major operation (I am happy to produce doctor letter to support this)
Once we were on board the chief flight attendant was very kind but did not agree at least to allow us to sit in business class as compensation. She did however inform us that our bags were still on the plane and that we would be collecting them on arrival. She presented us with a voucher for 50Swiss Francs as compensation. Poor compensation in deed for what we had gone through.
This morning on arriving at OR Tambo we waited for our bags. Again we were exhausted and frustrated. The bags did not arrive and we had to deal with queues of people who also had lost their bags.
So now we wait for bags. My husbands pills are in the lost luggage as were some parcels that I needed to drop off this morning. We had also arranged for help with our bags for today. We are completely and utterly exhausted and disappointed with Swiss Air.
We would like to know what you are going to do about this shocking experience. I would seriously reconsider recommending Swiss Air to anyone I know.
I look forward to your comments.
Air Ticket Number: 7247033123340
I have used my American Exp credit card to book round trip air ticket for USA (EWR) to India (AMD) online at http://www.travelocity.com website on 24th Dec 2017. (SWISS Intl Air Lines Reference: 320173630335621996 — $755.96)
Travel date was 10th Jan 2018 and return on 5th Feb 2018.
On 5th of Feb 2018, I had two stop return flight from India to USA with AMD to BOM, BOM to BRU, and BRU to EWR flights. I had checked-in at AMD airport for my return journey to USA but when I have reached at BOM airport, I was denied boarding for my flight from Mumbai to Brussels on Feb 6th, 2018 on Brussels Air Flight 602 and I have found from Travelocity customer care service that flight was cancelled by the airline due to a schedule change (Per the Airline rep Jessie that was contacted on Feb 5th). They confirmed that due to schedule change, my tickets must be reissued by air line at no additional cost to me. When I had requested Airlines and Travelocity customer care to reissue my ticket at BOM airport, nobody was able to assist me with getting my new flights rebooked and re-ticketed, which resulted in me purchasing new ticket at a cost of $664.81 (Ticket No 9327095987479). And I had to spend all night at BOM airport without any help which was nightmare experience. I had submitted this reimbursement request for my out of pocket expense to Customer Relations Department of Swiss Airline (reference: 1802-LX-01875) on 8th Feb 2018.I did not receive any reply regarding this inquiry. Please do appropriate.Thank You
I have been trying to file a complain and report a missing article that was removed from my bag on your website, swiss.com/customerservice I have used to google chrome and safari to submit the form. I have tried 6 times on both and I keep getting this…..
Internal Server Error – Write
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #4.835e6cc1.1523035219.10e9d1ba
what is my next step to resolve a problem that you seem not to want to handle.
To whom it may con concern: (ref: FB ID 31562717)
Can somebody please assist me to receive my refund ? My “extra-long leg room” seats where paid for in Feb 2017, in 6/01/2018 my wife and I were not allocated these seats – we have already applied for a refund…. BUT how much longer does it take to receive a refund which we are due … this was an error made by Swiss NOT US….?
This next e-mail I send will be to the newspapers and social media about this ! This is ridiculous that’s after Swiss makes the error we “THE CLIENT” must wait for so long for this refund…. What more proof do you need…?
Your urgent reply would be appreciated.
Regards,
Hi Swiss Air
The handling agents of Swiss air here in Mumbai is appalling! They have NOT EVEN ONCE contacted me to inform on any updates of the situation! I have been contacting them several times in a day regarding the whereabouts of the Luggage. when we reached Mumbai on LX154 on the 10/12/2017 even after seeing my mother on a wheel chair we were attended to last despite approaching your handling agent at the airport. I have even called up UK directly and exceeded my mobile bill by 70 pounds the most useless handling agents you seem to have here in Mumbai.
we had checked in 3 pieces of luggage at Heathrow this is after making a provision to get an additional bag of 23kgs for £112. We were given an allowance amounting to 100usd and a small toilet bag that contained a T-shirt . 2 bags were recovered and sent to us after 2 days and late in the evening they contained my mother’s medication.
My main bag contains things that are not only of monetary value but most of all carry a sentimental value, gifts given by family and friends as I have come on a working holiday for the blessing of the house. I have my Christmas suit, shoes etc and many more valuable items etc. that it hard to replace as they are sentimental importance.
I have been told by your agent to fill the online claims form which I have done there are many think that I have not been able to add to the content list based on the limit in the form and is hard to remember what I had filled, such as cheese chocolates.
I am due to return to the UK along with my sister & family (Mussett who are travelling on the 20th London – Mumbai) and my mother all returning on the 2nd of January 2018 Mumbai -London but after going through this experience we are not sure if we should travel with Swiss air due to the type of service provided.
In the event of not getting your response within the next 24 hours I will have to take this further. I am just amazing with the appalling service as I work for Expedia.
regards
Conrad Colaco
I try to contact Swiss Senator service from my hotel telephone in Belgrad , but the connection is always interrupted when one has to answer the automatic questions by pressing 1,2, … , probably a technical issue with the hotel phone ,is there a senator helpline phone number where one can reach an agent directly? Please send that to my email address
Thanks
Martin Quack
Hi,
Due to late departure from Zurich I missed my connection flight in Hong Kong. Based on EU rules you are liable for this and I can claim €600 per passenger.
Please send me your contact dettails (email) so I can open a a dispute with Swiss.
Thanks
We forgot to claim the crutches of my daughter from the baggage belt from Vienna airport. It was checked in via bulky baggage. We flew from Zurich to Vienna .we plan to go to the airport on Monday 10th to fly to Geneva .who should we contact to get it back ?
Hello, I have booked two flights (LX 139 & LX 316) from Hong Kong to London via Zurich. The transit time between two flights is only one hour. I am not sure if the time is enough. It would be highly appreciated if you can give me some suggestions or information about my flight transfer at Zurich airport. Thanks in advance.
I am dissatisfied customer and will never fly Swiss Airlines again but I think you need to know how unprofessional and unethical you are .
1. You advertise cheaper fares than other airlines but then charges for the seats ! This should be made clear in advance before the unsuspecting passengers buys your ticket and get stuck and forced to buy good seats
2. Your airlines stipulates to arrive at the airport 3 hours in advance . I reached the airport in Barcelona at 3.30 am to catch the 6.30 flt to Zurich/Mumbai on 7 July 2016 .Flt no LX 1951.Your staff arrived 45mts later and then spent another 1/2 hour setting up lines and ques ! .. Not a word of apology for the passengers who were there from 3.30 am. This is unacceptable behavior
3. At the same check in I found your staff being very rude to a fellow passenger calling his suitcase a joke ! Argument ensued and yet your staff did not relent or tender an apology .! How unprofessional is this !
In today’s world of competition there are many airlines that bend backwards for the passengers why should anyone
choose such an unprofessional and rude airlines
Business Class travellers be aware. Even if you book and pay for a ticket and have a confirmed seat allocated, you may find yourself “bumped” like
I was H.K/ZUR., May 5. I was moved from 4A to 6D, because 4A is always
reserved for VIP passengers !!!!!!! 6D is probably the worst J Class seat on
the plane. Next to the toilet, the curtain AND the galley.
The news 777 is nothing special. Seats are cramped and you are so close
to you TV screen, there is a shoulder safety belt that you must use for
take off and landing. MAS Businsess, far better experience.
Terrible customer service. Sent an email to customer care, who by the reply received, clearly could not understand my query. Called head office and was referred to emailing again. Missing old Swissair days, service was awesome.
I was traveling from Geneva Switzerland to Montréal Canada the month of November last year. It was the first time that I was traveling with Swiss air the service Inside the plane was not too bad but the way they handle my luggage was terrible, I checed three luggages but when I arrive in Montréal I found only two and I waited for almost a week to get the third luggage.When they deliver it to me it was 10 Oclock at night I did not see the damage until I took the lluggage Inside : a Wheel has being broken and it was a big hole in it I have to purchase anothe luggage for me to go back to Geneva. I send all my that they have required from me in order to reembourse me the cost of my luggage, since the month of November that happen, until now they did not reembourse me yet and I am still waitting for them because my luggage was brand new. I am very dissapointed to the way they handle my luggages.
I am flying Business Class with you Oct 2016 and wish to obtain a `TEMPORARY MILES & MORE CARD NUMBER ‘ so I can put in my details
Can you please advise how to do it ?
Thanking you,
Noel Rock
On May 29. 2013 I had a flight from Montreal to Warsaw via Zurich. The plane was late on 15 min in Zurich and I lost my flight to Warsaw. The next plane arrived in Warsaw around 12 AM instead of my original arrival at 9 AM. Because of that I was late on the bus 11 AM which is going only once a day and crossing the border with Belarus. I was obliged to stay one day in hotel in Warsaw. I experienced a great deal of stress and had expenses of $150US. I have the same flight on the May 5 2014. I hope this year the flight to Zurich will be on time. Otherwise, I won’t use your company any more. Thank you for your attention and understanding.
I booked SWISS AIRLINE TICKETS to fly yesterday from MADRID-ZURICH (LX2027) ZURICH-ISTANBUL (LX4324). Because the flight was having some problem, the whole FLIGHT-ROUTE was changed by your company in ZURICH. I was sent to take: LH1199 ZURICH-FRANKFURT ( a late one) and I was later forced to take: LH1304 FRANKFURT-ISTANBUL, arriving ISTANBUL around 3.00 in the morning. All this made my trip terribly long, very delayed, exhausted and expensive. This later resulted in a very expensive taxi from Isanbul airport to the hotel. It was originally a free transfer to hotel. The total of the expenses totaled 154 Euros.
I went with you to Prague last year April 26/11 from LAX at evening.Dont remember details of flight.Went back on April 26/11 with you again.Do i have some accumulated miles?Please research it for me and respond.Thanks
Dear Sir,
I have booked a ticket from Birmingham UK to Zurich to Cairo and return.
Booking No.: 163513
Reservation No.: 47BH84
Booking Date: 21Mar2012
Flight Numbers: LX0425 and LX0236
Flight Travel 26 Mar 2012
Return flight Date 20 April 2012
Flight Numbers: LX0237 and LX0424
Due some unexpectred circumstances I cannot travel on 20 April 2012. Can I postopone my return flight to a suitable date during the coming months. If you agree, I will send my new return flight date.
Thank you very much for your consideration.
With best regards,
Fathy Hassan
Please, VERY IMPORTANT;
Please send via email my itinerary home from Germany (Zurich to Chicago) ON: October 4, 2011. I need confirmation of payment and person who paid also. I’m sending a claim in today. Booking#6751293
Do you have a Swiss Air office in downtown Geneva, and if so what is the address?
Thank you for your assistance.
Good afternoon, This mesage is for your Public RElations Department. May I make two requests? I recently took a holiday in Nova Scotia and was told about the Swiss Air accident. Do you have a press release or similar, together with a photograph of the memorial?
Secondly I am plannong some talks on my travels and I wish to create a montage as a backdrop. If the airline has baggage stickers may I ask you to send about 6 to me. I used to fly to Switzerland quite frequently on businesss. With my thanks in advance for your help. Regards